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Quality Associate Jobs in Ashburn, VA (NOW HIRING)

Management Solutions LLC

Quality Analyst

Washington, DC · On-site

$90K - $120K/yr

Quality Associate Job Title: Quality Analyst Salary: $90K-120K Location: Washington, DC - onsite Employment Type: Full Time Clearance Requirements: ActiveTS or Q level clearance is required Who We ...

Flux Resources

QC Associate

Ashburn, VA · On-site

$70 - $100/hr

QC Associate The purpose of Quality Control Associate is to update and coordinate the planning, implementation, and supervision of the quality control plan. This includes working with employees as ...

Flux

QC Associate

Ashburn, VA · On-site

QC Associate The purpose of Quality Control Associate is to update and coordinate the planning, implementation, and supervision of the quality control plan. This includes working with employees as ...

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All JobsQuality Associate JobsQuality Associate Jobs in Ashburn, VA

Quality Associate information

See Ashburn, VA salary details

$11

$27

$51

How much do quality associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for quality associate in Ashburn, VA is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $32.21 per hour, depending on experience, location, and employer.

What is a quality associate?

Quality Associates are professionals responsible for ensuring that products or services meet established quality standards before reaching customers. They assist in monitoring production processes, performing inspections, and documenting quality issues or defects. Quality Associates also help implement quality control procedures and work closely with other departments to resolve any quality-related problems. Their role is essential in maintaining compliance with regulatory requirements and ensuring customer satisfaction.

What does a quality associate do?

A quality associate works as part of a team, typically in the manufacturing industry, to inspect and audit a factory to ensure that production follows the necessary protocols and delivers the expected results. In this role, your responsibilities involve all aspects of quality control. You test procedures and make adjustments as required to meet goals and deadlines. As part of your duties, you log your findings and implement a plan for the smooth operation of the line for the long-term. Some people in this career specialize in a particular facet of the manufacturing process.

What are the key skills and qualifications needed to thrive as a quality associate, and why are they important?

To thrive as a Quality Associate, you need attention to detail, knowledge of quality control principles, and often a degree in science, engineering, or a related field. Familiarity with quality management systems (such as ISO 9001), statistical analysis tools, and documentation software is typically required. Strong analytical thinking, communication skills, and problem-solving abilities help you collaborate across teams and address process issues effectively. These skills and qualities ensure that products and processes consistently meet standards, minimizing errors and maintaining compliance.

What are some common challenges quality associates face when working on cross-functional teams?

Quality Associates often collaborate with departments like manufacturing, engineering, and regulatory affairs to ensure product quality standards are met. One common challenge is balancing differing priorities—while production teams may be focused on output and speed, Quality Associates must prioritize compliance and thorough documentation. Navigating these competing interests requires strong communication skills and a proactive approach to problem-solving. Building positive relationships across teams and fostering a culture of quality can help overcome these challenges and ensure successful outcomes.

What is the difference between Quality Associate vs Quality Technician?

AspectQuality AssociateQuality Technician
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like ASQ CQPAHigh school diploma; certifications like CQTA are common but not always required
Work EnvironmentOffice settings, manufacturing floors, labsManufacturing plants, labs, production lines
Employer & Industry UsageManufacturing, healthcare, aerospace, automotiveManufacturing, electronics, pharmaceuticals
Common Search & ComparisonOften compared for entry-level quality rolesSimilar roles but more technical focus

While both roles focus on quality assurance, a Quality Associate typically handles documentation, audits, and process improvements, often in office or administrative settings. A Quality Technician usually performs hands-on inspections, testing, and data collection directly on the production floor. Both roles are essential in maintaining product quality but differ in their daily tasks and work environments.

More about Quality Associate jobs

What are the most commonly searched types of Quality jobs in Ashburn, VA?

The most popular types of Quality jobs in Ashburn, VA are:

What cities near Ashburn, VA are hiring for Quality Associate jobs?

Cities near Ashburn, VA with the most Quality Associate job openings:

Quality Associate jobs near you
Infographic showing various Quality Associate job openings in Ashburn, VA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 74% Physical, 1% Hybrid, and 25% Remote job distribution, with an average salary of $57,285 per year, or $27.5 per hour.

Sr. Associate, Travel Call Center Quality Operations

Capital One

Mclean, VA

Full-time

Posted yesterday

New

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

89th of 175 rated banks

Job description

Sr. Associate, Travel Call Center Quality Operations

Capital One Travel is seeking a Quality Operations lead to manage service standards and drive performance excellence within our Travel call center network. In this role, you will be responsible for transforming quality assurance from a retrospective measurement function into a proactive driver of agent proficiency and service quality. You will own the integrity of our QA rubric, facilitate global calibrations, and leverage data-driven insights to close the feedback loop between Quality, Operations, and Training, ensuring consistent, elevated servicing as we scale. You will lead the innovation of our quality program by sourcing best-in-class tools and driving team adoption.

Key Responsibilities

  • Quality Program Management: Manage the travel servicing quality program, collaborating closely with BPO partners and internal teams to drive performance and consistency.

  • BPO Partner Oversight: Serve as the primary Quality liaison for BPO partners. Provide clear operational direction to local quality teams, managing performance metrics and tracking key KPIs to ensure quality and efficiency.

  • Quality Scoring Integrity: Facilitate global calibration sessions to ensure consistent interpretation of the QA rubric across all BPO servicing partners and sites.

  • Quality Monitoring: Conduct quality audits to ensure consistent alignment with QA standards and drive ongoing performance improvements.

  • Coaching & Development: Oversee the end-to-end feedback loop by ensuring all quality-identified gaps trigger timely agent coaching; monitor coaching completion, track performance trends, and partner with site leadership to drive remediation through targeted action plans.

  • Operational Enablement: Establish and manage a continuous improvement feedback loop that translates quality data into training opportunities and operational workflow changes, reducing customer effort and friction.

  • Champion Technology with QA: Drive the adoption of AI-assisted operational tooling to transform quality assurance from manual, retrospective sampling into proactive, automated insight generation.

  • Special Projects: Participate in special projects that support Capital One Travel servicing operations.

Basic Qualifications

  • High School Diploma, GED, equivalent certification

  • At least 2 years of experience in call center operations

  • At least 2 years of experience working in quality assurance operations with a call center

  • At least 2 years of experience using Microsoft Office or Google Suite

Preferred Qualifications

  • Bachelor's Degree

  • 3+ years of experience in customer service and call center operations.

  • 3+ years of experience working in quality assurance operations with a call center

  • 3+ years of experience using Microsoft Office or Google Suite

  • Experience working with BPO (Business Process Outsourcing) firms and scaling the operations of agents

  • Experience working in Travel servicing

  • A strong quantitative orientation with the critical thinking skills needed to identify business challenges and provide grounded, data-driven recommendations

  • Strong organizational skills with the ability to manage multiple operational streams simultaneously

  • Direct experiencing rolling out AI-assisted operational tooling, and operational process improvement

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $80,800 - $92,200 for Sr. Process Manager


McLean, VA: $88,800 - $101,300 for Sr. Process Manager


New York, NY: $96,900 - $110,600 for Sr. Process Manager


Richmond, VA: $80,800 - $92,200 for Sr. Process Manager








Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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