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Quality Assurance Call Center Representative information

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How much do quality assurance call center representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for quality assurance call center representative in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What does a quality assurance call center representative do?

A Quality Assurance Call Center Representative is responsible for monitoring and evaluating customer service calls to ensure agents are following company policies and providing excellent customer service. They listen to recorded or live calls, assess performance based on established criteria, and provide feedback to help agents improve. Their work helps maintain high service standards, ensures compliance with regulations, and identifies training needs within the call center.

What are the key skills and qualifications needed to thrive as a quality assurance call center representative?

To thrive as a Quality Assurance Call Center Representative, you need strong analytical skills, attention to detail, and a background in customer service or call center operations, often supported by relevant training or experience. Familiarity with call monitoring software, CRM systems, and quality evaluation tools is commonly required. Excellent communication, objectivity, and the ability to give constructive feedback are crucial soft skills in this role. These abilities help ensure high service standards, continuous improvement, and a positive customer experience within the call center environment.

How does a quality assurance call center representative typically collaborate with team members to improve customer service standards?

Quality Assurance Call Center Representatives regularly work alongside call center agents, trainers, and supervisors to monitor and evaluate customer interactions. They provide constructive feedback based on call reviews, highlight trends or recurring issues, and may help design or refine training materials. Through calibration sessions and team meetings, QA representatives ensure consistent standards are applied across the team, fostering a culture of continuous improvement and supporting agents in delivering excellent customer service.

What is the difference between Quality Assurance Call Center Representative vs Customer Service Representative?

AspectQuality Assurance Call Center RepresentativeCustomer Service Representative
Primary RoleMonitor and evaluate call quality, ensure compliance, improve service standardsAssist customers, resolve issues, provide product or service information
Required SkillsCommunication, attention to detail, knowledge of quality standardsCommunication, problem-solving, customer interaction skills
Work EnvironmentCall centers, quality assurance teamsCall centers, customer support departments
Common CertificationsQuality assurance, call center trainingCustomer service certifications, product knowledge

While both roles operate within call centers, the Quality Assurance Call Center Representative focuses on monitoring and improving call quality, whereas the Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Quality Assurance Call Center Representative jobs?

Cities with the most Quality Assurance Call Center Representative job openings:

What states have the most Quality Assurance Call Center Representative jobs?

States with the most job openings for Quality Assurance Call Center Representative jobs include:

What are popular job titles related to Quality Assurance Call Center Representative jobs?

For Quality Assurance Call Center Representative jobs, the most frequently searched job titles are:

Infographic showing various Quality Assurance Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,853 per year, or $23.5 per hour.

Call Center Representative

Cheyenne, WY • Remote

InfoCision - Work at Home
1 - 5K employees
Learn more about InfoCision - Work at Homeexternal

$9 - $13/hr (+ commission)

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Ready to Build a Career from Home?

Looking for a remote job that offers flexibility, weekly pay, and a supportive team? We're expanding and hiring enthusiastic Remote Call Center Representatives to assist customers for a variety of exciting client programs.

Every day is different. You'll answer inbound calls, make outbound calls, help solve customer concerns, and create positive experiences—all from the comfort of your home.

Why You'll Love Working with Us

  • Work 100% remotely
  • Paid training provided
  • Weekly pay
  • Access part of your earned wages before payday
  • Flexible scheduling with day, evening, and shifts available until 2:00 AM EST
  • Employee recognition and rewards
  • Opportunities for advancement as we continue to grow
  • Friendly, supportive leadership and coaching

What You'll Be Doing

  • Handle inbound and outbound customer calls.
  • Deliver friendly, professional customer service.
  • Follow client guidelines and call procedures.
  • Enter accurate information into company systems.
  • Resolve customer questions and concerns.
  • Meet quality and performance standards.

We're Looking for People Who

  • Enjoy talking with people and helping others.
  • Communicate clearly and professionally.
  • Are dependable and self-motivated.
  • Can work independently in a remote environment.
  • Can comfortably navigate a computer while speaking with customers.

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection. 
  • A quiet, distraction-free workspace

Whether you're an experienced call center professional or looking for your next work-from-home opportunity, we'd love to meet you.

Apply today and discover why our team enjoys the flexibility, support, and opportunities that come with working remotely.

Company Description

As a leading provider of call center solutions, InfoCision specializes in political, Christian and nonprofit fundraising, sales and customer care. We focus on quality assurance and regulatory compliance and pride ourselves on providing every client with the highest possible return on investment. Since 1982, we have provided the highest quality inbound and outbound tele services to some of the world's leading organizations.

What InfoCision employees say

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