Description The Mortgage Sales Call Monitor & Quality Coach is responsible for ... monitoring live outbound and inbound mortgage sales calls to ensure Loan Officers and mortgage ...
Description The Mortgage Sales Call Monitor & Quality Coach is responsible for ... monitoring live outbound and inbound mortgage sales calls to ensure Loan Officers and mortgage ...
Sales Call Monitor & Quality Coach
Southfield, MI · On-site
$28/hr
... monitoring live outbound and inbound mortgage sales calls to ensure Loan Officers and mortgage ... The Mortgage Call Quality Coach partners with sales leadership to reinforce best practices, ensure ...
Quick apply
Sales Call Monitor & Quality Coach
Southfield, MI · On-site
$28/hr
... monitoring live outbound and inbound mortgage sales calls to ensure Loan Officers and mortgage ... The Mortgage Call Quality Coach partners with sales leadership to reinforce best practices, ensure ...
Be Seen First
Sales Call Monitor & Quality Coach
Southfield, MI · On-site
$24 - $28/hr
... monitoring live outbound and inbound mortgage sales calls to ensure Loan Officers and mortgage ... The Mortgage Call Quality Coach partners with sales leadership to reinforce best practices, ensure ...
Quick apply
Be Seen First
Sales Call Monitor & Quality Coach
Southfield, MI · On-site
$24 - $28/hr
... monitoring live outbound and inbound mortgage sales calls to ensure Loan Officers and mortgage ... The Mortgage Call Quality Coach partners with sales leadership to reinforce best practices, ensure ...
... call monitoring. * Responsible for motivating and fostering a wellness culture creating an ... Proven track record for improving quality metrics. - * Proven track record for delivering results.
... call monitoring. * Responsible for motivating and fostering a wellness culture creating an ... Proven track record for improving quality metrics. - * Proven track record for delivering results.
Supervision of on-site or remote quality consultants that are senior level associates providing ... call monitoring. * Responsible for motivating and fostering a wellness culture creating an ...
Supervision of on-site or remote quality consultants that are senior level associates providing ... call monitoring. * Responsible for motivating and fostering a wellness culture creating an ...
... call monitoring. * Responsible for motivating and fostering a wellness culture creating an ... Proven track record for improving quality metrics. - * Proven track record for delivering results.
... call monitoring. * Responsible for motivating and fostering a wellness culture creating an ... Proven track record for improving quality metrics. - * Proven track record for delivering results.
Call Center Manager
Flint, MI · On-site
Monitor and improve call center operations by tracking system performance, identifying and ... Quality and Process Improvement: * Identify and implement actions to improve departmental operating ...
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Call Center Manager
Flint, MI · On-site
Monitor and improve call center operations by tracking system performance, identifying and ... Quality and Process Improvement: * Identify and implement actions to improve departmental operating ...
Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ... Pay / Location: * $15.50/hour + quarterly quality bonus, depending on experience * In office - Troy ...
Quick apply
Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ... Pay / Location: * $15.50/hour + quarterly quality bonus, depending on experience * In office - Troy ...
Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ... Pay / Location: * $15.50/hour + quarterly quality bonus, depending on experience * In office - Troy ...
Quick apply
Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ... Pay / Location: * $15.50/hour + quarterly quality bonus, depending on experience * In office - Troy ...
Conduct ticket reviews, call monitoring, and quality audits. Support root cause analysis and continuous improvement initiatives to reduce repeat issues and improve service outcomes. Training and ...
Conduct ticket reviews, call monitoring, and quality audits. Support root cause analysis and continuous improvement initiatives to reduce repeat issues and improve service outcomes. Training and ...
Call Center Supervisor
Detroit, MI · On-site
$50K - $65K/yr
Monitor call quality, documentation accuracy, and customer service standards to ensure consistency and compliance * Provide real-time guidance, issue resolution, and escalation support to staff
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Call Center Supervisor
Detroit, MI · On-site
$50K - $65K/yr
Monitor call quality, documentation accuracy, and customer service standards to ensure consistency and compliance * Provide real-time guidance, issue resolution, and escalation support to staff
Conduct ticket reviews, call monitoring, and quality audits. Support root cause analysis and continuous improvement initiatives to reduce repeat issues and improve service outcomes. Training and ...
Conduct ticket reviews, call monitoring, and quality audits. Support root cause analysis and continuous improvement initiatives to reduce repeat issues and improve service outcomes. Training and ...
Call Center Manager
Port Huron, MI · On-site
Born from a desire to raise industry standards, we've earned a reputation for unmatched quality and ... Monitor performance metrics and drive results to meet weekly and monthly targets * Handle escalated ...
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Call Center Manager
Port Huron, MI · On-site
Born from a desire to raise industry standards, we've earned a reputation for unmatched quality and ... Monitor performance metrics and drive results to meet weekly and monthly targets * Handle escalated ...
Call Center Manager
Port Huron, MI · On-site
Born from a desire to raise industry standards, we've earned a reputation for unmatched quality and ... Monitor performance metrics and drive results to meet weekly and monthly targets * Handle escalated ...
Call Center Manager
Port Huron, MI · On-site
Born from a desire to raise industry standards, we've earned a reputation for unmatched quality and ... Monitor performance metrics and drive results to meet weekly and monthly targets * Handle escalated ...
Conduct ticket reviews, call monitoring, and quality audits. Support root cause analysis and continuous improvement initiatives to reduce repeat issues and improve service outcomes. Training and ...
