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Quality Assurance Operations Manager Jobs in West Springfield, MA

Eitacies Inc

QA Test Analyst

Hartford, CT · On-site

$50 - $55/hr

Quality Management (QM) Test Analyst Location: Hartford, CT (Hybrid) Duration: 08/2026 - 02/2027 ... Strong knowledge of Child Support business processes, policies, case management operations, and ...

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Quality Assurance Operations Manager information

See West Springfield, MA salary details

$37.9K

$117.7K

$178.4K

How much do quality assurance operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for quality assurance operations manager in West Springfield, MA is $117,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,700.00 and $144,000.00 per year, depending on experience, location, and employer.

What does a quality assurance operations manager do?

A Quality Assurance Operations Manager oversees the quality assurance processes within an organization to ensure that products or services meet established standards of quality, reliability, and performance. They develop and implement quality control policies, lead a team of QA specialists, and coordinate with other departments to address quality issues. Their responsibilities also include conducting audits, analyzing quality data, and driving continuous improvement initiatives to enhance product or service quality.

What are some common challenges a quality assurance operations manager faces when implementing new quality protocols across teams?

One of the main challenges Quality Assurance Operations Managers encounter is ensuring consistent adoption of new protocols across multiple departments. Resistance to change, varying levels of quality awareness, and differences in team workflows can make standardization difficult. Effective communication, comprehensive training, and continuous monitoring are essential to address these challenges. Collaborating closely with production, engineering, and regulatory teams helps to preempt potential issues and foster a culture of quality throughout the organization.

What are the key skills and qualifications needed to thrive as a quality assurance operations manager, and why are they important?

A Quality Assurance Operations Manager needs expertise in quality control principles, regulatory compliance, and process improvement, often supported by a degree in a relevant field and experience in quality management systems. Familiarity with tools like ISO standards, Six Sigma, CAPA systems, and audit software is typically required. Strong leadership, attention to detail, and effective communication enable success in managing teams and driving quality initiatives. These skills ensure products consistently meet standards, minimize risk, and enhance organizational efficiency.

What is the difference between Quality Assurance Operations Manager vs Quality Assurance Specialist?

AspectQuality Assurance Operations ManagerQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or CQA are commonUsually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQA are beneficial
Work EnvironmentOversees QA teams, manages processes, and ensures compliance across departments in manufacturing or service industriesPerforms testing, inspections, and audits to ensure product or service quality, often working hands-on with products or data
Employer & Industry UsageFound in manufacturing, healthcare, and tech companies, focusing on operational quality managementCommon in manufacturing, software, and healthcare sectors, focusing on quality testing and compliance

The main difference is that the Quality Assurance Operations Manager oversees QA processes and teams, focusing on operational management, while the Quality Assurance Specialist performs hands-on testing and inspections to ensure quality standards are met.

What is quality assurance in operations management?

Quality assurance in operations management involves systematic processes to ensure products or services meet specified standards and customer expectations. It includes activities like process audits, defect prevention, and continuous improvement, often supported by tools such as quality management systems (QMS) and certifications like ISO 9001. The goal is to enhance efficiency, reduce errors, and maintain consistent quality across operations.

What job categories do people searching Quality Assurance Operations Manager jobs in West Springfield, MA look for?

The top searched job categories for Quality Assurance Operations Manager jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Quality Assurance Operations Manager jobs?

Cities near West Springfield, MA with the most Quality Assurance Operations Manager job openings:

Quality Assurance Operations Manager jobs near you
Infographic showing various Quality Assurance Operations Manager job openings in West Springfield, MA as of June 2026, with employment types broken down into 56% Full Time, 38% Part Time, 4% Contract, and 2% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $117,658 per year, or $56.6 per hour.

Manager, Food Safety & Quality Assurance

Home Market Foods

South Windsor, CT • On-site

$115K - $145K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Pay Range: $115,000/yr. - $145,000/yr. based on experience and qualifications
The Manager, Food Safety & Quality Assurance (FSQA) Serves as the on-site food safety authority and a key member of the plant leadership team. This role is responsible for the development, implementation, validation, and continuous improvement of all food safety and quality systems to ensure the production of safe, wholesome, and high-quality products in full compliance with USDA, SQF, customer, and company standards.
The Manager FSQA provides both technical expertise and operational leadership-driving regulatory compliance, preventing product and process failures, strengthening food safety culture, and supporting plant performance and profitability.
KEY RESPONSIBILITIES
Food Safety & Quality Systems Management
  • Develop, implement, validate, document, and maintain plant Food Safety and Quality Systems including:
  • HACCP, SSOP, SQF, GMPs, Allergen Control, Environmental Monitoring, Foreign Material Control, Food Defense and Food Fraud programs
  • Ensure disciplined compliance with product formulations, specifications, regulatory requirements, and customer standards.
  • Serve as site lead for USDA inspections, SQF audits, third-party audits, and customer audits.
  • Maintain scientifically defensible regulatory decisions that protect food safety without compromising operational integrity.
  • Establish and maintain professional working relationships with USDA and regulatory authorities.
  • Ensure the facility maintains complete and accurate "regulatory evidence" demonstrating compliance and product safety.

