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Quality Assurance Risk Manager Jobs in Kansas (NOW HIRING)

empirical foods, inc.

QA Inspector

Holcomb, KS

QA Inspectors are required to lift and move raw material samples and boxed products ... Team member in overall management of the facility. Expect to work on tests and pilot runs of new ...

empirical foods, inc.

QA Inspector

Holcomb, KS · On-site

QA Inspectors are required to lift and move raw material samples and boxed products ... Team member in overall management of the facility. Expect to work on tests and pilot runs of new ...

empirical foods, inc.

QA Inspector

Garden City, KS · On-site

QA Inspectors are required to lift and move raw material samples and boxed products ... Team member in overall management of the facility. Expect to work on tests and pilot runs of new ...

empirical foods, inc.

QA Inspector

Holcomb, KS

QA Inspectors are required to lift and move raw material samples and boxed products ... Team member in overall management of the facility. Expect to work on tests and pilot runs of new ...

empirical foods, inc.

QA Inspector

Garden City, KS · On-site

QA Inspectors are required to lift and move raw material samples and boxed products ... Team member in overall management of the facility. Expect to work on tests and pilot runs of new ...

TekWissen LLC

QA Technician

Lenexa, KS · On-site

$20 - $23/hr

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that ... Position: QA Technician Location: Lenexa, KS - 66215 Duration: 6 Months Job Type: Temporary ...

Advisors Excel

Quality Assurance Analyst

Topeka, KS · On-site

Quality Assurance Analyst Department: EPMO Reporting to: Quality Assurance Analyst Supervisor ... Interface with Project Managers to ensure strong communication regarding timelines and delivery

Custom Foods

Quality Assurance Technician

De Soto, KS

$18 - $22/hr

We are in need of an experienced, confident, Quality Assurance Technician ready to take the next ... management for process improvement Good math and record keeping skills Attention to detail Good ...

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Quality Assurance Risk Manager information

What is the difference between Quality Assurance Risk Manager vs Quality Control Specialist?

AspectQuality Assurance Risk ManagerQuality Control Specialist
CertificationsISO 9001, Six Sigma, CQEISO 9001, Six Sigma, CQE
Work EnvironmentRisk assessment, process improvement, complianceProduct inspection, testing, defect identification
Industry UsageManufacturing, healthcare, aerospaceManufacturing, food production, electronics

The Quality Assurance Risk Manager focuses on identifying and mitigating risks in processes to ensure quality standards are met, often involving risk assessments and compliance. In contrast, the Quality Control Specialist primarily conducts product inspections and tests to detect defects. Both roles require similar certifications and are integral to quality management but differ in scope and focus.

What are popular job titles related to Quality Assurance Risk Manager jobs in Kansas? For Quality Assurance Risk Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Quality Assurance Risk Manager jobs in Kansas look for? The top searched job categories for Quality Assurance Risk Manager jobs in Kansas are:
What cities in Kansas are hiring for Quality Assurance Risk Manager jobs? Cities in Kansas with the most Quality Assurance Risk Manager job openings:
Quality Assurance Risk Manager jobs near you
Contact Center Quality Assurance Manager

Contact Center Quality Assurance Manager

MCI Careers

Wichita, KS

Full-time

Posted 12 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
  • Develop and implement QA frameworks, scorecards, and calibration sessions.
  • Analyze quality trends and provide actionable insights to operations and training teams.
  • Ensure compliance with client standards, internal policies, and regulatory requirements.
  • Conduct audits, feedback sessions, and coaching to improve agent performance.
  • Collaborate with stakeholders to align QA initiatives with business goals.
  • Prepare and present quality reports to internal leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in business, Quality Management, or a related field (preferred).
  • 3+ years of experience in a QA leadership role within a BPO or contact center.
  • Strong knowledge of QA methodologies, tools, and contact center operations.
  • Excellent analytical, coaching, and communication skills.
  • Experience with QA software, CRM systems, and reporting tools.
  • Certifications in Quality, Six Sigma, or related areas (a plus).
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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