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Promedica Lab Customer Service Jobs (NOW HIRING)

Emory Healthcare

PRN Lab Customer Service Rep

Atlanta, GA · On-site

$15.50 - $21.25/hr

Accesses, prints, and distributes patient lab reports to appropriate patient care areas. * Projects ... Three years phlebotomy, processing, or customer service experience preferred. * Phlebotomy ...

Promedica

Float Phlebotomist - Adrian

Adrian, MI

$16.25 - $19.50/hr

Lab Outreach Weekly Hours: 0 Status: Per Diem Shift: Variable (United States of America) Job ... ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo ...

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How much do promedica lab customer service jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for promedica lab customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does the CEO of ProMedica make?

The CEO of ProMedica, a healthcare organization, typically earns a salary that reflects executive compensation standards, which can range from several hundred thousand to several million dollars annually, including bonuses and benefits. Exact figures vary based on company performance and reporting periods, but such information is publicly available in annual reports or SEC filings.

Does ProMedica offer remote jobs?

Promedica Lab Customer Service positions are typically based in a clinical or office environment, but some roles may offer remote or hybrid work options depending on the specific job and department. Candidates should review individual job postings for remote work availability and requirements such as computer skills and internet connectivity.

What is the difference between Promedica Lab Customer Service vs Promedica Medical Laboratory Technician?

AspectPromedica Lab Customer ServicePromedica Medical Laboratory Technician
CredentialsHigh school diploma or equivalent; training in customer serviceAssociate's degree in medical laboratory technology; certification often required
Work EnvironmentCall centers, hospital labs, outpatient clinicsLaboratory settings performing tests and analyzing samples
Employer & Industry UsageHealthcare providers, labs, hospitalsMedical laboratories, hospitals, clinics

While Promedica Lab Customer Service representatives focus on assisting patients and providers with inquiries and scheduling, Promedica Medical Laboratory Technicians perform technical testing and analysis of samples. Both roles are essential in healthcare, but they differ in responsibilities, credentials, and work environment.

What does a Promedica Lab Customer Service representative do?

A Promedica Lab Customer Service representative assists patients, healthcare providers, and internal staff with lab-related inquiries, such as test results, billing questions, and appointment scheduling. They handle phone calls and emails, provide information about lab services, resolve issues, and ensure accurate communication between the laboratory and its clients. Their role is essential for maintaining high-quality service and supporting the overall operations of Promedica laboratories.

What are the key skills and qualifications needed to thrive as a Promedica Lab Customer Service representative, and why are they important?

To thrive as a Promedica Lab Customer Service representative, you need strong knowledge of laboratory procedures, medical terminology, and customer service protocols, typically supported by a high school diploma or equivalent. Familiarity with laboratory information systems (LIS), electronic health records (EHR), and standard office software is often required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure accurate information delivery, efficient issue resolution, and a positive experience for patients and healthcare providers.

Who is the CEO of ProMedica?

ProMedica's CEO is Lisa D. Carter. As a healthcare organization, leadership roles like CEO are crucial for strategic direction and operational management. Job seekers in healthcare customer service roles should focus on understanding organizational leadership and structure.

How many employees does ProMedica have?

ProMedica, the healthcare organization associated with Promedica Lab Customer Service roles, employs approximately 20,000 people across its hospitals, clinics, and support services. The number of employees can vary based on organizational needs and expansions. Customer service roles are typically part of larger healthcare teams within the organization.

What are the typical daily responsibilities of a Promedica Lab Customer Service representative?

As a Promedica Lab Customer Service representative, your daily responsibilities generally include answering phone calls from patients and healthcare providers, assisting with test results inquiries, handling specimen collection questions, and resolving billing or scheduling issues. You will also coordinate with lab technicians and other departments to ensure timely and accurate communication. Attention to detail, strong communication skills, and the ability to manage multiple tasks efficiently are essential for success in this role.
What cities are hiring for Promedica Lab Customer Service jobs? Cities with the most Promedica Lab Customer Service job openings:
Infographic showing various Promedica Lab Customer Service job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 62% Full Time, 11% Part Time, 4% Temporary, 15% Contract, and 4% Nights. Highlights an 1% Physical, and 99% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
PRN Lab Customer Service Rep

PRN Lab Customer Service Rep

Emory Healthcare

Atlanta, GA • On-site

$15.50 - $21.25/hr

Contractor

Posted 15 days ago

Emory Healthcare rating

7.7

Company rating: 7.7 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

162nd of 875 rated healthcare providers

Job description

Overview

Varied Shift

Description
  • Registers patient specimens for in house or referral testing.
  • Retrieves appropriate billing information from a variety of electronic systems.
  • Answers and routes telephone calls from customers.
  • Provides information to customers and solicits information to triage calls to disseminate to appropriate departments.
  • Acts as liaison between customer and various departments.
  • Accesses, prints, and distributes patient lab reports to appropriate patient care areas.
  • Projects a professional image through formal and informal communication to internal and external customers.
  • Orders and maintains an adequate inventory of commonly used supplies to ensure immediate availability; Evaluates new products as available.
  • Takes prompt action to resolve any problem with the registration or ordering of specimens.
  • Escalates to supervisor when needed.
  • Accurately places order on patient samples Investigates and resolves all problems and provides documentation for monthly quality management reports.
  • Answers and routes telephone calls efficiently and professionally providing information as needed and/or soliciting information to triage calls to appropriate departments.
  • Works with supervisor to formulate plan for professional development.
  • Attends educational in-services and training classes for various computer systems as necessary.
  • Is proficient in computer programs necessary to track and document work related data.
  • Registers patient specimens for in house or referral testing.
  • Retrieves appropriate billing information from a variety of electronic systems.
  • Troubleshoots and resolves problems related to specimens, results, billing.
  • Responds to telephone inquiries from medical staff concerning status of patient testing.
  • Serves as liaison between the laboratory and medical and nursing staff regarding ordering, collection and processing of patient specimens.
  • Reviews test requisitions and specimen labels for accurate information and orders tests appropriately.
  • Follows up on all tests with incomplete information or questionable test orders.
  • Verifies and updates insurance information and triages specimens to the proper testing facility.
  • Perform other duties as assigned or requested.

MINIMUM QUALIFICATIONS:

  • High School diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.
  • Three years phlebotomy, processing, or customer service experience preferred.
  • Phlebotomy certification preferred.

PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Employment Type: CONTRACTOR

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