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Pavago

QA & Training Supervisor

QA & Training Supervisor (Bilingual - English/Spanish) Position Type: Full-Time, Remote Working Hours: CST Hours About the Role We're hiring a QA & Training Supervisor for one of our clients to lead ...

Gilead

QA Training Specialist

Foster City, CA

Demonstrates understanding of training, instructional design, communication, and/or education. * Demonstrates understanding of pharmaceutical manufacturing and quality assurance. * Demonstrates ...

Herzog

QA Training Specialist

Oakland, CA · On-site

$48.07 - $57.69/hr

Overview TransitAmerica Services, Inc. is currently seeking a QA Training Specialist in Oakland, CA to join our team. The pay range for this position is $48.07 - $57.69 per hour. Duties and ...

Herzog

QA Training Specialist

Oakland, CA · On-site

$48.07 - $57.69/hr

Overview TransitAmerica Services, Inc. is currently seeking a QA Training Specialist in Oakland, CA to join our team. The pay range for this position is $48.07 - $57.69 per hour. Duties and ...

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How much do qa training near me jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for qa training near me in the United States is $46.70, according to ZipRecruiter salary data. Most workers in this role earn between $29.81 and $62.02 per hour, depending on experience, location, and employer.

What is QA training and why is it important?

QA (Quality Assurance) training provides individuals with the skills and knowledge needed to ensure that software or products meet specific quality standards before they are released. It covers topics such as software testing methodologies, automation tools, and best practices for identifying and resolving defects. QA training is important because it helps prevent costly errors, improves customer satisfaction, and ensures that products are reliable and safe for users.

What can I expect from a QA training course in terms of hands-on experience and collaboration with peers?

In most QA training programs, you'll participate in a mix of theoretical lessons and practical exercises that simulate real-world testing scenarios. Expect to work on live projects or case studies, often collaborating with fellow trainees to review requirements, write test cases, and execute tests. This structure helps you develop teamwork and communication skills, which are vital for QA roles where you'll often coordinate with developers and project managers. Additionally, many programs offer opportunities to practice using industry-standard tools, preparing you for the collaborative and tool-driven nature of professional QA environments.

What is the difference between Qa Training Near Me vs Software Tester?

AspectQa Training Near MeSoftware Tester
CredentialsQA certifications, training programsQA certifications, testing tools knowledge
Work EnvironmentTraining centers, online coursesSoftware companies, IT departments
Industry UsageJob preparation, skill developmentPerforming testing, bug tracking
Search IntentFinding local QA training optionsLearning about testing roles or jobs

Qa Training Near Me focuses on providing local training resources and courses to develop QA skills, while Software Tester refers to the actual job role involving testing software applications. Both are closely related, with training serving as preparation for a testing career.

What are the key skills and qualifications needed to thrive as a QA (Quality Assurance) Specialist, and why are they important?

To thrive as a QA Specialist, you need a strong understanding of software development lifecycles, test case design, and defect tracking, often supported by a relevant degree or QA certification. Familiarity with tools like Selenium, JIRA, and test automation frameworks is typically required. Attention to detail, problem-solving skills, and effective communication set exceptional QA professionals apart. These abilities ensure software quality, minimize bugs, and facilitate smooth collaboration between development and testing teams.
More about Qa Training Near Me jobs
What job categories do people searching Qa Training Near Me jobs look for? The top searched job categories for Qa Training Near Me jobs are:
Qa Training Near Me jobs near you
Infographic showing various Qa Training Near Me job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 67% Full Time, 24% Part Time, and 7% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $97,144 per year, or $46.7 per hour.