Quick apply
Conduct ticket reviews, call monitoring, and quality audits. Support root cause analysis and continuous improvement initiatives to reduce repeat issues and improve service outcomes. Training and ...
Call Center Supervisor
Jackson, MI · On-site
$61K/yr
... providing quality member experiences within their designated department. They assist with the ... Monitors accountability to the sales program and completes regular observation of the Call Center ...
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Call Center Supervisor
Jackson, MI · On-site
$61K/yr
... providing quality member experiences within their designated department. They assist with the ... Monitors accountability to the sales program and completes regular observation of the Call Center ...
Business Partner Outbound Sales Manager
Madison Heights, MI · Hybrid
$107K/yr
Establish and reinforce quality standards for customer interactions. * Conduct call monitoring, audits, calibrations, and compliance reviews. * Ensure adherence to TCPA requirements, industry ...
Business Partner Outbound Sales Manager
Madison Heights, MI · Hybrid
$107K/yr
Establish and reinforce quality standards for customer interactions. * Conduct call monitoring, audits, calibrations, and compliance reviews. * Ensure adherence to TCPA requirements, industry ...
Call Center Representative
Jackson, MI · On-site
$19.08/hr
... quality solutions. * GREAT Service Standards: Commitment to offering superior member experience ... Monitors and checks work or information and plans and organizes time and resources efficiently.
Quick apply
Call Center Representative
Jackson, MI · On-site
$19.08/hr
... quality solutions. * GREAT Service Standards: Commitment to offering superior member experience ... Monitors and checks work or information and plans and organizes time and resources efficiently.
Ability to meet or exceed expectations of job performance which includes call monitors, Key ... Pay / Location: * $15.50/hour + quarterly quality bonus, depending on experience * In office - Troy ...
Quick apply
Ability to meet or exceed expectations of job performance which includes call monitors, Key ... Pay / Location: * $15.50/hour + quarterly quality bonus, depending on experience * In office - Troy ...
Achieve compliance and quality call review scores of 90% or better Monitor GFS Primary/GAP Insurance Outlook Inbox * Regularly monitor incoming emails to shared inboxes * Maintain organization within ...
Achieve compliance and quality call review scores of 90% or better Monitor GFS Primary/GAP Insurance Outlook Inbox * Regularly monitor incoming emails to shared inboxes * Maintain organization within ...
Quality Call Monitoring information
See Michigan salary details
$10.69 - $12.27
4% of jobs
$12.27 - $13.85
19% of jobs
$14 is the 25th percentile. Wages below this are outliers.
$13.85 - $15.43
17% of jobs
The median wage is $16.32 / hr.
$15.43 - $17.01
17% of jobs
$17.01 - $18.59
12% of jobs
$19.46 is the 75th percentile. Wages above this are outliers.
$18.59 - $20.17
11% of jobs
$20.17 - $21.75
7% of jobs
$21.75 - $23.33
5% of jobs
$23.33 - $24.91
3% of jobs
$24.91 - $26.50
3% of jobs
$26.50 - $28.08
1% of jobs
$10
$17
$28
How much do quality call monitoring jobs pay per hour?
As of Jul 21, 2026, the average hourly pay for quality call monitoring in Michigan is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $20.10 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Quality Call Monitoring position, and why are they important?
To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.
What is a Quality Call Monitoring job?
A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.
What are the common day-to-day responsibilities of someone in a Quality Call Monitoring role?
As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.
What are the most commonly searched types of Quality Call Monitoring jobs in Michigan? The most popular types of Quality Call Monitoring jobs in Michigan are:
What are popular job titles related to Quality Call Monitoring jobs in Michigan? For Quality Call Monitoring jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Quality Call Monitoring jobs in Michigan look for? The top searched job categories for Quality Call Monitoring jobs in Michigan are:
- Freelance Quality Call Monitoring
- Parttime Quality Assurance
- Call Quality Assurance
- Voluntary Food Safety Quality Assurance Manager
- Aml Quality Assurance
- Brewery Quality Assurance
- Airline Quality Assurance
- Online Quality Assurance
- Quality Assurance Quality Control Inspector
- Remote Call Center Quality Assurance
Full-time
Posted 5 days ago
Job description
Description
The Mortgage Sales Call Monitor & Quality Coach is responsible for monitoring live outbound and inbound mortgage sales calls to ensure Loan Officers and mortgage sales team members deliver a consistent, compliant, and customer-focused experience. This role serves as an independent quality resource by evaluating call performance, identifying coaching opportunities, and helping team members improve conversion rates, customer engagement, and adherence to company and regulatory standards. The Mortgage Call Quality Coach partners with sales leadership to reinforce best practices, ensure accurate mortgage-related communication, and support overall production goals.
Responsibilities
$40
Qualifications
$41
The Mortgage Sales Call Monitor & Quality Coach is responsible for monitoring live outbound and inbound mortgage sales calls to ensure Loan Officers and mortgage sales team members deliver a consistent, compliant, and customer-focused experience. This role serves as an independent quality resource by evaluating call performance, identifying coaching opportunities, and helping team members improve conversion rates, customer engagement, and adherence to company and regulatory standards. The Mortgage Call Quality Coach partners with sales leadership to reinforce best practices, ensure accurate mortgage-related communication, and support overall production goals.
Responsibilities
$40
Qualifications
$41