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Quality Call Monitoring Jobs in Michigan (NOW HIRING)

MAHLE

Quality Engineer

Belmont, MI · On-site

$63K - $81K/yr

As the Quality Engineer you will monitor workflows, create documentation, qualify the product and ... After receiving your online application, the interview process will typically be, a screening call ...

MAHLE

Quality Engineer

Belmont, MI · On-site

$63K - $81K/yr

As the Quality Engineer you will monitor workflows, create documentation, qualify the product and ... After receiving your online application, the interview process will typically be, a screening call ...

PETOSKEY PLASTICS

Quality Technician

Petoskey, MI

$17.75 - $23.75/hr

Call-in Bonus * Safety Shoe and Safety Glasses Reimbursement * Tuition Reimbursement * Wellness ... monitoring all quality aspects of production. The Quality Technician is also responsible for ...

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How much do quality call monitoring jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for quality call monitoring in Michigan is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Quality Call Monitoring position, and why are they important?

To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.

What is a Quality Call Monitoring job?

A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.

What are the common day-to-day responsibilities of someone in a Quality Call Monitoring role?

As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.

What are the most commonly searched types of Quality Call Monitoring jobs in Michigan? The most popular types of Quality Call Monitoring jobs in Michigan are:
What are popular job titles related to Quality Call Monitoring jobs in Michigan? For Quality Call Monitoring jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Quality Call Monitoring jobs in Michigan look for? The top searched job categories for Quality Call Monitoring jobs in Michigan are:
Quality Call Monitoring jobs near you

Customer Service Representative (On-Site)

Edcor Data Services LLC

Troy, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Salary: $15.50 Hourly

Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!


Summary:

Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.

Essential Duties and Responsibilities: (Other duties may be assigned)

  • Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
  • Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
  • Maintains contact center database by entering call log notes and important call information.
  • Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).

Skills/ Qualifications:

  • Customer Focus
  • Effective Communication
  • Effective Listener
  • Problem-Solving

Job Requirements:

  • High School Diploma or equivalent.
  • 1-4 years of customer service experience, preferably within a call center environment.
  • Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
  • Ability to remain flexible and adaptable in a fast-paced environment.


Pay / Location:

  • $15.50/hour + quarterly quality bonus, depending on experience
  • In office - Troy, Michigan