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Quality Call Monitoring Jobs in Ontario (NOW HIRING)

Reimagined Parking

$18.97/hr

Performance-driven with call monitoring and quality assurance standards OTHER DUTIES: Please note this is not designed to cover or contain an allinclusive list of activities, duties or ...

GardaWorld

CA$20/hr

... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...

Teleperformance

Quality Analyst

Toronto, ON · Hybrid

... monitoring adoption of sales motions and implementation standards, and partnering with Enablement ... Leverage the right tools for accurate assessment of call data * Measure adoption of sales motions ...

Aecon Group Inc.

Coordinator, Quality

Windsor, ON

CA$60K - CA$75K/yr

... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... Monitor QA field audit non-conformances, deficiencies, and action item closure. * Compile and ...

Orlick Industries

Quality Auditor

Hamilton, ON · On-site

CA$19 - CA$20/hr

Monitor at various stages of production to ensure adherence to the quality system. * Assess safely ... Quarantine product when necessary and call for appropriate action to ensure product quality ...

Orlick Industries Ltd

Quality Auditor

Hamilton, ON · On-site

$19 - $20/hr

Monitor at various stages of production to ensure adherence to the quality system. * Assess safely ... Quarantine product when necessary and call for appropriate action to ensure product quality ...

Acara Solutions

Civil Quality Inspector

Toronto, ON · On-site

... monitor adherence to work method statements (WMS) and tool calibration, among other ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

GardaWorld

CA$25/hr

... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...

GardaWorld

CA$20/hr

... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.

COLLINS MOBILE

The Call Center Coordinator is a first-line sales manager responsible for driving team performance ... Monitor live and recorded calls to ensure compliance, high quality, and optimal conversion rates.

GardaWorld

CA$20/hr

... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.

Aecon Group Inc.

Quality Inspector

Tiverton, ON

... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... weld monitoring as required Complete all associated documentation and forms for individual ...

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All JobsQuality Call Monitoring JobsQuality Call Monitoring Jobs in Ontario

Quality Call Monitoring information

See Ontario salary details

$10

$22

$52

How much do quality call monitoring jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for quality call monitoring in Ontario is $22.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.12 per hour, depending on experience, location, and employer.

What is quality call monitoring?

A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.

What are the common day-to-day responsibilities of someone in a quality call monitoring role?

As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.

What are the key skills and qualifications needed to thrive in quality call monitoring, and why are they important?

To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.

What are popular job titles related to Quality Call Monitoring jobs in Ontario?

For Quality Call Monitoring jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Quality Call Monitoring jobs in Ontario look for?

The top searched job categories for Quality Call Monitoring jobs in Ontario are:

Quality Call Monitoring jobs near you
Infographic showing various Quality Call Monitoring job openings in Ontario as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 89% In-person, 2% Hybrid, and 9% Remote job distribution, with an average salary of $46,922 per year, or $22.6 per hour.

Call Centre Supervisor

VentureTech Solutions

North York, ON • On-site

Full-time

PTO

Posted 14 days ago

Job description

​
In-office role | Schedule varies | Includes two Saturdays per month — If you thrive on leading with empathy, coaching high-performing teams, and helping Canadians move forward financially, you’ll feel right at home here.
Why Consolidated Credit Counselling Services of Canada? We’ve helped over half a million Canadians find relief from credit card debt through practical, judgment-free guidance. Our work changes lives—and we take just as much pride in how we treat our people as we do in the results we deliver for clients.
Now Hiring: Call Centre Supervisor As our Call Centre Supervisor, you’ll lead the day-to-day coaching, training, and quality assurance that help our Credit Counsellors deliver an outstanding client experience. You’ll mentor a team doing meaningful work, collaborate across departments, and contribute to special projects that improve how we serve Canadians.
What you’ll love about working here
  • A great corporate citizen: Be part of an organization focused on helping Canadians build a healthier financial future.
  • A team that shows up for each other: We invest in connection through team-building activities and events that strengthen collaboration and culture.
  • Personal development that matters: Grow your leadership skills through coaching, mentoring, and opportunities to take on special projects and stretch assignments—supported by industry-leading technology and analytics that help you learn, measure progress, and improve.
  • A performance-oriented, respected team: Join a high-accountability culture where great work is recognized, goals are clear, and results—for clients and for each other—matter.
  • Meaningful, people-first work: Lead with empathy and help a team support clients who may be navigating stress and uncertainty.
  • Competitive benefits & vacation: We offer a competitive benefits and vacation package to support your wellbeing and time off.
What you’ll do (key responsibilities)
  • Coach, train, and mentor Credit Counsellors to deliver a consistent, high-quality client experience.
  • Support counselling interactions by phone, online, and in person as needed, modelling best practices and empathy.
  • Lead quality assurance for the counselling function—monitoring, feedback, and continuous improvement.
  • Oversee day-to-day call centre operations, including shift scheduling, performance monitoring, and providing coaching and support to team members.
  • Prepare and share reports on team performance, customer feedback, and operational challenges for leadership review.
  • Manage details, multiple priorities, and deadlines in a fast-paced call centre environment.
  • Step in to perform Credit Counselling duties when needed, including client counselling.
  • Support people-leadership activities, including hiring and onboarding, to build a strong counselling team.
  • Build a positive, accountable team culture—strengthening engagement and morale.
  • Partner effectively with other departments to resolve issues and improve client outcomes.
  • Contribute to special projects and other duties as assigned.
What you bring (minimum requirements)
  • Bachelor’s degree.
  • Certified credit counselling exam completed, or ability to pass within 12 months of employment.
  • People-leadership/management experience; hands-on supervision in a credit counselling environment is an asset.
  • Background in credit, collections, or financial planning preferred.
  • A five-year history is acceptable.
  • Strong communication and relationship-building skills (verbal and written).
  • Ability to empathize and support people who may be in distress.
  • Ability to work independently while meeting deadlines.
  • Strong attention to detail, with the ability to multitask and prioritize daily work.
  • CFC/AFCC designation to be obtained and maintained within twelve months of hire (company supported).
  • Experience in a call centre environment (preferably Financial Services, Mortgages, or Collections).
Keywords: Call Centre Supervisor, Sales, Financial Services, Sales, Mortgages, Collections, Inside Sales, Coaching, Quality Assurance, Sales, collections, Debt collections, sales, Collections 
By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text, and pre-recorded messaging for convenience via telephone or mobile device (including SMS and MMS—charges may apply depending on your carrier, not by us; messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state, or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Consolidated Credit Solutions of Canada.
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