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Provider Call Center Representative Jobs (NOW HIRING)

BrightKey

Call Center Representative

Woodstock, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital ... We provide a clear career path into leadership and management roles. * Consistent and stable work ...

Doggett

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

```html Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a ... The ideal candidate will be responsible for handling inbound and outbound calls, providing ...

Sralab

Call Center Representative

Chicago, IL

$16.60 - $27.45/hr

The Call Center Representative will: * Communicate with patients and clinicians via the telephone to evaluates patient needs to determine appropriate care provider or manage appointments * Register ...

BrightKey

Call Center Representative

Owings Mills, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital ... We provide a clear career path into leadership and management roles. * Consistent and stable work ...

AmeriCU Credit Union

Call Center Representative

Rome, NY · On-site

$19 - $22/hr

Call Center Representative Location: Rome, NY 13441 Starting Rate - $19.00/hour to $22.00/hour ... Build strong relationships by providing exceptional service and identifying member needs * Resolve ...

BrightKey

Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital ... We provide a clear career path into leadership and management roles. * Consistent and stable work ...

BrightKey

Call Center Representative

Cooksville, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital ... We provide a clear career path into leadership and management roles. * Consistent and stable work ...

BrightKey

Call Center Representative

Annapolis, MD

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative , where you will play a vital ... We provide a clear career path into leadership and management roles. * Consistent and stable work ...

BrightKey

Call Center Representative

Baltimore, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital ... We provide a clear career path into leadership and management roles. * Consistent and stable work ...

BrightKey

Call Center Representative

Glen Echo, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital ... We provide a clear career path into leadership and management roles. * Consistent and stable work ...

BrightKey

Call Center Representative

Curtis Bay, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital ... We provide a clear career path into leadership and management roles. * Consistent and stable work ...

BrightKey

Call Center Representative

Riva, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital ... We provide a clear career path into leadership and management roles. * Consistent and stable work ...

BrightKey

Call Center Representative

Sandy Spring, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital ... We provide a clear career path into leadership and management roles. * Consistent and stable work ...

BrightKey

Call Center Representative

Derwood, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital ... We provide a clear career path into leadership and management roles. * Consistent and stable work ...

BrightKey

Call Center Representative

Savage, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital ... We provide a clear career path into leadership and management roles. * Consistent and stable work ...

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Provider Call Center Representative information

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$10

$17

$25

How much do provider call center representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for provider call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically in supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, often earning six-figure salaries. These positions usually require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What are Provider Call Center Representatives?

Provider Call Center Representatives are professionals who handle inbound and outbound calls from healthcare providers, such as doctors' offices and clinics. They assist with questions related to patient benefits, claims, authorizations, and other insurance-related issues. Their role is to ensure providers receive accurate information and support, enabling smooth interactions between healthcare providers and insurance companies. Strong communication and problem-solving skills are essential in this position.

What are the key skills and qualifications needed to thrive as a Provider Call Center Representative, and why are they important?

To thrive as a Provider Call Center Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and healthcare claims management platforms is typical. Outstanding communication, problem-solving skills, and patience help you stand out in this role. These skills are crucial for efficiently resolving provider inquiries, ensuring accurate information exchange, and maintaining provider satisfaction.

What are some common challenges faced by Provider Call Center Representatives, and how can they be managed effectively?

Provider Call Center Representatives often handle high call volumes and must address a wide range of inquiries from healthcare providers regarding claims, authorizations, and benefits. A common challenge is navigating complex healthcare systems and staying up-to-date with frequent policy changes. Effective time management, strong communication skills, and ongoing training are key to managing these challenges. Collaboration with supervisors and other departments also helps resolve complex cases efficiently, ensuring providers receive accurate and timely information.

What is the difference between Provider Call Center Representative vs Medical Customer Service Representative?

AspectProvider Call Center RepresentativeMedical Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; healthcare knowledge beneficial
Work EnvironmentHealthcare provider offices, insurance companies, hospitalsHealthcare provider offices, insurance companies, hospitals
Employer & IndustryHospitals, clinics, insurance providersHospitals, clinics, insurance providers
Primary FocusAssisting patients with provider-related inquiries and schedulingHandling patient inquiries about medical services, billing, and insurance

Both roles involve customer service in healthcare settings, but Provider Call Center Representatives focus on provider-related issues like scheduling and provider inquiries, while Medical Customer Service Representatives handle patient inquiries about medical services and billing. The skills and work environments are similar, making these roles closely related in the healthcare industry.

What cities are hiring for Provider Call Center Representative jobs? Cities with the most Provider Call Center Representative job openings:
Provider Call Center Representative jobs near you
Call Center Representative

Call Center Representative

BrightKey

Woodstock, MD • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

BrightKey rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

110th of 425 rated business services

Job description

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. ? Schedule, Benefits, & Compensation:
  • Starting Pay Rate: $18.00 - $20.00 per hour
  • Schedule: Monday Friday, First Shift (8:00am - 5:00pm)
  • Location: Annapolis Junction, MD (onsite)
  • Medical, Dental, & Vision Insurance
  • Participation in company 401k program
  • Paid Time off and 10 paid holidays
What BrightKey Offers:
  • Gain experience in a great organization with a 30+ year history of providing industry leading business services!
  • Opportunity for professional growth. We provide a clear career path into leadership and management roles.
  • Consistent and stable work schedule.
  • A great work environment in a professional office setting. You have your own desk, equipment, computer and workspace.
  • A supporting team with years of experience serving our customers that can support you in your professional growth.
Ideal Experience to Have:
  • Experience in a professional call center environment
  • Excellent customer service skills
  • Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services.
  • Proficiency with Microsoft Word and Excel
Key Responsibilities of the Call Center Representative:
  • Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.
  • Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues.
  • Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.
  • Asist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering.
  • Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.
  • Proactively identify opportunities to enhance the member experience and share feedback with the team.
  • Ensure compliance with organizational policies, privacy standards, and service level agreements.
  • Document all customer interactions and update records accurately in the database.
  • Collaborate with team members to ensure a seamless customer experience.
  • Identify and escalate priority issues to the appropriate team members or departments.
Qualifications for the Call Center Representative Position:
  • High school diploma or equivalent; associate or bachelors degree preferred.
  • Prior experience as a professional Call Center Representative, two or more years preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle a high volume of calls and emails with professionalism and efficiency.
  • Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
  • Compassionate and empathetic, with a genuine desire to help others.
  • Ability to work independently and as part of a team.
  • Flexible and adaptable to changing priorities and tasks.?
BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status. CSP-050526 Call Center Representative Customer Service Call Center?

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