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Quality Assurance Operational Excellence Manager Jobs

The Manager, Quality Assurance collaborates closely with Operations to provide Quality Assurance (QA) support, ensuring that the organization maintains high standards of compliance and fosters a ...

... excellence throughout the franchise network. Operating across multiple prepared food business ... Cross-functional collaboration with Corporate QA, Operations, Compliance, Legal, R&D, and Executive ...

... excellence throughout the franchise network. Operating across multiple prepared food business ... Cross-functional collaboration with Corporate QA, Operations, Compliance, Legal, R&D, and Executive ...

Operational Excellence Engineer

Monroe, OH · On-site

$66K - $89K/yr

This position reports to the Operational Excellence Manager. Core Responsibilities: * Lead and ... Promote a culture of safety, quality, delivery and continuous improvement. * Monitor and report on ...

Quality Assurance Manager

Rome, NY · On-site

$144K - $160K/yr

... operational excellence Duties and Responsibilities: Key Responsibilities for the Quality Assurance ... Ensure proper management of ISO 9001 and internal audit systems, certification, and supplier ...

Partner cross-functionally with Operations, Engineering, Operational Excellence and Human Resources ... Quality Assurance Manager Qualifications: * Bachelor's degree or equivalent experience. * 5+ years ...

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Quality Assurance Operational Excellence Manager information

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$38K

$118.1K

$179K

How much do quality assurance operational excellence manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for quality assurance operational excellence manager in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

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Regional Quality Assurance Manager

North Myrtle Beach, SC • On-site

Capital Vacations
Traveler Accommodation • 51 - 200 employees

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago


Key responsibilities

  • Oversee Quality Assurance operations across multiple resort and sales locations, including conducting site visits, audits, and performance reviews.

  • Ensure compliance with company policies, regulatory standards, and ethical sales practices, and investigate escalated client disputes and misrepresentation concerns.

  • Collaborate with Regional Sales and Marketing Leaders to monitor performance metrics, maintain acceptable cancellation rates, and provide strategic recommendations to improve sales quality and customer satisfaction.


Capital Vacations rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz


Job description

Join Our Growing Team!
Capital Vacations continues to expand across key markets, and we are seeking a dynamic Regional Quality Assurance Manager to support our growing portfolio. As one of the fastest-growing companies in the hospitality and vacation ownership industry, we are committed to delivering exceptional service, operational excellence, and compliance integrity across all locations.
Company Overview
At Capital Vacations, our mission is simple: to provide quality vacations to our members and guests. With access to 90+ internal club destinations and thousands of external travel options, we hold ourselves to the highest standards in service, compliance, and customer experience.
We foster a collaborative and performance-driven culture that empowers leaders to innovate, elevate teams, and drive measurable results. If you are passionate about operational excellence and leading high-performing teams, this is your opportunity to make a regional impact.
Position Overview: Regional Quality Assurance Manager
The Regional QA Manager is responsible for overseeing Quality Assurance operations across multiple resort and sales locations within an assigned region. This leadership role ensures compliance with company policies, regulatory standards, and ethical sales practices while maintaining exceptional owner satisfaction and protecting the integrity of Capital Vacations ownership.
This position partners closely with Regional Sales and Marketing Leadership to drive accountability, minimize cancellations, mitigate risk, and elevate overall performance standards.
Key Responsibilities
Regional Oversight & Leadership
  • Provide strategic direction and oversight to on-site QA Managers and QA teams across multiple locations.
  • Train, mentor, and develop QA leadership to ensure consistent performance and compliance standards.
  • Conduct regular site visits, audits, and performance reviews.
  • Establish accountability measures and corrective action plans where needed.
Compliance & Risk Management
  • Ensure adherence to all company policies, state regulations, and timeshare closing procedures.
  • Protect the organization from misrepresentation and compliance violations.
  • Investigate escalated client disputes and misrepresentation concerns.
  • Partner with Legal and Executive Leadership when necessary.
Sales & Operational Alignment
  • Collaborate with Regional Sales and Marketing Leaders to maintain acceptable cancellation rates and achieve company targets.
  • Monitor performance metrics including net cancellation rate, closing percentages, and rescission trends.
  • Provide strategic recommendations to improve sales quality and customer satisfaction.
Contract & Administrative Oversight
  • Ensure contract accuracy, funding readiness, and compliance documentation across all regional sites.
  • Oversee equity reports, credit applications, and contract processing standards.
  • Maintain reporting accuracy and distribute regional performance reports to executive leadership.
Customer Experience Excellence
  • Ensure QA teams deliver exceptional service during closings.
  • Promote owner confidence before, during, and after the rescission period.
  • Implement best practices to enhance the owner onboarding experience.
Performance & Budget Management
  • Partner with site leadership to maintain operational budgets within acceptable standards.
  • Identify trends and implement proactive solutions to reduce financial exposure.

Why Choose Capital Vacations?
  • Competitive Compensation Package with performance-based incentives
  • Leadership Growth & Career Advancement Opportunities
  • Comprehensive Benefits including medical, dental, vision, company-paid life insurance, and 401(k)
  • Travel Opportunities within assigned region
  • Supportive, high-performance culture focused on results and integrity
Who We're Looking For
We are seeking a strong, strategic leader who:
  • Has a deep understanding of Timeshare QA, compliance, and closing processes
  • Demonstrates strong regional leadership and team development skills
  • Thrives in a fast-paced, multi-site operational environment
  • Has exceptional analytical, problem-solving, and conflict resolution abilities
  • Communicates effectively across all levels of leadership
  • Is highly organized, detail-oriented, and results-driven
Qualifications
Education & Experience
  • 5+ years of experience in the Timeshare industry required
  • 3+ years in a QA leadership or multi-site management role preferred
  • Proven track record of reducing cancellations and improving compliance standards
Skills & Knowledge
  • Strong understanding of state and federal timeshare regulations
  • Advanced knowledge of contracts, funding processes, and sales compliance
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to analyze performance data and identify actionable insights
  • Willingness to travel regularly within assigned region
  • Flexibility to work weekends and be available as needed

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