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Covenanthealth

Patient Service Representative

Nashua, NH · On-site

$17.73 - $24.42/hr

JOB SUMMARY Patient Service Representatives' (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. The PSR serves as an ...

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Psrs information

What is the difference between Psrs vs Paramedics?

AspectPsrsParamedics
Required CredentialsCPR certification, state-specific training, sometimes EMT certificationEMT or Paramedic certification, advanced life support training
Work EnvironmentAmbulance services, hospitals, emergency scenesAmbulance, emergency scenes, hospitals
Industry UsageEmergency medical services, healthcareEmergency medical services, healthcare
Common Search/ComparisonPsrs vs Paramedics

Psrs and Paramedics both work in emergency medical services, often in similar environments like ambulances and hospitals. While Psrs typically require CPR and basic emergency training, Paramedics undergo advanced training including advanced life support. Understanding these differences helps in choosing the right career path or job role within emergency healthcare.

What challenges do PSRs face when managing patient communications, and how can they address them?

Patient Service Representatives often encounter challenges such as managing a high volume of calls, addressing patient concerns with empathy, and coordinating between patients and clinical staff. To be effective, PSRs should develop strong interpersonal and organizational skills, utilize electronic health record (EHR) systems efficiently, and stay calm under pressure. Proactively clarifying patient needs and maintaining clear communication with team members help ensure smooth operations and positive patient experiences.

What skills and qualifications are needed to thrive as a PSR?

To thrive as a Personal Services Representative (PSRS), you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is often required. Excellent communication, patience, and problem-solving abilities help you build rapport and resolve client concerns effectively. These skills ensure high levels of client satisfaction and efficient service delivery in a competitive environment.

What is a PSR?

PSRs, or Psychiatric Social Workers, are professionals who provide support and counseling to individuals facing mental health challenges. They assess clients' needs, develop treatment plans, and offer therapy to help clients cope with emotional or psychological issues. PSRs often collaborate with other mental health professionals, such as psychiatrists and psychologists, to ensure comprehensive care. Their goal is to help clients improve their well-being and integrate into society.
More about Psrs jobs
What cities are hiring for Psrs jobs? Cities with the most Psrs job openings:
What states have the most Psrs jobs? States with the most job openings for Psrs jobs include:
What job categories do people searching Psrs jobs look for? The top searched job categories for Psrs jobs are:
Psrs jobs near you
Infographic showing various Psrs job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 49% Full Time, 12% Part Time, and 38% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Patient Service Representative Part-Time/Per Diem

Neighborhood Health Centers of the Lehigh Valley

Easton, PA • On-site

$16.50 - $21/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Neighborhood Health Centers of the Lehigh Vally (NHCLV) is seeking Part-Time or Per Diem Patient Services Representatives (PSRs) to work primarily at our Easton location with the understanding that all PSRs must have reliable transportation because they may need to train and/or cover at one of our other locations in Bethlehem and Allentown.
NHCLV's mission is to provide primary and preventative health and wellness services in the Lehigh Valley, regardless of a person's ability to pay. We strive to do this directly and in partnership with other organizations, with a goal of creating a primary health care home for an underserved community.
The ability to speak and read English/Spanish is preferred.
Job Summary
The Patient Service Representative's (PSR) primary purpose is to perform tasks related to efficient and effective patient flow in the clinic and assisting NHCLV patients in accessing and paying for NHCLV or other services.
Essential Functions
  • Checking in patients, verifying insurance coverage, verifying income level for discount fee program, collecting accurate and complete patient information, obtaining copays and other payments from patients; answering NHCLV phones, making appointments as necessary, and transferring calls to appropriate departments.
  • Check out duties including scheduling follow up appointments, printing orders requisitions and referrals, collecting additional fees based on any procedures performed, and initiating external referrals, or other assistance requested by clinical staff or patients.
  • Data collection: assists with accurate and timely capture of patient information; calls patients, hospitals or other agencies to obtain any missing patient information related to billing, grant requirements or other NHCLV reporting activities.
  • Invites patients to the practice patient portal and promotes their registration and use of the portal for non-emergent communications (appointment requests, refill requests, and other questions).
  • Assists provider and nursing staff with daily activities and administrative tasks related to NHCLV patient visits.
  • Assists patient as needed to arrange external patient appointments; completes referrals and/or pre-authorizations with insurance coverage, coordinates and sends all necessary documentation for external appointments.

PA State Criminal, Child Abuse and FBI clearances are required from within one year of employment for this position.

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