QA & Training Supervisor

Pavago

Remote

Full-time

Posted 19 days ago

Job description

QA & Training Supervisor (Bilingual - English/Spanish)
Position Type: Full-Time, Remote
Working Hours: CST Hours
About the Role
We're hiring a QA & Training Supervisor for one of our clients to lead quality, coaching, and performance development across their Patient Concierge team.
This role is ideal for someone who:
  • Thrives in high-volume customer service environments
  • Loves coaching and developing people
  • Has a strong ear for communication quality
  • Can identify performance gaps and drive measurable improvement

This is not a passive QA monitoring role.
You'll directly impact:
  • Agent performance
  • Service quality
  • Onboarding success
  • Team consistency
  • Customer experience

If you enjoy building high-performing support teams and helping agents improve every day, this role is a strong fit.
What You'll Own
Quality Assurance & Performance Monitoring
  • Review and evaluate agent calls and customer interactions
  • Ensure alignment with:
    • Service standards
    • Communication expectations
    • Quality benchmarks
  • Maintain consistent QA scoring and evaluation processes
  • Identify trends, coaching opportunities, and recurring issues
Coaching & Team Development
  • Conduct structured coaching sessions with agents
  • Deliver actionable, performance-focused feedback
  • Help agents improve:
    • Communication
    • Confidence
    • Professionalism
    • Consistency
  • Drive measurable behavior and performance improvements
Training & Onboarding
  • Own onboarding and training programs for new hires
  • Create and improve:
    • SOPs
    • Training materials
    • QA documentation
    • Learning paths
  • Ensure agents ramp quickly and perform confidently from day one
Reporting & Performance Insights
  • Prepare:
    • QA reports
    • Coaching summaries
    • Trend analysis
    • Performance dashboards
  • Track training effectiveness and agent improvement over time
  • Provide leadership visibility into team quality metrics
Operational Ownership
  • Manage QA review cycles independently
  • Maintain organized training schedules and documentation
  • Ensure consistency across quality and coaching processes
Requirements
Must-Have Experience & Skills
  • Experience in:
    • Quality Assurance
    • Coaching
    • Training
    • Call Center Operations
    • Customer Service Leadership
  • Proven experience in high-volume support environments
  • Fully bilingual:
    • English
    • Spanish
  • Strong communication and feedback delivery skills
  • Ability to coach performance professionally and confidently
  • Strong organizational and documentation skills
Ideal Candidate
  • Detail-oriented with a strong focus on communication quality
  • Comfortable holding agents accountable while supporting growth
  • Self-managed and proactive
  • Calm under pressure during coaching or escalation conversations
  • Passionate about building a quality-driven culture
Nice to Have
  • Supervisory or team lead experience
  • Experience in:
    • Healthcare
    • Patient services
    • Appointment scheduling
    • Concierge environments
  • Familiarity with:
    • QA scorecards
    • Call scoring frameworks
    • CRM platforms
    • Customer service KPIs
What a Typical Day Looks Like
  • Review calls and evaluate agent performance
  • Conduct coaching and feedback sessions
  • Monitor QA trends and identify recurring gaps
  • Improve onboarding and training materials
  • Track agent progress and training outcomes
  • Collaborate with operations leadership on quality improvements

In short: You ensure the team delivers consistent, high-quality customer experiences while continuously improving performance.
Key Metrics for Success (KPIs)
  • Improved QA scores and service consistency
  • Faster onboarding and ramp-up for new hires
  • Coaching that creates measurable performance improvement
  • Strong reporting visibility into team quality trends
  • High-performing, quality-focused customer support culture
Why This Role Stands Out
  • Direct impact on team performance and customer experience
  • Leadership-focused role with strong ownership
  • Opportunity to shape training systems and QA processes
  • Fully remote flexibility
  • Fast-paced environment with visible operational impact
Interview Process
Step 1: Initial Screening
  • Communication skills
  • QA/training background
  • English and Spanish proficiency
Step 2: Client Interview
  • Coaching approach
  • QA methodology
  • Real-world performance scenarios
Step 3: Final Interview
  • Leadership style
  • Role ownership
  • Team alignment
Apply Now
If you:
  • Love coaching and developing people
  • Have strong QA or training experience
  • Thrive in fast-paced customer service environments
  • Want ownership and impact in a leadership role

This opportunity is built for you.

Apply