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Project Success Manager Jobs in New York (NOW HIRING)

FlowX.AI

Customer Success Manager

Manhattan, NY · On-site

Experience managing implementation projects, with solid project management skills. * Commercial ... success - comfortable owning renewal and upsell conversations, not just adoption. * Strong ...

FlowX.ai group

Customer Success Manager

Manhattan, NY · On-site

$90 - $130/hr

Experience managing implementation projects, with solid project management skills. * Commercial ... success - comfortable owning renewal and upsell conversations, not just adoption. * Strong ...

Luminance

Customer Success Manager

New York, NY

We welcome candidates from Customer Success, Account Management, Project Management, Implementation, or client-facing legal roles including former lawyers who are passionate about technology and ...

ExtensisHR

Career Success Manager

New York, NY · On-site

$58K - $62K/yr

As a Career Success Manager, you will facilitate workshops on career readiness, leadership ... Additional projects and duties as determined by local and national program teams * Minimum 2 years ...

Axomic Ltd

Customer Success Manager

Manhattan, NY · On-site

$85K - $115K/yr

Manage Onboarding Projects & Client Momentum * Create and manage onboarding success plans and supporting documentation focused on enablement, outcomes, and adoption (technical project plans remain ...

America Needs You

Career Success Manager

New York, NY · On-site

$58K - $62K/yr

As a Career Success Manager, you will facilitate workshops on career readiness, leadership ... Additional projects and duties as determined by local and national program teams What You Bring

America Needs You

Career Success Manager

New York, NY · On-site

$58K - $62K/yr

As a Career Success Manager, you will facilitate workshops on career readiness, leadership ... Additional projects and duties as determined by local and national program teams What You Bring

America Needs You

Career Success Manager

New York, NY · On-site

$58K - $62K/yr

As a Career Success Manager, you will facilitate workshops on career readiness, leadership ... Additional projects and duties as determined by local and national program teams What You Bring

Axomic Ltd

Customer Success Manager

Manhattan, NY · On-site

Manage Onboarding Projects & Client Momentum * Create and manage onboarding success plans and supporting documentation focused on enablement, outcomes, and adoption (technical project plans remain ...

Bright!Tax

Client Success Manager

New York, NY · Remote

Client Success Manager About Bright!Tax Bright!Tax is a leading U.S. tax provider for Americans ... You create clarity, build trust, and keep projects moving forward by coordinating closely with our ...

New

Bright Tax

Client Success Manager

New York, NY · On-site

Client Success Manager About Bright!Tax Bright!Tax is a leading U.S. tax provider for Americans ... You create clarity, build trust, and keep projects moving forward by coordinating closely with our ...

New

Verneek

Partner Success Manager

New York, NY

Partner Success Manager As a Partner Success Manager, you will be the primary strategic partner for ... Strong project management skills, with successful track record on interdisciplinary communications

Bright!Tax

Client Success Manager

New York, NY · Remote

Client Success Manager About Bright!Tax Bright!Tax is a leading U.S. tax provider for Americans ... You create clarity, build trust, and keep projects moving forward by coordinating closely with our ...

New

Passage Health

Customer Success Manager

New York, NY · On-site +1

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage ... Project Management: Exceptional organizational skills and ability to manage multiple projects and ...

PEX

Customer Success Manager

Pelham, NY · On-site

$90 - $130/hr

Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX ... Strong communication, presentation, and project management skills * Ability to work cross ...

AppCard Inc

Customer Success Manager

Manhattan, NY · On-site

AppCard is looking for a business savvy Success Manager to deliver winning loyalty and marketing ... Manage multiple cross-product opportunities and projects Qualifications * 1-2 years' sales ...

Verneek AI

Partner Success Manager

Manhattan, NY · On-site

$40 - $200/hr

Partner Success Manager As a Partner Success Manager, you will be the primary strategic partner for ... Strong project management skills, with successful track record on interdisciplinary communications

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Project Success Manager information

What is a project success manager?

A Project Success Manager is a professional responsible for ensuring that projects meet their objectives and deliver the expected outcomes. They work closely with clients and internal teams to monitor progress, address challenges, and ensure effective communication throughout the project lifecycle. Their main goal is to drive project success by managing risks, facilitating collaboration, and making sure deliverables are completed on time and within budget. Project Success Managers often serve as the main point of contact for stakeholders, ensuring their needs are met and expectations are aligned. This role is crucial in industries where customer satisfaction and project outcomes directly impact business growth.

How does a project success manager typically collaborate with clients and internal teams to ensure project objectives are met?

A Project Success Manager serves as the primary liaison between clients and internal teams, facilitating clear communication and alignment of goals throughout the project lifecycle. They regularly coordinate with stakeholders to gather requirements, provide updates, and anticipate potential challenges. Internally, they work closely with cross-functional teams such as product, engineering, and customer support to ensure deliverables are on track and client expectations are consistently met. Building strong relationships and proactively addressing issues are key aspects of their daily responsibilities, ultimately driving project success and client satisfaction.

What are the key skills and qualifications needed to thrive as a project success manager, and why are they important?

To thrive as a Project Success Manager, you need expertise in project management methodologies, client relationship building, and a background in business or related fields. Familiarity with project management software (such as Asana, Jira, or Trello), CRM platforms, and relevant certifications like PMP or CAPM is typically required. Exceptional communication, problem-solving, and leadership skills help you proactively address challenges and foster trust with stakeholders. These skills are crucial for ensuring projects are delivered on time, within scope, and to the satisfaction of all parties involved.

What is the difference between Project Success Manager vs Project Coordinator?

AspectProject Success ManagerProject Coordinator
CredentialsTypically requires a project management certification (PMP, CAPM) and experience in project managementOften requires a bachelor's degree; certifications like CAPM are common but not mandatory
Work EnvironmentFocuses on strategic oversight, stakeholder communication, and ensuring project goals are metHandles day-to-day task coordination, scheduling, and supporting project teams
Employer & Industry UsageUsed across industries to ensure project success and client satisfactionCommonly found in project teams to assist in project execution

The Project Success Manager focuses on strategic oversight and ensuring overall project success, while the Project Coordinator handles operational tasks and supports project teams. Both roles are essential but differ in scope and responsibilities.

What does a successful project success manager do?

A successful Project Success Manager oversees project planning, execution, and delivery to ensure objectives are met on time and within budget. They coordinate teams, manage stakeholder communication, and utilize project management tools to track progress and resolve issues, ensuring overall project success.

What are popular job titles related to Project Success Manager jobs in New York?

For Project Success Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Project Success Manager jobs in New York look for?

The top searched job categories for Project Success Manager jobs in New York are:

What cities in New York are hiring for Project Success Manager jobs?

Cities in New York with the most Project Success Manager job openings:

Project Success Manager jobs near you
Infographic showing various Project Success Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Customer Success Manager

FlowX.AI

Manhattan, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.
Mission
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.
What you would do on a daily basis:
  • Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.
  • Identifying friction points and blockers, and helping the customer team work through them.
  • Working with the product team on identified platform issues to drive resolution.
  • Understanding the pain points of the client and showing the value of the platform being offered.
  • Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.
  • Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.
  • Putting the client's needs first.

Who you are:
  • 3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.
  • Experience managing implementation projects, with solid project management skills.
  • Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.
  • Strong analytical skills and mindset.
  • Excellent English verbal and written communication/presentation skills.
  • Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.

What's in it for you:
  • Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.
  • Work directly with the tech and business leadership of European and American companies to transform digital experiences.
  • Direct involvement in further building the team & the culture.
  • Early-stage equity package to be considered.

Location: New York City
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

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