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Public Safety Telecommunicator Trainee information

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How much do public safety telecommunicator trainee jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for public safety telecommunicator trainee in the United States is $24.70, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.88 per hour, depending on experience, location, and employer.

What is a public safety telecommunicator trainee?

A Public Safety Telecommunicator Trainee is an entry-level professional who is learning to answer emergency and non-emergency calls and to dispatch police, fire, or medical units as needed. Trainees receive on-the-job training to develop skills in using communication equipment, prioritizing calls, and following safety protocols. They play a crucial role in ensuring public safety by quickly and accurately relaying information to first responders. This position often serves as the first step toward becoming a certified telecommunicator or dispatcher.

What are the key skills and qualifications needed to thrive as a public safety telecommunicator trainee?

To thrive as a Public Safety Telecommunicator Trainee, you need strong multitasking abilities, attention to detail, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and sometimes Emergency Medical Dispatch (EMD) certification is typically required. Excellent communication, stress management, and problem-solving skills help trainees effectively handle emergencies and interact with the public and first responders. These skills are crucial for ensuring timely, accurate responses to emergencies, which can have life-saving impacts.

What are some common challenges faced by public safety telecommunicator trainees during their initial training period?

Public Safety Telecommunicator Trainees often encounter challenges such as mastering complex communication systems, accurately prioritizing emergency calls under pressure, and quickly learning protocols for various types of incidents. Adjusting to shift work and maintaining composure during high-stress situations can also be demanding. However, comprehensive training programs and experienced mentors are typically in place to support trainees as they build confidence and develop the necessary skills for success in this vital role.

What is the difference between Public Safety Telecommunicator Trainee vs Public Safety Telecommunicator?

AspectPublic Safety Telecommunicator TraineePublic Safety Telecommunicator
CertificationsTypically in training, may require basic dispatch or emergency communication certificationsUsually holds necessary certifications, such as E911 or emergency dispatch licenses
Work EnvironmentTraining environment, supervised, learning protocolsFull-time dispatching in emergency call centers
Job ResponsibilitiesLearning call handling, radio operation, protocolsHandling emergency calls, dispatching responders, maintaining communication

The main difference is that a Public Safety Telecommunicator Trainee is in training and developing skills, while a Public Safety Telecommunicator is fully qualified and actively performing dispatch duties. Trainees are supervised and learning protocols, whereas dispatchers handle emergency calls independently.

How much does a public safety telecommunicator trainee make?

A public safety telecommunicator trainee typically earns an hourly wage that ranges from minimum wage up to around $20 per hour, depending on the location and agency. Trainees often receive on-the-job training and may be eligible for benefits once they become certified public safety telecommunicators.

Is it hard to become a public safety telecommunicator trainee?

Becoming a public safety telecommunicator trainee typically requires completing a high school diploma or equivalent, passing a background check, and often obtaining emergency communication certifications. The training involves learning radio procedures, dispatch protocols, and often includes on-the-job training, making it accessible but demanding in terms of skills and attention to detail.

What cities are hiring for Public Safety Telecommunicator Trainee jobs?

Cities with the most Public Safety Telecommunicator Trainee job openings:

What states have the most Public Safety Telecommunicator Trainee jobs?

States with the most job openings for Public Safety Telecommunicator Trainee jobs include:

What are popular job titles related to Public Safety Telecommunicator Trainee jobs?

For Public Safety Telecommunicator Trainee jobs, the most frequently searched job titles are:

Infographic showing various Public Safety Telecommunicator Trainee job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $51,367 per year, or $24.7 per hour.

Public Safety Telecommunicator

Artesia, NM • On-site

Regional Emergency Dispatch Authority
See more jobs at Regional Emergency Dispatch Authorityexternal

$20.24/hr

Full-time

Re-posted 9 days ago

Job description

Job Type
Full-time
Description
Job Title: Public Safety Telecommunicator
Job Type: Full-time
Location: Artesia, NM
We are seeking a highly motivated and skilled Public Safety Telecommunicator to join our team. As a Public Safety Telecommunicator, you will be responsible for receiving and processing emergency and non-emergency calls from the public and dispatching the appropriate emergency services.
Responsibilities:
- Receive and process emergency and non-emergency calls from the public
- Dispatch the appropriate emergency services, including police, fire, and medical personnel
- Provide pre-arrival instructions to callers in emergency situations
- Monitor and track the status of emergency responders
- Maintain accurate and detailed records of all calls and dispatches
- Operate and maintain communication equipment and systems
- Provide excellent customer service to the public and emergency responders
Requirements:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to remain calm and composed in high-stress situations
- Ability to multitask and prioritize effectively
- Ability to work in a fast-paced and dynamic environment
- Ability to work independently and as part of a team
- Proficient in computer and data entry skills
- Willingness to work flexible hours, including nights, weekends, and holidays
- Must pass a background check and drug screening
Preferred Qualifications:
- Previous experience as a Public Safety Telecommunicator or in a related field
- Knowledge of emergency response procedures and protocols
We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about public safety and helping others, we encourage you to apply for this exciting opportunity.
Requirements
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Receive and transmit telephone and radio emergency calls, as well as non-emergency calls and complaints or inquiries from the public
• Assess and appropriately respond to a caller's emotional state
• Evaluated and prioritize calls based on urgency
• Determine the correct jurisdiction, equipment, and personnel to be dispatched
• Dispatch appropriate law, fire or emergency response personnel
• Respond to requests from emergency response personnel
• Operate two-way radios, multi-line phone and teletype systems, computers, data communications terminals and other complex communications equipment to quickly and correctly access information and respond to requests from police, fire, and EMS
• Record the nature and source of incoming and outgoing radio and telephone messages
• Study and maintain familiarity with major roads, streets, industrial plants and buildings
• Monitor multiple public safety frequencies
• Perform other related tasks and duties as assigned
Minimum Qualifications
• At least 18 years of age at the time of hire
• Possess a High School diploma or GED Certificate of Completion
• Possess a valid driver's license
• Possess current registration and proof of insurance on the vehicle (IF YOU WILL BE DRIVING ONTO POST) ? Able to legally work in the United States
• Have no felony convictions
• Have no Marijuana use in the last twelve (12) months and no other illegal drug use in the past thirty-six (36) months.
• Uncertified dispatchers must become state-certified within one year of hire, exceptions may be made due to scheduling conflicts at the NM DPS Telecommunications Academy.
• For PST II - Current NM DPS Certification (Or State Certification that meets NM DPS Reciprocity / Cert by Waver)
• Successfully complete all recruitment and selection components including, but not limited to, skills testing, oral board interviews, detailed background investigation, and the required post-offer processes: drug screen, physical and psychological evaluation.
Salary Description
$20.24 / HOUR

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