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Public Storage Customer Service Representative Jobs

U-Haul

Storage Customer Service Representative

Dennis, MA · On-site

$16 - $18/hr

As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service...ensuring that customers get all the help they need on ...

U-Haul

Storage Customer Service Representative

Gilford, NH

$16.50 - $22.50/hr

As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service...ensuring that customers get all the help they need on ...

U-Haul

Storage Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service...ensuring that customers get all the help they need on ...

U-Haul

Storage Customer Service Representative

Hidalgo, TX · On-site

$13 - $17.75/hr

As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service...ensuring that customers get all the help they need on ...

U-Haul

Storage Customer Service Representative

Tallahassee, FL · On-site

$15.25 - $20.75/hr

As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service...ensuring that customers get all the help they need on ...

U-Haul

Storage Customer Service Representative

Loveland, CO · On-site

$15.16 - $17.25/hr

As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service...ensuring that customers get all the help they need on ...

U-Haul

Storage Customer Service Representative

Tallahassee, FL · On-site

$13.75 - $18.75/hr

As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service...ensuring that customers get all the help they need on ...

U-Haul

Storage Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service...ensuring that customers get all the help they need on ...

U-Haul

Storage Customer Service Representative

Las Vegas, NV · On-site

$15.25 - $20.75/hr

As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service...ensuring that customers get all the help they need on ...

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How much do public storage customer service representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for public storage customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Public Storage Customer Service Representative, and why are they important?

To thrive as a Public Storage Customer Service Representative, you need strong customer service skills, attention to detail, and basic sales or administrative experience, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and inventory management tools is typically required. Excellent communication, problem-solving abilities, and a positive attitude are standout soft skills in this role. These skills ensure efficient operations, customer satisfaction, and the effective promotion of services in a retail storage environment.

What does a typical day look like for a Public Storage Customer Service Representative?

A typical day for a Public Storage Customer Service Representative involves assisting customers with inquiries about storage units, helping them select the right unit size, processing rental agreements, and handling payments. You’ll also be responsible for maintaining the cleanliness and security of the facility, conducting regular property checks, and managing inventory of packing supplies. The role often requires working independently or as part of a small team, and you’ll interact with a diverse range of customers. Flexibility and strong communication skills are key, as you may need to resolve customer concerns and work some weekends or holidays.

What does a Public Storage Customer Service Representative do?

A Public Storage Customer Service Representative assists customers with renting storage units, answers questions about unit availability and pricing, processes payments, and provides information on company policies. They are responsible for maintaining a clean and secure facility, resolving customer concerns, and ensuring a positive customer experience. Additionally, they may handle administrative tasks such as managing rental agreements and keeping records up to date.

What is the difference between Public Storage Customer Service Representative vs Public Storage Leasing Associate?

AspectPublic Storage Customer Service RepresentativePublic Storage Leasing Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales and customer service skills
Work EnvironmentIndoor customer service counters, office settingsIndoor and outdoor storage facility environments, showing units
Employer & Industry UsageCommonly used in self-storage industry for front-line customer supportUsed in self-storage industry for leasing and sales activities

Both roles involve customer interaction within the self-storage industry. The Customer Service Representative focuses on assisting customers, handling inquiries, and providing support, while the Leasing Associate emphasizes leasing units, sales, and promoting storage solutions. While their responsibilities differ slightly, both positions require strong customer service skills and are essential for the operation of storage facilities.

More about Public Storage Customer Service Representative jobs
What job categories do people searching Public Storage Customer Service Representative jobs look for? The top searched job categories for Public Storage Customer Service Representative jobs are:
Public Storage Customer Service Representative jobs near you
Storage Customer Service Representative

Storage Customer Service Representative

U-Haul

National City, CA

$16.50 - $18.50/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

U-Haul rating

6.1

Company rating: 6.1 out of 10

Based on 479 frontline employees who took The Breakroom Quiz

121st of 139 rated vehicle equipment hire

Job description

Compensation Range: $16.50 to $18.50 Hourly

Location:

1300 Wilson Ave, National City, California 91950 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service...ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Additionally, you will assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance &Prescription plans,if eligible
  • Paid holidays, vacation, and sick days,if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental &VisionPlans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program

Storage Customer Service Representative Primary Responsibilities:

  • Support the site manager with facility operations.
  • Answer phone inquiries from active and prospective customers.
  • Show storage units, explain the terms of rental agreements and prepare rental contracts.
  • Perform general routine property cleanup and minor repair work.
  • Ensure that all vacant storage units are clean, dry, secure and available for new customers.
  • Perform other duties as assigned.
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Storage Customer Service Representative Minimum Qualifications:

  • Driver's license and the ability to maintain a clean driving record
  • Excellent communication skills
  • Available to work on weekends and holidays

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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