Phoenix, AZ · On-site +1
$16/hr
Receive inbound or make outbound calls while providing quality service and empathetic listening ... Ability to multi-task and use dual monitors * Adhere to all company required KPI'S * Quiet ...
Phoenix, AZ · On-site +1
$16/hr
Receive inbound or make outbound calls while providing quality service and empathetic listening ... Ability to multi-task and use dual monitors * Adhere to all company required KPI'S * Quiet ...
Tempe, AZ · On-site
$110K - $138K/yr
Monitor trends related to call drivers, call quality, and IVR call containment. Identify opportunities to reduce customer friction, improve first-contact resolution, and enhance overall experience.
Tempe, AZ · On-site
$110K - $138K/yr
Monitor trends related to call drivers, call quality, and IVR call containment. Identify opportunities to reduce customer friction, improve first-contact resolution, and enhance overall experience.
Tempe, AZ · On-site
$110K - $138K/yr
Monitor trends related to call drivers, call quality, and IVR call containment. Identify opportunities to reduce customer friction, improve firstcontact resolution, and enhance overall experience.
Tempe, AZ · On-site
$110K - $138K/yr
Monitor trends related to call drivers, call quality, and IVR call containment. Identify opportunities to reduce customer friction, improve firstcontact resolution, and enhance overall experience.
Monitor and evaluate clinical and crisis key performance indicators. * Complete quality and ... Provide coaching and oversight to team leads for effective management of call center operations.
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Monitor and evaluate clinical and crisis key performance indicators. * Complete quality and ... Provide coaching and oversight to team leads for effective management of call center operations.
Tempe, AZ · On-site
$16.25 - $21.50/hr
... and quality expectations. 5. Work accounts thoroughly according to established procedures ... call monitoring scores in each call category. 9. Communicate regularly with the Client Default ...
Tempe, AZ · On-site
$16.25 - $21.50/hr
... and quality expectations. 5. Work accounts thoroughly according to established procedures ... call monitoring scores in each call category. 9. Communicate regularly with the Client Default ...
Phoenix, AZ · On-site
... call flow, compliance with policies and procedures, and adhering to the CLASS customer service ... quality monitoring of customer interactions to ensure staff are providing a high level of customer ...
Phoenix, AZ · On-site
... call flow, compliance with policies and procedures, and adhering to the CLASS customer service ... quality monitoring of customer interactions to ensure staff are providing a high level of customer ...
Tempe, AZ · On-site
$16.25 - $21.50/hr
... and quality expectations. 5. Work accounts thoroughly according to established procedures ... call monitoring scores in each call category. 9. Communicate regularly with the Client Default ...
Tempe, AZ · On-site
$16.25 - $21.50/hr
... and quality expectations. 5. Work accounts thoroughly according to established procedures ... call monitoring scores in each call category. 9. Communicate regularly with the Client Default ...
Monitor and analyze quality, productivity, and patient experience metrics to identify performance ... Call Center operations, Patient Experience, or related field in a healthcare environment.
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Monitor and analyze quality, productivity, and patient experience metrics to identify performance ... Call Center operations, Patient Experience, or related field in a healthcare environment.
Tempe, AZ · On-site
Monitor and analyze quality, productivity, and patient experience metrics to identify performance ... Call Center operations, Patient Experience, or related field in a healthcare environment.
Tempe, AZ · On-site
Monitor and analyze quality, productivity, and patient experience metrics to identify performance ... Call Center operations, Patient Experience, or related field in a healthcare environment.
El Mirage, AZ · On-site
Monitor concrete production, batching, placement, finishing, curing, and jointing operations to ... If you require an accommodation with applying, please email hrdept@fisherind.com or call the HR ...
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El Mirage, AZ · On-site
Monitor concrete production, batching, placement, finishing, curing, and jointing operations to ... If you require an accommodation with applying, please email hrdept@fisherind.com or call the HR ...
Monitor concrete production, batching, placement, finishing, curing, and jointing operations to ... If you require an accommodation with applying, please email hrdept@fisherind.com or call the HR ...
Monitor concrete production, batching, placement, finishing, curing, and jointing operations to ... If you require an accommodation with applying, please email hrdept@fisherind.com or call the HR ...
