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Quality Assurance Call Auditor Jobs (NOW HIRING)

Baptistfirst

The Quality Assurance (QA) Auditor is responsible for evaluating the accuracy, completeness, and compliance of Patient Access workflows to support highquality registration practices and reduce ...

Baptistfirst

Quality Assurance Auditor

Montgomery, AL · On-site

To learn more about Baptist Health, visit us at The Quality Assurance (QA) Auditor is responsible for evaluating the accuracy, completeness, and compliance of Patient Access workflows to support ...

NUESKES MEAT PRODUCTS INC

WI · On-site

Qa Auditor Full Time Technical Wittenberg, WI, US Job Title: Quality Assurance Auditor Market Title: Quality Assurance Status: Regular Full-Time FLSA: Non-Exempt JOB SUMMARY This role will ...

Apolis

Quality Assurance Coder/Auditor

Phoenix, AZ · On-site

$45/hr

Quality Assurance Coder/Auditor Location: Phoenix, AZ Duration: 06 Month+ Conract Pay Range: $45/Hour on w2 Summary We are seeking an experienced Quality Assurance Coder/Auditor with strong expertise ...

Independent Health

Quality Assurance Auditor

Buffalo, NY · On-site

$24 - $27/hr

Overview The Quality Assurance Auditor will perform monitoring, oversight, and quality assurance reviews/audits of all lines of business as defined by CMS, NYS DOH, NYS DFS and any/all policies and ...

Independent Health Association

$24 - $27/hr

Overview The Quality Assurance Auditor will perform monitoring, oversight, and quality assurance reviews/audits of all lines of business as defined by CMS, NYS DOH, NYS DFS and any/all policies and ...

HTI

Quality Assurance Auditor

Greenville, SC · On-site

$25/hr

HTI is hiring In-Process Quality Assurance Auditors for PAI in Greenville, SC. These are Direct Hire, Full-Time, 12-Hour Shifts positions with starting at $25, plus $1.25/hour shift differential for ...

EnCore

Quality Assurance Auditor

Huntington Beach, CA · On-site

$80K - $120K/yr

JOB SUMMARY The Quality Assurance Auditor is responsible for scheduling, conducting, and assessing the company's Quality Management System. This role covers business processes, including management ...

NUESKES MEAT PRODUCTS INC

Qa Auditor

Wittenberg, WI · On-site

Quality Assurance Auditor Market Title: Quality Assurance Location: Wittenberg WI Status: Regular Full-Time FLSA: Non-Exempt JOB SUMMARY: This role will proactively ensure that the Nueske Quality and ...

Leonardo S.p.A.

Auditor, Quality Assurance Job Title: Auditor, Quality Assurance Department: Quality Assurance Reports to: Manager, Quality Assurance Direct Reports: No Location(s): Philadelphia Summary: Perform ...

Actalent

QA Auditor

Syracuse, NY · On-site

Job Title: QA Auditor The Quality Assurance Auditor supports first shift operations from 9:00 a.m. to 7:30 p.m. by performing critical inspection and auditing activities that ensure products meet ...

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Quality Assurance Call Auditor information

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How much do quality assurance call auditor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for quality assurance call auditor in the United States is $31.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What does a quality assurance call auditor do?

A Quality Assurance Call Auditor is responsible for evaluating and monitoring customer service calls to ensure that company standards and regulatory requirements are being met. They listen to recorded or live calls, assess the performance of call center agents, and provide feedback for improvement. Their goal is to enhance customer satisfaction, identify training needs, and help maintain high-quality service. Additionally, they may assist in developing evaluation criteria and reporting on call quality trends.

What are the key skills and qualifications needed to thrive as a quality assurance call auditor?

To thrive as a Quality Assurance Call Auditor, you need strong analytical skills, attention to detail, and an understanding of customer service standards, often supported by experience in call center environments. Familiarity with call monitoring software, CRM systems, and quality assurance frameworks is typically required. Excellent communication, objectivity, and problem-solving abilities help auditors provide constructive feedback and maintain high service standards. These skills are crucial to ensure consistent customer interactions, improve agent performance, and enhance overall service quality.

How does a quality assurance call auditor typically interact with customer service teams to improve call quality?

