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Promedica Lab Customer Service Jobs (NOW HIRING)

Promedica

Cardiologist - Advanced Heart Failure

Toledo, OH

$348K - $393K/yr

Additional ProMedica Physician Cardiology (PPC), an outstanding cardiology group, is currently ... This well-established cardiology practice offers the full spectrum of cardiac services and has ...

Promedica

RN - OBGYN - Physician Office

Sylvania, GA · On-site

$1.7K - $2.3K/wk

Key member of a patient centric care delivery model for high quality and service within a ProMedica ... May be assigned Lab functions and draws. * Assists leadership with ordering, maintaining, and ...

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Promedica Lab Customer Service information

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How much do promedica lab customer service jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for promedica lab customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does the CEO of ProMedica make?

The CEO of ProMedica, a healthcare organization, typically earns a salary that reflects executive compensation standards, which can range from several hundred thousand to several million dollars annually, including bonuses and benefits. Exact figures vary based on company performance and reporting periods, but such information is publicly available in annual reports or SEC filings.

Does ProMedica offer remote jobs?

Promedica Lab Customer Service positions are typically based in a clinical or office environment, but some roles may offer remote or hybrid work options depending on the specific job and department. Candidates should review individual job postings for remote work availability and requirements such as computer skills and internet connectivity.

What is the difference between Promedica Lab Customer Service vs Promedica Medical Laboratory Technician?

AspectPromedica Lab Customer ServicePromedica Medical Laboratory Technician
CredentialsHigh school diploma or equivalent; training in customer serviceAssociate's degree in medical laboratory technology; certification often required
Work EnvironmentCall centers, hospital labs, outpatient clinicsLaboratory settings performing tests and analyzing samples
Employer & Industry UsageHealthcare providers, labs, hospitalsMedical laboratories, hospitals, clinics

While Promedica Lab Customer Service representatives focus on assisting patients and providers with inquiries and scheduling, Promedica Medical Laboratory Technicians perform technical testing and analysis of samples. Both roles are essential in healthcare, but they differ in responsibilities, credentials, and work environment.

What does a Promedica Lab Customer Service representative do?

A Promedica Lab Customer Service representative assists patients, healthcare providers, and internal staff with lab-related inquiries, such as test results, billing questions, and appointment scheduling. They handle phone calls and emails, provide information about lab services, resolve issues, and ensure accurate communication between the laboratory and its clients. Their role is essential for maintaining high-quality service and supporting the overall operations of Promedica laboratories.

What are the key skills and qualifications needed to thrive as a Promedica Lab Customer Service representative, and why are they important?

To thrive as a Promedica Lab Customer Service representative, you need strong knowledge of laboratory procedures, medical terminology, and customer service protocols, typically supported by a high school diploma or equivalent. Familiarity with laboratory information systems (LIS), electronic health records (EHR), and standard office software is often required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure accurate information delivery, efficient issue resolution, and a positive experience for patients and healthcare providers.

Who is the CEO of ProMedica?

ProMedica's CEO is Lisa D. Carter. As a healthcare organization, leadership roles like CEO are crucial for strategic direction and operational management. Job seekers in healthcare customer service roles should focus on understanding organizational leadership and structure.

How many employees does ProMedica have?

ProMedica, the healthcare organization associated with Promedica Lab Customer Service roles, employs approximately 20,000 people across its hospitals, clinics, and support services. The number of employees can vary based on organizational needs and expansions. Customer service roles are typically part of larger healthcare teams within the organization.

What are the typical daily responsibilities of a Promedica Lab Customer Service representative?

As a Promedica Lab Customer Service representative, your daily responsibilities generally include answering phone calls from patients and healthcare providers, assisting with test results inquiries, handling specimen collection questions, and resolving billing or scheduling issues. You will also coordinate with lab technicians and other departments to ensure timely and accurate communication. Attention to detail, strong communication skills, and the ability to manage multiple tasks efficiently are essential for success in this role.
What cities are hiring for Promedica Lab Customer Service jobs? Cities with the most Promedica Lab Customer Service job openings:
Infographic showing various Promedica Lab Customer Service job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 62% Full Time, 11% Part Time, 4% Temporary, 15% Contract, and 4% Nights. Highlights an 1% Physical, and 99% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Medical Laboratory Technician - Fostoria Community Hospital

Medical Laboratory Technician - Fostoria Community Hospital

Promedica

Fostoria, OH • On-site

Other

Posted yesterday

ProMedica rating

6.5

Company rating: 6.5 out of 10

Based on 276 frontline employees who took The Breakroom Quiz

594th of 875 rated healthcare providers

Job description

Location:

Fostoria Community Hospital

Department:

Laboratory

Weekly Hours:

0

Status:

Per Diem

Shift:

Variable (United States of America)

Job Summary:

As a Medical Laboratory Technician II (MLT II), your work will directly impact the diagnosis, treatment, and prevention of various medical conditions.

In this role, you will process, evaluate, recognize, and interpret specimens. This role will also require leadership as you will provide guidance to co-workers should a staffing or technical issue arise when an on-site supervisor is absent.

The above summary of accountabilities is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

REQUIREMENTS

  • Associate's degree in laboratory science, or medical laboratory technology from anaccredited institution OR Transcripts showing 60 semester hours from an accredited institutionwith transcripts indicating 24 semester hours of medical laboratory technology courses or 24semester hours of science courses that include 6 semester hours in chemistry, 6 semester hours of biology, and 12 semester hours of chemistry, biology, or medical laboratory technology in any combination OR meet an alternate qualification route for High Complexity Testing Personnel as detailed in 42 CFR subpart M 493.1489.
  • Completion of a clinical laboratory training program approved or accreditedby the ABHES, the CAHEA, or other organization approved by HHS OR at least 3 months of full-time experience across all lab disciplines OR alternate experience route for High Complexity Testing Personnel as detailed in 42 CFR subpart M 493.1489.
  • American Society of Pathology (ASCP) MLT eligible at time of hire with certification achieved within one year of hire

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health.For more information about ProMedica, please visitpromedica.org/aboutus.

Benefits:

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org


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