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Provider Services Associate Jobs in Massachusetts

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Provider Services Associate information

What is a provider services associate?

A Provider Services Associate is a professional who supports healthcare providers by addressing their inquiries, resolving issues, and assisting with administrative tasks related to patient care and insurance. They often serve as a liaison between healthcare providers and insurance companies, ensuring accurate information exchange and timely resolution of claims or service requests. This role typically requires strong communication skills, attention to detail, and a good understanding of healthcare processes and insurance policies.

What are the key skills and qualifications needed to thrive as a provider services associate?

To excel as a Provider Services Associate, you need strong knowledge of healthcare administration, insurance processes, and customer service, often supported by a relevant associate’s degree or equivalent experience. Familiarity with claims processing systems, provider databases, and healthcare management software like Facets or Epic is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for resolving provider inquiries and ensuring accurate information. These skills and qualities are vital for facilitating efficient provider relations, minimizing errors, and maintaining satisfaction in a complex healthcare environment.

How does a provider services associate typically collaborate with healthcare providers and internal teams?

Provider Services Associates play a key role in facilitating communication between healthcare providers and the organization. They often handle provider inquiries, resolve issues related to credentialing, claims, or network participation, and ensure that providers have the resources they need. Collaboration with internal teams—such as claims, credentialing, and customer service—is frequent, as Associates help coordinate solutions and maintain accurate information. This role requires strong interpersonal and organizational skills to manage multiple requests and maintain high service standards.

What is the difference between Provider Services Associate vs Customer Service Representative?

AspectProvider Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentHealthcare offices, insurance companies, provider networksCall centers, retail, service industries
Employer & Industry UsageHealthcare providers, insurance companiesVarious industries including retail, telecom, finance
Common Search & ComparisonYesNo

The Provider Services Associate typically works within healthcare or insurance settings, focusing on provider relations and claims. Customer Service Representatives handle general customer inquiries across various industries. While both roles involve communication and problem-solving, Provider Services Associates require healthcare-specific knowledge and certifications, making their roles more specialized within the healthcare industry.

What are the most commonly searched types of Provider Services jobs in Massachusetts?

The most popular types of Provider Services jobs in Massachusetts are:

What are popular job titles related to Provider Services Associate jobs in Massachusetts?

For Provider Services Associate jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Provider Services Associate jobs in Massachusetts look for?

The top searched job categories for Provider Services Associate jobs in Massachusetts are:

What cities in Massachusetts are hiring for Provider Services Associate jobs?

Cities in Massachusetts with the most Provider Services Associate job openings:

Provider Services Associate jobs near you
Infographic showing various Provider Services Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Part-Time (On-Call) Office Services Associate - Law Firm

IST Management Services

Worcester, MA • On-site

$18 - $20/hr

Part-time

Re-posted 10 days ago

IST Management rating

5.3

Company rating: 5.3 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

219th of 260 rated facilities management

Job description

Overview

Consider a new, rewarding career today as a Part-Time (On-Call) Office Services Associate with IST Management Services! Ideal candidates will be ready to grow their career in facilities and office services, and to take advantage of internal opportunities at IST Management for training and development toward advancement into full time and management roles.

Perfect opportunity for College Students who have full days of openings in their schedules!

The Opportunity:

This is an assignment based, part-time on call role with IST Management Services, performing office services work at a law firm in downtown Worcester.  The workload would be 8-30 hours per week with the minimum assignment length being at least 6 hours.  Business professional dress code. 

Hourly Compensation: $18.00- $20.00 USD

Responsibilities

 Essential Duties and Responsibilities:

  • Providing office services and administrative support to site location in Worcester, MA
  • Mailroom services- scanning/sorting/delivery of mail and packages throughout campus to appropriate client personnel 
  • Front desk reception coverage including answering phones and directing calls
  • Training as necessary
  • Adhere to all safety procedures
  • Tasks as assigned by supervisor
Qualifications

To be considered for this position, you must meet the following qualifications

  • High School Diploma or GED equivalent is required 
  • Prior customer service experience preferred
  • Excellent verbal and written communication skills; Professional appearance and demeanor
  • Ability to prioritize and multitask/willingness to cross-train for other job functions
  • Computer and Internet savvy
  • Ability to effectively work individually or in a team environment/ability to meet employer's attendance policy
  • A valid driver's license and/or reliable transportation to and from work
  • Ability to lift 50lbs

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Employment Type: PART_TIME

What IST Management employees say

Pay

Benefits

Hours and flexibility

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