... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... weld monitoring as required Complete all associated documentation and forms for individual ...
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... weld monitoring as required Complete all associated documentation and forms for individual ...
Monitoring Specialist I
Sudbury, ON · Hybrid
CA$22/hr
... including quality coaching, floor support, frontline management, training and Information ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Sudbury, ON · Hybrid
CA$22/hr
... including quality coaching, floor support, frontline management, training and Information ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Timmins, ON · Hybrid
CA$22/hr
... including quality coaching, floor support, frontline management, training and Information ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Timmins, ON · Hybrid
CA$22/hr
... including quality coaching, floor support, frontline management, training and Information ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Welland, ON · Hybrid
CA$22/hr
... including quality coaching, floor support, frontline management, training and Information ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Welland, ON · Hybrid
CA$22/hr
... including quality coaching, floor support, frontline management, training and Information ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Ottawa, ON · Hybrid
CA$22/hr
... including quality coaching, floor support, frontline management, training and Information ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Ottawa, ON · Hybrid
CA$22/hr
... including quality coaching, floor support, frontline management, training and Information ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Toronto, ON · Hybrid
CA$22/hr
... including quality coaching, floor support, frontline management, training and Information ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Toronto, ON · Hybrid
CA$22/hr
... including quality coaching, floor support, frontline management, training and Information ... Experience in a call center environment Advanced knowledge of English is required because you will ...
... monitors and checks EHR inbox for patient or provider requests - Responds within the scope of care ... Supports quality and fiscal goals for the department and institution, assists in inventory ...
... monitors and checks EHR inbox for patient or provider requests - Responds within the scope of care ... Supports quality and fiscal goals for the department and institution, assists in inventory ...
... monitors and checks EHR inbox for patient or provider requests - Responds within the scope of care ... Supports quality and fiscal goals for the department and institution, assists in inventory ...
... monitors and checks EHR inbox for patient or provider requests - Responds within the scope of care ... Supports quality and fiscal goals for the department and institution, assists in inventory ...
QC Inspector - Mechanical
Bowmanville, ON · On-site
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... Perform internal weld monitoring and surveillance as required. * Verify that measuring and test ...
QC Inspector - Mechanical
Bowmanville, ON · On-site
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... Perform internal weld monitoring and surveillance as required. * Verify that measuring and test ...
Quality Manager, Nuclear Projects
Toronto, ON · On-site
CA$122K - CA$162K/yr
Establish, monitor, and continuously improve quality assurance and quality control processes to ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...
Quality Manager, Nuclear Projects
Toronto, ON · On-site
CA$122K - CA$162K/yr
Establish, monitor, and continuously improve quality assurance and quality control processes to ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...
Quality Manager, Nuclear Projects
CA$122K - CA$162K/yr
Establish, monitor, and continuously improve quality assurance and quality control processes to ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...
Quality Manager, Nuclear Projects
CA$122K - CA$162K/yr
Establish, monitor, and continuously improve quality assurance and quality control processes to ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...
Senior Instrumentation and Monitoring Engineer
CA$104K - CA$138K/yr
The brightest engineers, advisors and scientists from across the globe call WSP home. * Proudly ... QC: $94,100 - $124,900 Disclosure: The final salary awarded for this role may vary from the above ...
Senior Instrumentation and Monitoring Engineer
CA$104K - CA$138K/yr
The brightest engineers, advisors and scientists from across the globe call WSP home. * Proudly ... QC: $94,100 - $124,900 Disclosure: The final salary awarded for this role may vary from the above ...
Senior Instrumentation and Monitoring Engineer
Markham, ON · On-site
CA$104K - CA$138K/yr
The brightest engineers, advisors and scientists from across the globe call WSP home. * Proudly ... QC: $94,100 - $124,900 Disclosure: The final salary awarded for this role may vary from the above ...
Senior Instrumentation and Monitoring Engineer
Markham, ON · On-site
CA$104K - CA$138K/yr
The brightest engineers, advisors and scientists from across the globe call WSP home. * Proudly ... QC: $94,100 - $124,900 Disclosure: The final salary awarded for this role may vary from the above ...
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... monitoring of all quality and construction processes, procedures, activities, and project ...
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... monitoring of all quality and construction processes, procedures, activities, and project ...
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... The QC Supervisor - NI will work with other Aecon sectors and Alliance partners to monitor the ...
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... The QC Supervisor - NI will work with other Aecon sectors and Alliance partners to monitor the ...
Quality Control Coordinator
Barrie, ON · On-site
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... monitoring of all quality and construction processes, procedures, activities, and project ...
Quality Control Coordinator
Barrie, ON · On-site
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... monitoring of all quality and construction processes, procedures, activities, and project ...
Quality Control Coordinator
Toronto, ON · On-site
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... monitoring of all quality and construction processes, procedures, activities, and project ...
Quality Control Coordinator
Toronto, ON · On-site
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... monitoring of all quality and construction processes, procedures, activities, and project ...
