Support team initiatives such as call monitoring, concierge programs, and quality checks * Mentor and assist newer team members when needed * Participate in product launches and customer events when ...
Support team initiatives such as call monitoring, concierge programs, and quality checks * Mentor and assist newer team members when needed * Participate in product launches and customer events when ...
Participate in weekly Call Monitoring Calibrations to ensure alignment with Quality Assurance teams. * Conduct Desk Audits monthly to ensure clean desk policy.
Participate in weekly Call Monitoring Calibrations to ensure alignment with Quality Assurance teams. * Conduct Desk Audits monthly to ensure clean desk policy.
Participate in weekly Call Monitoring Calibrations to ensure alignment with Quality Assurance teams. * Conduct Desk Audits monthly to ensure clean desk policy.
Participate in weekly Call Monitoring Calibrations to ensure alignment with Quality Assurance teams. * Conduct Desk Audits monthly to ensure clean desk policy.
Monitoring Operator (Full Time Nights)
Hamilton, ON · On-site
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...
Monitoring Operator (Full Time Nights)
Hamilton, ON · On-site
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...
Quality Auditor
Hamilton, ON · On-site
CA$19 - CA$20/hr
Monitor at various stages of production to ensure adherence to the quality system. * Assess safely ... Quarantine product when necessary and call for appropriate action to ensure product quality ...
Quick apply
Quality Auditor
Hamilton, ON · On-site
CA$19 - CA$20/hr
Monitor at various stages of production to ensure adherence to the quality system. * Assess safely ... Quarantine product when necessary and call for appropriate action to ensure product quality ...
Quality Auditor
Hamilton, ON · On-site
$19 - $20/hr
Monitor at various stages of production to ensure adherence to the quality system. * Assess safely ... Quarantine product when necessary and call for appropriate action to ensure product quality ...
Quality Auditor
Hamilton, ON · On-site
$19 - $20/hr
Monitor at various stages of production to ensure adherence to the quality system. * Assess safely ... Quarantine product when necessary and call for appropriate action to ensure product quality ...
Prior experience with file review and call quality audits with knowledge of Claims Monitor. * Experienced in creation and management of workflow processes with strong data analytics skills. * Strong ...
Prior experience with file review and call quality audits with knowledge of Claims Monitor. * Experienced in creation and management of workflow processes with strong data analytics skills. * Strong ...
Quality Auditor
Hamilton, ON · On-site
Monitor at various stages of production to ensure adherence to the quality system. * Assess safely ... Quarantine product when necessary and call for appropriate action to ensure product quality ...
Quick apply
Quality Auditor
Hamilton, ON · On-site
Monitor at various stages of production to ensure adherence to the quality system. * Assess safely ... Quarantine product when necessary and call for appropriate action to ensure product quality ...
... monitor adherence to work method statements (WMS) and tool calibration, among other ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Quick apply
... monitor adherence to work method statements (WMS) and tool calibration, among other ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...
CA$25/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...
CA$25/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...
CA$25/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...
CA$25/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ...
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.
CA$20/hr
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.
... quality service to our clients, North America wide. Reporting directly to the company's Monitoring ... Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym.
Quality Call Monitoring information
See Ontario salary details
$10.58 - $14.42
15% of jobs
$15.47 is the 25th percentile. Wages below this are outliers.
$14.42 - $18.27
37% of jobs
$21.33 is the 75th percentile. Wages above this are outliers.
$18.27 - $22.12
29% of jobs
$22.12 - $25.96
7% of jobs
$25.96 - $29.81
2% of jobs
$29.81 - $33.65
2% of jobs
$33.65 - $37.50
1% of jobs
$37.50 - $41.35
1% of jobs
$41.35 - $45.19
1% of jobs
$45.19 - $49.04
2% of jobs
$49.04 - $52.88
2% of jobs
$10
$22
$52
How much do quality call monitoring jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for quality call monitoring in Ontario is $22.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.12 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in quality call monitoring, and why are they important?
To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.
What is quality call monitoring?
A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.
What are the common day-to-day responsibilities of someone in a quality call monitoring role?
As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.
What are popular job titles related to Quality Call Monitoring jobs in Ontario? For Quality Call Monitoring jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Quality Call Monitoring jobs in Ontario look for? The top searched job categories for Quality Call Monitoring jobs in Ontario are:
Full-time
Re-posted 9 days ago
Job description
Purpose
To provide a high level of customer service support to the Company's customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener.
Responsibilities
Customer Support
- Respond to a high volume of customer inquiries via phone and email
- Assist with order placement, status updates, rush requests, warranties, and repairs
- Provide basic product and technical support
- Resolve customer issues and complaints in a timely and professional manner
- Maintain strong knowledge of products, services, programs, and relevant regulations to provide accurate and effective support to customers
Order Management
- Process and track orders accurately using Navision
- Coordinate with Operations, Audiology, Finance, and Distribution teams
- Ensure all customer requirements are met through proper follow-up
- Provide backorder updates and production status to customers
Team Collaboration & Support
- Build strong relationships with customers and internal teams
- Support team initiatives such as call monitoring, concierge programs, and quality checks
- Mentor and assist newer team members when needed
- Participate in product launches and customer events when needed
Administrative & Quality Tasks
- Maintain accurate records and documentation
- Prepare necessary paperwork and reports
- Ensure adherence to internal processes and quality standards
- Contribute to continuous improvement initiatives and special projects
Qualifications
To perform this job successfully, an individual must be able to perform each major duty and accountability satisfactorily. This role requires the individual to handle a high volume of telephone and email communication with customers as a regular requirement of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education & Related Experience:
A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred.
Excellent verbal and written communication skills to interact with customers.