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Publix Customer Service Staff Jobs in Decatur, GA

DSV A/S

Customer Service Supervior

Lithia Springs, GA · On-site

$70K - $80K/yr

Customer Service Supervisor Time Type: Full Time Position Description Summary: Responsible for ... Suggest changes in staffing based on day of week, industry trends, other anticipated events, and ...

Openwork

Customer Service Supervisor

Kennesaw, GA

$25/hr

In a Customer Service Supervisor job you'll be responsible for: * Empowering and supporting team ... About Openwork: Openwork is a talent-first staffing company on a mission to bring ease and ...

Da MaddHouze

Customer Service Representative

Cumberland, GA

$15.25 - $20.75/hr

A customer service representative/CSR, will act as a liaison, provide product/services information ... Additional Information Job Benefits to Staffs: * salary. * Vacation days. * Sick, personal, and ...

Project Redirect

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Customer Service Representative Continuum Fiscal Services Location: Atlanta, Georgia Position Type ... staff. About Continuum Fiscal Services Continuum Fiscal Services provides fiscal management ...

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All JobsPublix Customer Service Staff JobsPublix Customer Service Staff Jobs in Decatur, GA

Publix Customer Service Staff information

See Decatur, GA salary details

$10

$30

$89

How much do publix customer service staff jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for publix customer service staff in Decatur, GA is $30.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $30.29 per hour, depending on experience, location, and employer.

What is a Publix customer service staff?

Publix Customer Service Staff are employees who assist customers with their shopping experience at Publix supermarkets. Their responsibilities include answering questions, helping locate products, handling returns and exchanges, and ensuring overall customer satisfaction. They may also assist with bagging groceries, managing customer complaints, and providing information about store promotions or policies. Excellent communication and problem-solving skills are essential for this role, as staff members are often the first point of contact for customers in the store.

What are the key skills and qualifications needed to thrive as a Publix customer service staff member?

To thrive as a Publix Customer Service Staff member, you need strong interpersonal skills, basic math capabilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and store inventory tools is typically required. Exceptional communication, patience, and problem-solving abilities help team members provide outstanding customer experiences. These skills are crucial for ensuring customer satisfaction, resolving issues efficiently, and supporting a positive store environment.

What are some common challenges faced by Publix customer service staff, and how are they typically addressed?

Publix Customer Service Staff often encounter challenges such as handling high customer traffic during peak hours, addressing a wide range of customer concerns, and maintaining a positive attitude in fast-paced situations. These challenges are typically managed through thorough training, strong teamwork, and clear communication with supervisors and colleagues. Publix emphasizes a supportive work environment, where staff can rely on team leads for guidance and collaborate with other departments to resolve customer issues efficiently.

What is the difference between Publix Customer Service Staff vs Publix Cashier?

AspectPublix Customer Service StaffPublix Cashier
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; basic math skills
Work EnvironmentCustomer service counters, store aisles, and checkout areasCheckout lanes, cashier stations, and customer service desks
Employer & Industry UsageCommonly employed in grocery stores like Publix for customer interactionPrimarily employed at checkout counters in grocery stores

Publix Customer Service Staff and Cashiers both work in grocery store environments, often overlapping in customer interaction. Customer Service Staff typically handle a broader range of customer inquiries and assistance, while Cashiers focus mainly on checkout transactions. Both roles require similar credentials but differ in daily responsibilities.

What are popular job titles related to Publix Customer Service Staff jobs in Decatur, GA?

For Publix Customer Service Staff jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Publix Customer Service Staff jobs in Decatur, GA look for?

The top searched job categories for Publix Customer Service Staff jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Publix Customer Service Staff jobs?

Cities near Decatur, GA with the most Publix Customer Service Staff job openings:

Publix Customer Service Staff jobs near you
Infographic showing various Publix Customer Service Staff job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $63,840 per year, or $30.7 per hour.

Customer Service Representative

SBM Management Services LP

Atlanta, GA • On-site

$14 - $15/hr

Full-time

Re-posted 13 days ago

SBM Management Services rating

5.6

Company rating: 5.6 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

203rd of 256 rated facilities management

Job description

Title:
Customer Service Representative
Job Description:
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
  • Perform janitorial duties
  • Perform all duties listed on the daily schedule
  • Operate motorized cleaning equipment
  • Maintain daily upkeep of assigned area
  • Report incidents and hazardous conditions to supervisor
  • Comply with safety rules, policies, and procedures
  • Perform work assignments in a team with other employees
  • Perform repetitive tasks
  • Maintain clean work area
  • Follow all protocols, company procedures, policies, and rules
  • Take direction and respond to supervision
  • Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
  • Fill in during staff shortage
  • Support shift lead in completing punch-list items
  • Use proper personal protective equipment
  • Present a professional appearance and conduct
  • Understand customer service and satisfaction
  • Understand reporting systems, and of the environment

Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
Certificates, Licenses, Registrations: May be required to have a valid driver's license. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, and Abilities:
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.
  • Physical Demands & Work Environment
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Shifts and Compensation
Monday-Friday 7:00 AM - 3:30 PM
$14.00-$15.00 per hour
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers - SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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