Quality Assurance Program Manager Jobs in Baltimore, MD

About the role
As a QA Program Manager - Healthcare (Facets), you will make an impact by leading end-to-end quality engineering programs for large-scale healthcare payer transformations. You will be a valued member of the Quality Engineering team and work collaboratively with senior client stakeholders, delivery teams, and cross-functional partners to ensure high-quality, predictable outcomes across complex programs.
In this role, you will:
Own and drive end-to-end QA program delivery for large-scale Facets implementations and integrations
Define and lead test strategy, estimation, planning, execution, and governance across the full lifecycle
Manage multi-vendor, multi-stream delivery models across onsite and offshore teams
Oversee test execution, defect management, and release readiness, ensuring adherence to quality standards
Drive program-level reporting, quality metrics, and SLA compliance for executive stakeholders
Collaborate with business and technology teams to ensure alignment on requirements, risks, and delivery milestones
Enable adoption of test automation and AI/GenAI-driven QA practices to improve efficiency and coverage
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring presence in a client or Cognizant office in Baltimore, MD. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
12-18 years of experience in Quality Engineering / QA, with 10+ years in program or test engagement leadership roles
Proven experience managing end-to-end QA delivery for large-scale Facets implementations
Strong expertise in healthcare payer domain (claims, enrollment, benefits, provider, billing)
Demonstrated experience managing complex multi-stream programs with onsite/offshore delivery models
Experience in test strategy, planning, execution, defect management, and release governance
Strong experience managing client SLAs, commercials, and governance at senior/executive level
Hands-on exposure to test automation frameworks and modern QA practices
Excellent stakeholder management and executive communication skills
These will help you stand out
Experience driving QA transformation initiatives (automation, AI/GenAI adoption)
Strong understanding of integration ecosystems around Facets
Proven ability to manage large distributed teams across vendors and geographies
Experience working in regulated healthcare environments
Ability to act as a trusted advisor to client leadership
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and innovative ideas to this role.
Salary and Other Compensation
The annual salary for this position is between $96.750 to $153,000, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.