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Veterinary Services Manager
The success of a company depends on the passionate people we partner with.
Together, let's share our talents.
As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.
We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.
Indeed, Our "Together, Beyond Animal Health" vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.
As part of our "Diversity, Equity and Inclusion" policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.
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Location: Field
Remote position with preferred location(s) based out of Minneapolis, Chicago, Detroit or Milwaukee.
The Ceva Veterinary Services Manager (VSM) is a vibrant, intelligent and motivated thought leader. Ceva VSMs exemplify our core values of customer passion, entrepreneurial spirit, innovation and solidarity and use their unique veterinary expertise to support our internal and external customers through engagement, education and empowerment.
The ideal candidate is a sales-minded veterinarian skilled at interpreting complex scientific materials and effectively communicating a technically accurate, customer-focused marketing message via a hybrid communication strategy (in- person and virtually). Communications are delivered in-clinic, in-conference (nationally and regionally) and virtually to support the sales and marketing team objectives with outstanding customer focus. Persuasive and engaging public speaking and interpersonal communication skills are required.
Ceva VSMs are passionate about veterinary medicine with the ultimate goal of best medicine for the pets in the care of our customers. They are approachable, humble, confident leaders who lead their regions by example, encouragement and coaching. They are trustworthy, empathetic partners and teammates. They are creative and willing to speak-up and lean-in to find solutions. They are passionate, life-long learners. They are self-motivated, flexible and approach all situations with a positive attitude.
A strong partnership between the veterinary services team and other internal customers (sales, marketing, strategic accounts, retail and pharmacovigilance) enables communication and collaboration. The VSM's perspective as a veterinarian is invaluable for internal customers. This approach and the VSM's technical expertise create positive positioning for the company and our products, nationally and globally. Ceva VSMs have the unique opportunity to work closely with the marketing team in the development of scientifically robust, technical marketing messages and materials, articles, videos, and social media. At Ceva, our slogan is together, beyond animal health. With collaboration, together, we are a force.
The Ceva VSM provides exceptional support to their peers, our external customers. External customers include veterinarians in general practice, specialty practice, academic institutions and other influential, veterinary key opinion leaders. The role of the VSM includes regional and national identification, development and management of key opinion leader relationships to the end-goal of facilitating support for our products. VSMs build product support through application of technical data, influence and impeccable communication with their peers, other veterinarians, in the field.
Personal and professional development opportunities will uniquely position the ideal candidate as an industry leader.
Responsibilities:

• Support and collaborate with the Territory Managers (TMs) and Regional Managers (RMs) at sales meetings, work visits, sales training, industry activities and conferences.
• Provide technical information and expertise in support of sales and marketing for both internal and external customers.

Support the sales and sales leadership teams by exemplifying a proactive approach to technical resources:

• The sales and veterinary services teams are a critical partnership. This collaboration is the primary responsibility of the VSM. Creating value and demand for the VSM team is essential for VSM success.
• Effectively educate and empower the sales team utilizing technical and marketing materials in support of the sales and marketing message.
• Instill confidence in the sales team with coaching and engagement.

Support marketing:

• Critically assess the drivers and barriers to the product value proposition.
• Provide technical input and veterinary point-of-view on initiatives, materials, pre- and post-marketing materials, etc.
• Review companion animal marketing materials for technical accuracy as needed.

Collaborate with the Veterinary Services Leadership to manage and facilitate industry relationships:

• KOLs (Key Opinion Leaders), influencers, shelters, veterinarians, universities, professional associations and others to maintain Ceva in a positive light and promote our products.
• Provide resources necessary for support and solutions to improve the Ceva customer experience.
• Respond to questions and provide information that supports the use of Ceva products to end-users, whether veterinarian, retailer or pet owner.
• Stay current on emerging and significant animal diseases and pharmaceuticals.
• Responsibly manage expenses for effective use of resources to support operational profit.

Core Competencies:

• Shape solutions out of complexity
• Customer focus (internal and external)
• Collaborate with empathy
• Engage and develop
• Drive ambition and accountability
• Influence others

Technical Competencies:

• Excellent verbal and written communication skills
• Ability to connect with others
• Demonstrate emotional intelligence
• Active listening skills, share and support the vision while adapting to the public
• Ability to develop and deliver internal and external customer training and education
• Ability to communicate technical and sales messages to internal and external customers
• Scientific approach and expertise:
• Ability to interpret complex, technical materials
• Ability to develop product leadership: create high level of confidence of Ceva product knowledge
• Ability to align with global strategy
• Continuous improvement of customer relationship
• Customer guidance and troubleshooting
• Customer feedback communication
• Ability to leverage professional network
• Organized with project management skills:
• Ability to initiate, plan, prioritize, execute, control and complete tasks as necessary to achieve goals and meet specific milestones
• Ability to function within excel, Word, Microsoft, Sharepoint and other digital platforms

Qualifications:

• Education: Doctor of Veterinary Medicine or equivalent degree
• Work Experience: 5+ years clinical companion animal practice required Other (consider certifications, specialized knowledge and/or training, etc.)
• Current and active veterinary license, in good standing
• A valid US driver's license
• Willingness and ability to travel for work (50 - 70% of work time travel expected)
• Occasional weekend and evening work are part of the job

Physical Requirements:

• Ability to travel in plane or car for up to 8 hours per day. Ability to read, speak and understand English. Additional Requirements:
• Primary residence must be within 100 miles of an international airport.

Travel Requirements:

• Domestic travel required (estimated at 75%)

This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties, and responsibilities or working conditions associated with the job. This job description is not an employment contract. Ceva reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business
*VEVRAA Federal Contractor **Ceva is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.
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• Education: Doctor of Veterinary Medicine or equivalent degree
• Work Experience: 5+ years clinical companion animal practice required Other (consider certifications, specialized knowledge and/or training, etc.)
• Current and active veterinary license, in good standing
• A valid US driver's license
• Willingness and ability to travel for work (50 - 70% of work time travel expected)
• Occasional weekend and evening work are part of the job