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Insurance Customer Service Representative Jobs in Washington, DC

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Insurance Customer Service Representative information

See Washington, DC salary details

$29.4K

$54.8K

$82.6K

How much do insurance customer service representative jobs pay per year?

As of Aug 27, 2026, the average yearly pay for insurance customer service representative in Washington, DC is $54,808.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $62,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Washington, DC look for?

The top searched job categories for Insurance Customer Service Representative jobs in Washington, DC are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Washington, DC as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $54,808 per year, or $26.4 per hour.

Insurance Customer Service Representative

Kensington, MD • On-site

Hazar Insurance
Insurance Services • 11 - 50 employees
Learn more about Hazar Insuranceexternal

$15 - $20/hr

Full-time

Medical, PTO

Posted 2 days ago

New

Job description

Join our dedicated team at Hazar Insurance, located in the vibrant community of Kensington, Maryland. We are seeking an enthusiastic Insurance Customer Service Representative to provide exceptional service and support to our valued clients. As the face of our company, you will play a crucial role in building positive relationships with our customers and ensuring their insurance needs are addressed promptly and efficiently. This is not a remote position, as we believe in the power of face-to-face interactions in fostering trust and understanding. Your ability to communicate clearly and positively, combined with a passion for helping others, will be key to your success in this role. At Hazar Insurance, we are committed to creating a supportive and dynamic environment where your contributions are recognized and valued. If you are ready to make a difference and be part of a professional and inviting team, we would love to hear from you.


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Hands on Training

Evenings Off

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Career Growth Opportunities

Fun & Friendly Co-workers

Bonus Opportunities


Responsibilities
  • Client Support: Provide exemplary customer service to clients by answering enquiries related to insurance policies.
  • Problem Resolution: Assist customers in resolving issues, ensuring a satisfactory outcome that aligns with company policies and customer expectations.
  • Information Dissemination: Effectively communicate policy information, changes, and benefits to clients, ensuring clarity and understanding.
  • Document Management: Maintain and update customer records with accuracy and confidentiality at all times.
  • Customer Engagement: Proactively reach out to clients to update them about new products or policy details relevant to their needs.
  • Feedback Handling: Gather and forward client feedback to ensure service improvements and enhanced customer satisfaction.

Requirements
  • Prior experience in customer service, especially within the insurance industry, is preferred.
  • Communication Skills: Excellent verbal and written communication skills are essential for clear and effective interactions with clients.
  • Interpersonal Skills: Ability to build rapport and maintain positive relationships with clients.
  • Organizational Skills: Strong organizational skills with attention to detail and the ability to multitask effectively.
  • Computer Proficiency: Comfort with using computers and various software applications, including CRM systems.
  • Must pass the Property and Casualty (P&C) Insurance Licensing Exam within three months of hire.