A Quality Assurance Call Auditor regularly reviews recorded or live calls, then provides detailed feedback to customer service representatives and their supervisors. This collaboration often involves discussing specific call examples, highlighting best practices, and identifying areas for improvement. Auditors may also participate in calibration sessions with team leaders to ensure consistency in evaluation standards and help develop training materials based on common trends or issues discovered during audits. This close interaction supports continuous improvement in service delivery and helps foster a culture of quality across the team.

What is the difference between Quality Assurance Call Auditor vs Quality Control Specialist?

AspectQuality Assurance Call AuditorQuality Control Specialist
CertificationsTypically requires certifications in quality assurance or call center operationsMay require certifications in quality control or industry-specific standards
Work EnvironmentPrimarily in call centers or customer service departmentsManufacturing, production, or service environments
Primary FocusEvaluating call quality, compliance, and customer interactionsInspecting products or services for defects and adherence to standards
Common UsageUsed in call centers, customer service, and telecommunication industriesUsed across manufacturing, production, and service industries

While both roles focus on quality, the Quality Assurance Call Auditor specializes in evaluating customer calls and ensuring service standards, whereas the Quality Control Specialist concentrates on inspecting products or services for defects. Both roles require attention to detail and quality standards but serve different points in the service or production process.

What cities are hiring for Quality Assurance Call Auditor jobs?

Cities with the most Quality Assurance Call Auditor job openings:

What states have the most Quality Assurance Call Auditor jobs?

States with the most job openings for Quality Assurance Call Auditor jobs include:

What are popular job titles related to Quality Assurance Call Auditor jobs?

For Quality Assurance Call Auditor jobs, the most frequently searched job titles are:

Quality Assurance Call Auditor jobs near you
Infographic showing various Quality Assurance Call Auditor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $64,986 per year, or $31.2 per hour.

Quality Assurance (Call Center) - E Hartford, CT

East Hartford, CT • On-site

Hire Evolution Consulting
See more jobs at Hire Evolution Consultingexternal

$20 - $22.25/hr

Full-time

Posted 2 days ago

New

Job description

Job Summary

Quality Assurance (Call Center) - E Hartford, CT

Full-time, Contract

In-Office | E Hartford, CT, United States


The Opportunity

Reporting to the Quality Assurance Supervisor, the Quality Assurance Specialist is responsible for conducting quality reviews across various functional areas, identifying trends and issues, and supporting continuous improvement initiatives. The successful candidate will demonstrate strong attention to detail and contribute innovative strategies to improve quality, accuracy, and operational processes.


Responsibilities

  • Conduct call quality monitoring and score adherence to QA standards.

  • Provide actionable coaching to agents based on QA findings.

  • Analyze customer interactions to identify trends and root causes.

  • Document QA findings and maintain precise performance dashboards.

  • Ensure compliance with regulatory and company policies.

  • Track and report on key performance indicators (KPIs) for QA.

  • Collaborate with team to close gaps and improve process efficiency.

  • Participate in calibration sessions to align scoring across teams.

  • Assist in design and update of quality standards and playbooks.

  • Identify risks in call handling and propose mitigation strategies.

  • Support new hire onboarding with QA-focused training materials.


Experience/Qualifications

  • Minimum 2 years QA experience in call center or customer service.

  • Proficient in call quality scoring, calibration, and playbook design.

  • Strong coaching and feedback skills with actionable improvement plans.

  • Experience with KPI tracking, dashboards, and data visualization.

  • Ability to identify trends, root causes, and mitigation strategies.

  • Knowledge of regulatory/compliance standards relevant to call centers.

  • Strong documentation skills; maintain precise QA records and playbooks.

  • Collaborative mindset with cross-team calibration and process improvement.

  • Support onboarding with QA-focused training materials for new hires.

  • On-site presence in East Hartford, CT; ability to work in high-visibility, target-driven environment.

  • Must be able to undergo and pass a background check and drug screen.


What's in it for you? (Salary, Commissions & Benefits)

  • On-site position based in East Hartford, CT — work directly from our local office and collaborate face-to-face with the team

  • Competitive base salary as the core component of your compensation package