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Progressive Insurance Customer Service Jobs in Miami, FL

Propel Aviation Sales & Services LLC

Customer Service

Miami, FL · On-site

$15.25 - $20.75/hr

As a Customer Sales Representative at Propel Aviation Sales and Services, you will play a pivotal ... Comprehensive benefits package, including health insurance and paid time off (sick time, personal ...

Dollar Tree

customer service

Miami, FL · On-site

$13.75 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Dollartree

customer service

Miami, FL · On-site

$13.75 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

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Progressive Insurance Customer Service information

See Miami, FL salary details

$9

$17

$25

How much do progressive insurance customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for progressive insurance customer service in Miami, FL is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Miami, FL?

For Progressive Insurance Customer Service jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Miami, FL look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Miami, FL are:

What cities near Miami, FL are hiring for Progressive Insurance Customer Service jobs?

Cities near Miami, FL with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Miami, FL as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $37,395 per year, or $18 per hour.

Customer Service Representative 440 Licensed

People Trucking Insurance

Hialeah, FL • Remote

$37K - $91K/yr

Full-time

Re-posted 24 days ago

Job description

Growing local independent insurance agency is looking for a motivated personal lines agent/CSR (either 220 or 440) to join our Sales agency team.

If you are a highly-motivated self-starter who thrives in a fast-paced environment, who loves to SALE then this is your opportunity for a rewarding career with excellent income and growth potential.

Minimum 1-year sales experience in Property & Casualty insurance REQUIRED.

*Knowledge in the following company is a PLUS!

Federated, Universal, UPC, Citizens, Monarch, Heritage, Tower Hill

Requirements

  • Excellent communication skills
  • Self-motivated
  • Proactive in problem-solving
  • Ability to multi-task
  • Bilingual - Spanish and English
  • Professional and dependable
  • Willing to learn and grow
  • Punctual and competent
  • Able to learn insurance policy and database features
  • Computer literate
  • Desire to earn an ABOVE AVERAGE INCOME
  • Aggressive commission and bonus structure
People Trucking Insurance logo

About People Trucking Insurance

Sourced by ZipRecruiter

Our insurance agency specializes in commercial truck insurance and transportation insurance coverage. We propose protection for you and your commercial trucking and transportation requirements including auto liability, non-trucking liability, general liability, motor truck cargo, physical damage, and trailer interchange. We do business with the customer in mind. At our independent agency, we have relations with several insurance companies, permitting you to get the right price with the right service. We help you find the correct coverage, with the best carriers. We will provide the best value for your needs.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Fort Myers, FL, US

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