Sanitation & Microbiological Oversight
  • Design, oversee, and continuously improve the plant sanitation program.
  • Ensure effective operational and pre-operational sanitation verification.
  • Develop and implement microbiological sampling programs (environmental and product).
  • Possess hands-on knowledge of microbiological testing of meat and poultry products.
  • Investigate and respond to negative microbiological and shelf-life results with timely corrective and preventive actions.
  • Audit equipment cleanliness and sanitation effectiveness prior to production start-up.

Technical Leadership & Continuous Improvement
  • Serve as the plant's FSQA technical expert and strategic partner to Operations.
  • Proactively prevent HACCP, SSOP, and process or product failures through disciplined process control and verification.
  • Rapidly investigate product or process deviations, determine root cause, and implement corrective actions while minimizing product exposure and downtime.
  • Implement and enhance Statistical Process Control (SPC) and quality monitoring systems.
  • Develop organizational awareness of Cost of Quality and drive quality-related performance improvements.
  • Partner with R&D on shelf-life validation and new product introductions.
  • Support equipment selection and process improvements to ensure food safety and quality standards are met.

Cross-Functional Collaboration
  • Partner with Plant Leadership to balance food safety excellence with operational performance.
  • Collaborate with Corporate FSQA to ensure alignment with company-wide policies and initiatives.
  • Work closely with Sanitation, Operations, Procurement, and Vendor Assurance to ensure raw material and finished product compliance.
  • Lead customer complaint investigations and corrective actions.

Leadership & Team Development
  • Lead and manage all FSQA functions at the facility.
  • Supervise, coach, and develop FSQA personnel to build a high-performing team.
  • Conduct performance reviews, workforce planning, and succession development.
  • Promote and strengthen food safety culture throughout the organization.
  • Organize and deliver training in GMPs, HACCP, SQF, regulatory compliance, Food Defense, and Food Fraud.
  • Ensure proper documentation and verification of all training activities.

QUALIFICATIONS
Education & Experience
  • Bachelor's Degree in Food Science, Biology, Chemistry, or related field required.
  • Minimum 6+ years of supervisory experience required.
  • 7+ years leadership experience in the food industry (meat industry strongly preferred).
  • Comprehensive knowledge of USDA, FSIS, FDA, HACCP, and SSOP requirements.
  • Hands-on experience conducting microbiological testing of meat and poultry products required.
  • In-depth understanding of microbiological testing and limited chemistry testing.
  • Working knowledge of Quality Management Systems (QMS) and Total Quality Management (TQM) is preferred.

Certifications (Required)
  • HACCP Certified
  • SQF Practitioner Certification

PHYSICAL REQUIREMENTS AND ENVIRONMENT:
  • Comfortable walking, climbing stairs, and sitting/standing for long periods.
  • Able to work in a fast-paced environment, learn new tasks, and meet productivity quotas.
  • There is a possibility of travel which will be less than 5%.
  • Exposure to 85-decibel sounds on the plant floor (PPE provided).

Exciting Benefits Await You!
  • Enjoy top-tier Medical, Dental, Vision coverage.
  • Pamper your furry friends with Pet Insurance.
  • Stay fit with our Wellness Plan and Gym Reimbursement.
  • Boost your skills with Employee Tuition Reimbursement.
  • Unlock endless opportunities with College Scholarship for dependents.
  • Reap the Rewards of Our Bonus Program Available to Our Salary and Hourly Employees.
  • Receive a Generous 401k Company Match.
  • Take advantage of Competitive Paid Time Off.
  • Elevate Your Safety Net with Company-Sponsored Life Insurance Coverage.
  • Receive Relocation Assistance for a Smooth Transition.
  • Earn Rewards through our Employee Bonus Referral Program.
  • Elevate Your Workplace Experience with Community Impact Opportunities.
  • Celebrate Together with Team Events and Seasonal Workplace Gatherings.

Opportunity Calls! Unsure if you meet all requirements? Don't hesitate, apply!
Our recruitment process is prompt and transparent. Your resume will receive swift attention from our talent professionals. If chosen, you'll undergo a recruiter phone screen, followed by interviews with key team members. We value your potential.
At Home Market Foods, we champion equal opportunities for all, prohibiting discrimination based on race, religion, gender, and more. Our commitment extends across all aspects of employment, ensuring a fair and inclusive workplace.
At this time, Home Market Foods will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN

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