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Quality Call Monitoring Jobs in Michigan (NOW HIRING)

Admits and discharges telemetry/CCU patients from the monitoring system. * Is responsible for ... Answers all call lights promptly. * Assists nurses as needed and appropriate. Minimum ...

Central Monitor Tech

Grand Rapids, MI · On-site

$18.75 - $24/hr

About the unit The Cardiac Monitoring Center is located on the 4th floor of Blodgett Hospital ... We have a history of providing high quality, compassionate and personalized medical care. Since ...

Central Monitor Tech

Grand Rapids, MI · On-site

$18.75 - $24/hr

About the unit The Cardiac Monitoring Center is located on the 4th floor of Blodgett Hospital ... We have a history of providing high quality, compassionate and personalized medical care. Since ...

Central Monitor Tech

Grand Rapids, MI · On-site

$18.75 - $24/hr

About the unit The Cardiac Monitoring Center is located on the 4th floor of Blodgett Hospital ... We have a history of providing high quality, compassionate and personalized medical care. Since ...

... high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity ... Monitors are equipped with a police radio to call police personnel to assist with escorting ...

Coordinate and monitor testing of defective parts. * Document emerging quality issues and recommend ... dealership call logs. * Travel up to 5-10% as needed for customer site visits. Required ...

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Quality Call Monitoring information

See Michigan salary details

$10

$17

$28

How much do quality call monitoring jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for quality call monitoring in Michigan is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Quality Call Monitoring position, and why are they important?

To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.

What is a Quality Call Monitoring job?

A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.

What are the common day-to-day responsibilities of someone in a Quality Call Monitoring role?

As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.

What are the most commonly searched types of Quality Call Monitoring jobs in Michigan? The most popular types of Quality Call Monitoring jobs in Michigan are:
What are popular job titles related to Quality Call Monitoring jobs in Michigan? For Quality Call Monitoring jobs in Michigan, the most frequently searched job titles are:
Infographic showing various Quality Call Monitoring job openings in Michigan as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,971 per year, or $17.8 per hour.
Engineering Specialist-Quality

Engineering Specialist-Quality

Ford Motor Company

Livonia, MI

$96K - $162K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 12 days ago


Job description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?


As part of our Manufacturing team, you'll help build the world-class, state-of-the-art smart vehicles we're known for. In our plants around the world, we're constantly developing new technologies and processes to further increase our efficiency. You'll get the satisfaction of making great products people use and love.

Engineering Specialist - Quality

At Ford Motor Company, we are dedicated to designing, manufacturing, and selling high-quality vehicles that meet the diverse needs of our customers. We believe our employees and the different perspectives that they bring to the business are the driving force behind our success. Come discover a company that is focused on the quality of our vehicles, the environment, the community, and the world in which we live.

You'll have...
   

  • Education: High School Diploma
  • Experience: 
    • 5+ years of previous engineering or manufacturing operations experience
    • Demonstrated experience in accomplishing tasks and objectives 
    • Proven problem-solving ability
    • Microsoft Office proficiency (Word/Excel/Outlook) 

  • Willingness to work all shifts/ alternative work schedule as required
  • Willingness to travel locally as needed during launch 

Even Better, You'll Have... 

  • Education: Bachelor's degree in a STEM field
  • Experience: Previous automotive and/ or quality analysis experience
  • Proficiency in the use of problem-solving tools (Six Sigma, DOE, 8D, 5 Whys, etc)
  • Effective oral and written communication skills
  • Self-starter with the ability to be self-directed in a high-volume, fast-paced environment

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.

This position is a salary grade 6 and ranges from $72,480-121,440., This position is a salary grade 7 and ranges from $84,480-141,360., This position is a salary grade 8 and ranges from $96,720-162,120.     
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. 

#LI-Onsite

 #LI-OG1

What You'll Do...

  • Apply engineering principles & analytical techniques to establish and continuously improve manufacturing processes and products
  • Implement interim and permanent corrective actions to resolve quality issues using the 8D tool, 6- panel, etc.
  • Manage and direct statistical process control activities
  • Knowledge of and ability to execute measurement systems analysis & variable data analysis
  • Identify sources of variation within a production environment effectively and efficiently
  • Establish tolerance limits and facilitate appropriate corrective actions
  • Establish and monitor quality target levels for each build
  • Provide input for design and assembly concepts that will yield nominal variations
  • Establish critical characteristics for gauging and measuring data collection methods
  • Determine inspection equipment and facility requirements
  • Support expedited concern resolution with cross-functional teams, including the Quality Department, Production, and Suppliers
  • Review internal/external suppliers for critical characteristics process compatibility
  • Review incoming quality concerns to maintain quality with the assigned area; must have experience with initiating containment, determining root cause, and implementing corrective actions

Ford logo

About Ford

Sourced by ZipRecruiter

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

Industry

Civil engineering construction

Company size

51 - 200 Employees

Headquarters location

Doral, FL, US

Year founded

1982