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Progressive Insurance Customer Service Jobs in Washington, DC

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Progressive Insurance Customer Service information

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$11

$21

$30

How much do progressive insurance customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for progressive insurance customer service in Washington, DC is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.70 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Washington, DC?

For Progressive Insurance Customer Service jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Washington, DC look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Washington, DC are:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $44,282 per year, or $21.3 per hour.

Insurance Customer Service Representative

Kensington, MD • On-site

Hazar Insurance
Insurance Services • 11 - 50 employees
Learn more about Hazar Insuranceexternal

$15 - $20/hr

Full-time

Medical, PTO

Posted 14 days ago

Job description

Join our dedicated team at Hazar Insurance, located in the vibrant community of Kensington, Maryland. We are seeking an enthusiastic Insurance Customer Service Representative to provide exceptional service and support to our valued clients. As the face of our company, you will play a crucial role in building positive relationships with our customers and ensuring their insurance needs are addressed promptly and efficiently. This is not a remote position, as we believe in the power of face-to-face interactions in fostering trust and understanding. Your ability to communicate clearly and positively, combined with a passion for helping others, will be key to your success in this role. At Hazar Insurance, we are committed to creating a supportive and dynamic environment where your contributions are recognized and valued. If you are ready to make a difference and be part of a professional and inviting team, we would love to hear from you.


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Hands on Training

Evenings Off

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Career Growth Opportunities

Fun & Friendly Co-workers

Bonus Opportunities


Responsibilities
  • Client Support: Provide exemplary customer service to clients by answering enquiries related to insurance policies.
  • Problem Resolution: Assist customers in resolving issues, ensuring a satisfactory outcome that aligns with company policies and customer expectations.
  • Information Dissemination: Effectively communicate policy information, changes, and benefits to clients, ensuring clarity and understanding.
  • Document Management: Maintain and update customer records with accuracy and confidentiality at all times.
  • Customer Engagement: Proactively reach out to clients to update them about new products or policy details relevant to their needs.
  • Feedback Handling: Gather and forward client feedback to ensure service improvements and enhanced customer satisfaction.

Requirements
  • Prior experience in customer service, especially within the insurance industry, is preferred.
  • Communication Skills: Excellent verbal and written communication skills are essential for clear and effective interactions with clients.
  • Interpersonal Skills: Ability to build rapport and maintain positive relationships with clients.
  • Organizational Skills: Strong organizational skills with attention to detail and the ability to multitask effectively.
  • Computer Proficiency: Comfort with using computers and various software applications, including CRM systems.
  • Must pass the Property and Casualty (P&C) Insurance Licensing Exam within three months of hire.