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Promedica Lab Customer Service Jobs (NOW HIRING)

Gbmc

$17.30 - $25.11/hr

Knowledge of medical terminology and insurance coverage and billing Knowledge of problem resolution strategies for customer service matters Excellent skill in Customer Service techniquesSkill in Lab ...

Gilchrist

Lab Customer Service Specialist

Baltimore, MD · On-site

$17.30 - $25.11/hr

Excellent skill in Customer Service techniques * Skill in Lab Information System and other computer applications * Ability to type quickly and accurately * Ability to listen attentively and analyze ...

Emory Healthcare

PRN Lab Customer Service Rep

Atlanta, GA · On-site

$15.50 - $21/hr

Accesses, prints, and distributes patient lab reports to appropriate patient care areas. * Projects ... Three years phlebotomy, processing, or customer service experience preferred. * Phlebotomy ...

Emory Healthcare

PRN Lab Customer Service Rep

Atlanta, GA · On-site

$15.50 - $21.25/hr

Accesses, prints, and distributes patient lab reports to appropriate patient care areas. * Projects ... Three years phlebotomy, processing, or customer service experience preferred. * Phlebotomy ...

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Promedica Lab Customer Service information

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How much do promedica lab customer service jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for promedica lab customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does the CEO of ProMedica make?

The CEO of ProMedica, a healthcare organization, typically earns a salary that reflects executive compensation standards, which can range from several hundred thousand to several million dollars annually, including bonuses and benefits. Exact figures vary based on company performance and reporting periods, but such information is publicly available in annual reports or SEC filings.

Does ProMedica offer remote jobs?

Promedica Lab Customer Service positions are typically based in a clinical or office environment, but some roles may offer remote or hybrid work options depending on the specific job and department. Candidates should review individual job postings for remote work availability and requirements such as computer skills and internet connectivity.

What is the difference between Promedica Lab Customer Service vs Promedica Medical Laboratory Technician?

AspectPromedica Lab Customer ServicePromedica Medical Laboratory Technician
CredentialsHigh school diploma or equivalent; training in customer serviceAssociate's degree in medical laboratory technology; certification often required
Work EnvironmentCall centers, hospital labs, outpatient clinicsLaboratory settings performing tests and analyzing samples
Employer & Industry UsageHealthcare providers, labs, hospitalsMedical laboratories, hospitals, clinics

While Promedica Lab Customer Service representatives focus on assisting patients and providers with inquiries and scheduling, Promedica Medical Laboratory Technicians perform technical testing and analysis of samples. Both roles are essential in healthcare, but they differ in responsibilities, credentials, and work environment.

What does a Promedica Lab Customer Service representative do?

A Promedica Lab Customer Service representative assists patients, healthcare providers, and internal staff with lab-related inquiries, such as test results, billing questions, and appointment scheduling. They handle phone calls and emails, provide information about lab services, resolve issues, and ensure accurate communication between the laboratory and its clients. Their role is essential for maintaining high-quality service and supporting the overall operations of Promedica laboratories.

What are the key skills and qualifications needed to thrive as a Promedica Lab Customer Service representative, and why are they important?

To thrive as a Promedica Lab Customer Service representative, you need strong knowledge of laboratory procedures, medical terminology, and customer service protocols, typically supported by a high school diploma or equivalent. Familiarity with laboratory information systems (LIS), electronic health records (EHR), and standard office software is often required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure accurate information delivery, efficient issue resolution, and a positive experience for patients and healthcare providers.

Who is the CEO of ProMedica?

ProMedica's CEO is Lisa D. Carter. As a healthcare organization, leadership roles like CEO are crucial for strategic direction and operational management. Job seekers in healthcare customer service roles should focus on understanding organizational leadership and structure.

How many employees does ProMedica have?

ProMedica, the healthcare organization associated with Promedica Lab Customer Service roles, employs approximately 20,000 people across its hospitals, clinics, and support services. The number of employees can vary based on organizational needs and expansions. Customer service roles are typically part of larger healthcare teams within the organization.

What are the typical daily responsibilities of a Promedica Lab Customer Service representative?

As a Promedica Lab Customer Service representative, your daily responsibilities generally include answering phone calls from patients and healthcare providers, assisting with test results inquiries, handling specimen collection questions, and resolving billing or scheduling issues. You will also coordinate with lab technicians and other departments to ensure timely and accurate communication. Attention to detail, strong communication skills, and the ability to manage multiple tasks efficiently are essential for success in this role.
What cities are hiring for Promedica Lab Customer Service jobs? Cities with the most Promedica Lab Customer Service job openings:
Infographic showing various Promedica Lab Customer Service job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 62% Full Time, 11% Part Time, 4% Temporary, 15% Contract, and 4% Nights. Highlights an 1% Physical, and 99% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Lab Customer Service Rep

Trilogy Health Services, LLC

Louisville, KY

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Job description

Hours: Sunday-Monday 2P-12:30A Thursday-Friday 2P-12:30A
JOIN TEAM TRILOGY
Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
POSITION OVERVIEW
The customer service representative will be responsible for providing excellent customer service to Synchrony Lab customers. Duties will include direct contact with Synchrony Lab customers and vendors, including the lab courier service. Such contact is often of a sensitive nature and requires the use of sound judgement, discretion and courtesy at all time.
Roles and Responsibilities
  • Provides customer service in a timely and professional manner.
  • Communicates results as needed to Laboratory clients: clearly, accurately, and effectively.
  • Serves as a resource to Synchrony Lab customers for test requirements, specimen submission, and other laboratory policies and procedures.
  • Communicates directly with lab courier service concerning the transportation of specimens and supplies.
  • Answers and directs all phone calls and fax transmissions, in regards to patient inquiries, courier logistics, and service issues.
  • Handles complaints, provides appropriate solutions and alternatives according to Synchrony Lab policies and procedures and follows up to ensure resolution.
  • Keeps work surfaces clean and orderly.
  • Other duties as assigned.

Qualifications
  • Education: High School / GED
    Experience: 0-1 years

Licenses and Certifications
  • Prior customer service experience preferred.
  • Previous experience in a healthcare setting preferred.

LOCATION
US-KY-Louisville
Synchrony Lab Services
3600 Chamberlain Ln
Louisville
KY
BENEFITS
  • Competitive salaries and weekly pay
  • 401(k) Company Match
  • Mental Health Support Program
  • Student Loan Repayment and Tuition Reimbursement
  • Health, vision, dental & life insurance kick in on the first of the month after your start date
  • First time homebuyers' program
  • HSA/FSA
  • And so much more!

LIFE AT TRILOGY
Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.
Flexibility is what you want, and flexibility is what you'll get.
Come into the office because you want to - not because you have to. At Trilogy, we're proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you.
Six months of training, orientation and fun!
We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.
Other Details:
ABOUT TRILOGY HEALTH SERVICES
As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.

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