El Mirage, AZ · On-site
Monitor concrete production, batching, placement, finishing, curing, and jointing operations to ... If you require an accommodation with applying, please email or call the HR Department at (701) 456 ...
El Mirage, AZ · On-site
Monitor concrete production, batching, placement, finishing, curing, and jointing operations to ... If you require an accommodation with applying, please email or call the HR Department at (701) 456 ...
Waddell, AZ · On-site
Prepare lot summary reports for compliance to the Quality Monitoring Scheme (QMS) * Supports ... to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All ...
Waddell, AZ · On-site
Prepare lot summary reports for compliance to the Quality Monitoring Scheme (QMS) * Supports ... to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All ...
Waddell, AZ · On-site
Prepare lot summary reports for compliance to the Quality Monitoring Scheme (QMS) * Supports ... to call Nestle home. The Nestle Companies are equal employment opportunity employers. All ...
Waddell, AZ · On-site
Prepare lot summary reports for compliance to the Quality Monitoring Scheme (QMS) * Supports ... to call Nestle home. The Nestle Companies are equal employment opportunity employers. All ...
... quality lifestyle? Kingman Regional Medical Center (KRMC), a leading healthcare provider in ... On-Site Cardiac Rehab: Collaborate with our RN-monitored rehab team in a modern gym setting ...
... quality lifestyle? Kingman Regional Medical Center (KRMC), a leading healthcare provider in ... On-Site Cardiac Rehab: Collaborate with our RN-monitored rehab team in a modern gym setting ...
Monitors and analyzes quality performance metrics, preparing detailed reports and recommendations ... call home. We are seeking team players who are passionate about providing top-notch patient care.
Monitors and analyzes quality performance metrics, preparing detailed reports and recommendations ... call home. We are seeking team players who are passionate about providing top-notch patient care.
Phoenix, AZ · On-site
$45K - $105K/yr
... team at NW Monitoring. Entry level candidates for this position would perform SSEP, EMG, tEMG ... Take call as directed and respond to emergency call * Cross train in other modalities and regions ...
Phoenix, AZ · On-site
$45K - $105K/yr
... team at NW Monitoring. Entry level candidates for this position would perform SSEP, EMG, tEMG ... Take call as directed and respond to emergency call * Cross train in other modalities and regions ...
Goodyear, AZ · On-site
$70K - $90K/yr
... monitor our production processes ensuring product conformance to specification. This position is ... Participate and lead regular weekly conference call in meetings with our supplier and internal ...
Goodyear, AZ · On-site
$70K - $90K/yr
... monitor our production processes ensuring product conformance to specification. This position is ... Participate and lead regular weekly conference call in meetings with our supplier and internal ...
$70K - $90K/yr
... monitor our production processes ensuring product conformance to specification. This position is ... Participate and lead regular weekly conference call in meetings with our supplier and internal ...
$70K - $90K/yr
... monitor our production processes ensuring product conformance to specification. This position is ... Participate and lead regular weekly conference call in meetings with our supplier and internal ...
$45K - $105K/yr
... team at NW Monitoring. Entry level candidates for this position would perform SSEP, EMG, tEMG ... Take call as directed and respond to emergency call * Cross train in other modalities and regions ...
$45K - $105K/yr
... team at NW Monitoring. Entry level candidates for this position would perform SSEP, EMG, tEMG ... Take call as directed and respond to emergency call * Cross train in other modalities and regions ...
$11.42 - $13.11
4% of jobs
$13.11 - $14.81
19% of jobs
$14.96 is the 25th percentile. Wages below this are outliers.
$14.81 - $16.50
17% of jobs
The median wage is $17.45 / hr.
$16.50 - $18.19
17% of jobs
$18.19 - $19.88
12% of jobs
$20.81 is the 75th percentile. Wages above this are outliers.
$19.88 - $21.57
11% of jobs
$21.57 - $23.26
7% of jobs
$23.26 - $24.95
5% of jobs
$24.95 - $26.64
3% of jobs
$26.64 - $28.33
3% of jobs
$28.33 - $30.02
1% of jobs
$11
$19
$30
To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.
A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.
As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.
$16/hr
Full-time
Posted 12 days ago
Sourced by ZipRecruiter
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Recruiting and staffing services
501 - 1,000 Employees
Atlanta, GA, US
