Provider Installation Representative Jobs in Tennessee

The Gate Installation Technician is an essential role for Guardian Access Solutions, a security systems integrator with deep expertise in gate automation, access control systems, and CCTV. In this important position, Installation Technicians will assist the Gate Division with project installations, servicing, maintenance, and repair of automated gate systems including swing and slide gates, personal entry gates, barrier arms, and custom fabrications. We are looking for a dedicated, experienced individual with extensive knowledge of the security industry who is well versed in mechanical and low-voltage systems and able to troubleshoot access control equipment across various manufacturers.

Essential Job Functions

• Conducting field service visits to troubleshoot and resolve issues with existing access control systems, including phone entry systems, gate operators, card readers, door strikes, RFID antennas, and cameras
• Performing scheduled inspections and preventative maintenance on gate systems to ensure optimal performance and compliance with safety standards
• Troubleshooting and diagnosing issues with gate components, including motors, sensors, and control systems
• Implementing effective solutions to diagnosed issues and escalating unresolved issues to project manager for direction
• Resolving gate system issues by conducting repairs and replacements of parts, ensuring the smooth and reliable operation of the gate systems
• Installing new equipment including cutting loops, pulling wire through conduit, pouring concrete, installing electric operators, and welding when necessary
• Ensuring all equipment is working safely and correctly after installation, maintenance, or repair
• Safely and efficiently operating construction equipment to aid in digging post holes and trenches, mixing and pouring concrete, running wire, and supply transportation
• Pre-wiring, programming, upgrading, and terminating end devices as needed across gate and related access control systems
• Providing excellent customer service by responding promptly to service requests, answering client questions, providing technical support on the use of their access control systems, and resolving client concerns with clear and professional communication
• Maintaining detailed records of all installations, repairs, and service calls, including time on job, inventory of parts used, and any additional follow up required in the company's ERP system
• Accurately completes all paperwork, including timesheets, in a timely manner
• Adhering to all safety protocols and regulations while productively contributing to the company's goals of maintaining a safe, healthy, and productive work environment
• Regular and punctual attendance at work and provides appropriate flexibility for after-hours, overtime, and on-call scheduling
• Ability to work outdoors in various elements at company and client locations including unfinished construction worksites
• Other job related duties as assigned to include installation and maintenance of other security related systems such as access control, CCTV, cameras, and intrusion equipment

Qualifications

• High School diploma or GED required
• 1+ year of construction experience
• Experience in access control, gate automation systems, electronic security preferred
• Low voltage experience and well versed knowledge of electrical current and relays
• Ability to perform independently as well as collaboratively within a team, and demonstrating a willingness to undergo on-the-job training as necessary
• Willingness to travel overnight and on weekends for projects
• Ability to use power and hand tools, read a tape measurer, and understand verbal and written instructions
• Computer, smartphone, and/or tablet literate
• Ability to perform physical work outdoors year-round in a variety of weather elements for 8+ hours a day, 40+ hours a week
• As a condition of employment, employer will conduct a background check and drug screen
• Valid driver's license with clean driving record
• Ability to understand, speak, and write English

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and interpret directions. The employee frequently is required to use hands or fingers with appropriate dexterity, and handle/feel objects. The employee is required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Lifting 75 pounds individually and 150 pounds as team lift.

Work Environment

Work is performed in a fast-paced warehouse setting and in the field with frequent interruptions. The employee is required to stand; walk; dig; and reach with hands and arms. The employee must occasionally lift and/or move up to 150 pounds. Duties may require standing and walking for long periods of time. The employee is expected to work alongside the crew and demonstrate the install and/or service process when necessary. The employee is required to perform the expected duties at offsite locations. Frequent need to drive a vehicle to other work locations is expected.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

GUARDIAN ACCESS SOLUTIONS WILL NOT SPONSOR APPLICANTS FOR WORK VISAS FOR THIS ROLE.

This job description is not intended to be a comprehensive list of duties or standards of the position. Additional tasks may be assigned and the scope of the job may change as necessitated by business demands. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Guardian Access Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.