Quality Control Inspector
Kincardine, ON · On-site
CA$35 - CA$55/hr
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... Perform internal weld monitoring as required * Complete all associated documentation and forms for ...
Quality Control Inspector
Kincardine, ON · On-site
CA$35 - CA$55/hr
... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... Perform internal weld monitoring as required * Complete all associated documentation and forms for ...
Focus on customer experience through call quality reviews. * Adhere to reporting requirements ... Prior experience with file review and performance reporting with knowledge of Claims Monitor.
Focus on customer experience through call quality reviews. * Adhere to reporting requirements ... Prior experience with file review and performance reporting with knowledge of Claims Monitor.
... nurse call, and building automation & smart technologies. Mircom's mission is to save lives and ... Use data analytics to monitor key quality metrics, identify trends, and drive evidence-based ...
Quick apply
... nurse call, and building automation & smart technologies. Mircom's mission is to save lives and ... Use data analytics to monitor key quality metrics, identify trends, and drive evidence-based ...
Quality Call Monitoring information
See Ontario salary details
$10.58 - $14.42
15% of jobs
$15.47 is the 25th percentile. Wages below this are outliers.
$14.42 - $18.27
37% of jobs
$21.33 is the 75th percentile. Wages above this are outliers.
$18.27 - $22.12
29% of jobs
$22.12 - $25.96
7% of jobs
$25.96 - $29.81
2% of jobs
$29.81 - $33.65
2% of jobs
$33.65 - $37.50
1% of jobs
$37.50 - $41.35
1% of jobs
$41.35 - $45.19
1% of jobs
$45.19 - $49.04
2% of jobs
$49.04 - $52.88
2% of jobs
$10
$22
$52
How much do quality call monitoring jobs pay per hour?
What are the key skills and qualifications needed to thrive in quality call monitoring, and why are they important?
To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.
What is quality call monitoring?
A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.
What are the common day-to-day responsibilities of someone in a quality call monitoring role?
As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.

Full-time
Re-posted 17 days ago
Job description
Come Build Your Career at Aecon!
Aecon delivers some of the most complex and impactful infrastructure projects - from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.
Safety Always is not only our #1 core value - it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won't just build your career - you'll help build what matters to enable future generations to thrive.
At Aecon, you can count on:
- Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus - today and always.
- Integrity. We lead by example, with humility and courage.
- Accountability. We're passionate about delivering on our commitments.
- Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.
We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation - we call it Aecon Proud.
At Aecon we:
- Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
- Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
- Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
- Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.
Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you're inspired to make a difference through future-building projects, join our best-in-class team.
What is the Opportunity?
The Steam Generator Replacement Team (SGRT) project is a fully integrated Joint Venture of Aecon, United and Framatome, located in Kincardine, Ontario. Â SGRT is a part of the Major Component Replacement (MCR) project and includes the removal of the steam generators at Unit 3 and 4 and the installation of replacement steam generators with related plant modifications. This project is part of Bruce Power's Life Extension Program, which will allow Bruce Power's CANDU units to continue to operate safely through to 2064.Â
In addition to the existing contracts for Unit 3 and Unit 4, SGRT has signed a long-term Preferred Supplier Agreement for steam generator replacements at the plant's remaining units as part of the Bruce Major Component Replacement project.
The Quality Inspector, Mechanical, is responsible for the performance of all quality functions and duties as related to the SGRT construction activities. The position reports to the Project Quality Supervisor.
What You'll Do HereÂ
   Participate in the execution of the Inspection and Test Plans
   Perform quality inspection in accordance with the project's quality program, the related codes and customer specifications.
   Such inspections shall include but not be limited to:
       Dimensional inspections  Â
         Visual welding inspection
       Work in assorted respirators (clean shaven as required) and plastics (as required)
       Radiological environments
   Participate in the execution of the required inspections as outlined in the Construction and Inspection Test Plans
   Review of Certified Material Test Reports as required
   Perform internal weld monitoring as required
   Complete all associated documentation and forms for individual inspections
   Writing and tracking of non-conformance reports and corrective/preventative action requests
   Support site QC activities associated with the project requirements
Â
What You Bring To The Team
- Graduate secondary school education in welding technology, QA/QC or a related discipline at the University or College level
- W178 Level 2 Visual Weld inspection required
- Knowledgeable in ASME Code, B&PV plus Nuclear, CWB experience, and other Technical Standards and Codes associated with the project
- Experienced in MS Office and other Microsoft programsÂ
- Previous experience in receiving inspections and controls within a Nuclear Qualified Program would be considered an asset
- Good communication and organizational skills
- Able to effectively interact with people at all levels of the organization with view to implementing quality requirements and objectives
Reason for Vacancy: New role
The expected pay range for this role is $37 - $45 per hourÂ
Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may include certifications, specialized training, and the complexity or scope of the role. Â
Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.
We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.
As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon's AI Usage Policy. All final decisions are made by qualified Aecon team members.