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Public Storage Customer Service Representative information

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How much do public storage customer service representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for public storage customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Public Storage Customer Service Representative do?

A Public Storage Customer Service Representative assists customers with renting storage units, answers questions about unit availability and pricing, processes payments, and provides information on company policies. They are responsible for maintaining a clean and secure facility, resolving customer concerns, and ensuring a positive customer experience. Additionally, they may handle administrative tasks such as managing rental agreements and keeping records up to date.

What does a typical day look like for a Public Storage Customer Service Representative?

A typical day for a Public Storage Customer Service Representative involves assisting customers with inquiries about storage units, helping them select the right unit size, processing rental agreements, and handling payments. You’ll also be responsible for maintaining the cleanliness and security of the facility, conducting regular property checks, and managing inventory of packing supplies. The role often requires working independently or as part of a small team, and you’ll interact with a diverse range of customers. Flexibility and strong communication skills are key, as you may need to resolve customer concerns and work some weekends or holidays.

What are the key skills and qualifications needed to thrive as a Public Storage Customer Service Representative, and why are they important?

To thrive as a Public Storage Customer Service Representative, you need strong customer service skills, attention to detail, and basic sales or administrative experience, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and inventory management tools is typically required. Excellent communication, problem-solving abilities, and a positive attitude are standout soft skills in this role. These skills ensure efficient operations, customer satisfaction, and the effective promotion of services in a retail storage environment.

What is the difference between Public Storage Customer Service Representative vs Public Storage Leasing Associate?

AspectPublic Storage Customer Service RepresentativePublic Storage Leasing Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales and customer service skills
Work EnvironmentIndoor customer service counters, office settingsIndoor and outdoor storage facility environments, showing units
Employer & Industry UsageCommonly used in self-storage industry for front-line customer supportUsed in self-storage industry for leasing and sales activities

Both roles involve customer interaction within the self-storage industry. The Customer Service Representative focuses on assisting customers, handling inquiries, and providing support, while the Leasing Associate emphasizes leasing units, sales, and promoting storage solutions. While their responsibilities differ slightly, both positions require strong customer service skills and are essential for the operation of storage facilities.

What are popular job titles related to Public Storage Customer Service Representative jobs?

For Public Storage Customer Service Representative jobs, the most frequently searched job titles are:

Public Storage Customer Service Representative jobs near you

Customer Service - Self Storage Manager

Surprise, AZ

Public Storage
Warehousing and Storage • 5 - 10K employees
Learn more about Public Storageexternal

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Public Storage rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

Job description

Company Description

Public Storage is the self-storage industry leader and we are Hiring Now!

Earn $17.00 Per Hour

Our Benefits

Total Rewards package available to our team:

  • We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
  • Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
    • Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
    • Company paid life, accidental death insurance, and exclusive vendor discounts
  • Mileage reimbursement is provided when traveling between properties or other work-related tasks
  • Our Property Managers have the opportunity to earn performance-based bonuses!
Job Description
  • Our Property Managers get to work independently at multiple locations; spending time both inside and outside
  • We assess customer storage needs and make suggestions, including selling packing and moving supplies
  • Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
  • Auditing cash drawers and making bank deposits are part of the daily business
  • We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

  • Ability to transport lift/move items weighing up to 35 pounds
  • Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
  • Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Qualifications

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)


Additional Information

More about Us!
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!

Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.

What Public Storage employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Public Storage

Sourced by ZipRecruiter

Public Storage is a leading self-storage real estate investment trust (REIT) in the United States. With thousands of storage facilities across the country, Public Storage offers convenient and secure storage solutions for individuals and businesses. Public Storage facilities provide a range of storage unit sizes to accommodate various needs, from personal belongings to commercial inventory. Public Storage well-maintained and clean facilities are equipped with advanced security systems, including electronic gate access, surveillance cameras, and on-site management, ensuring the safety and protection of stored items.

Industry

Warehousing and storage

Company size

5,001 - 10,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1972

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