Prospect Park Zoo Jobs (NOW HIRING)

Job Family: Retail Sales
Job Title: Seasonal Team Lead
Location: Prospect Park Zoo
Job Type: Temporary/Seasonal
Department: Merchandise
Status: Non-Exempt
Pay Rate: $18/hour
Schedule: Must be able to work 2-5 days per week including weekends and holidays. Schedule varies and is dependent on weather and guest attendance; schedule subject to change through the spring and summer.
Earn your stripes in sales and service!  With a warm and welcoming smile, help our guests choose the perfect souvenirs to take home. If you are looking for a fast-paced, fun environment to show off your customer service skills, join us at WCS.
Essential duties include:
   Assist staff in closing registers when necessary.
   Assist training new staff.
   Stand by when staff count registers and report overages and shortages.
   Assist with exchanges/returns. 
   Assist with inventory and report if anything needs to be ordered.
   Maintain cleanliness and compliance with food safety procedures
   Open / Close the store
   Assist manager with scheduling.
   Help staff with any questions or concerns they may have
   Check off and sign for deliveries
   Oversee opening and closing business
   Upkeep the store to the standards of PPZ Cafe presentation and replenish. 
   Oversee staff duties and policy adherence (uniform, code of conduct, etc).
   Making food and merch orders/ handling deliveries
   Making change and collecting money from guest for WCS merchandise
   Actively seek out and engage guest with a friendly greeting and smile
   Stock shelves and process deliveries to maintain appropriate inventory levels
   Maintain general knowledge of park amenities to provide excellent service to our guest
   Ensure merchandise and food presentation areas are fully stocked, organized, and visually appealing.
   Maintain cleanliness and organization in stock rooms on a daily basis.
   Actively engage in upselling and maintain a clean environment in your designated area.
Overview of Responsibilities
   Ensuring quality standards of all products by adhering to local, state, and federal food handling, preparation, and portioning procedures
   Prepare and sell WCS food items and increase sales through cross and up-selling
   Collect payment for items, adhere to all cash handling and inventory policies and procedures
   Provide consistent quality offerings through the proper preparation and display of goods
   Maintain cleanliness and organization of assigned work areas, as instructed
   Stock shelves or process deliveries, following departmental inventory control procedures
   Complete other assignments and helping others on the team as required
   Daily Cleaning
   Comply with coursework and regulations for all Health Department licenses, as required
PERKS of Working with Us:
   Free access to 5 parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals
   Complimentary Guest Park Tickets
   Company-provided uniforms
   Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal
   Serve Safe Certification Training/Food Handler Certification Reimbursements
   Access to online learning and tuition discounts with Monroe College
   Earned Paid Sick Time
   Employee Assistance Program
   Free Banking