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Progressive Insurance Customer Service Jobs in Wisconsin

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Medicare Customer Advisor Licensed Insurance Agent

Milwaukee, WI · On-site

$39K - $54K/yr

Possess at least one year of customer service experience * Demonstrate typing skills of 45 WPM or ... If you have an active insurance license, strong customer service abilities, and an interest in ...

Amorim Cork Composites Inc

Customer Service

Trevor, WI · On-site

$16.75 - $22.25/hr

We are seeking a detail-oriented and analytical Customer Service to join our Sales Support ... Health insurance * Health savings account * Life insurance * Paid time off * Parental leave

WAGO

Customer Service

Germantown, WI · On-site

$16.25 - $22.25/hr

... insurance plans-life, AD&D, short-term disability and long-term disability, and a retirement 401k ... High school diploma and two years' experience in customer service or related fields. * Proficient ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Health insurance benefits * Paid holidays * And more FOR MORE INFORMATION, PLEASE REFER TO UPC ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

Position SummaryThe Customer Service Associate serves as the frontline and first point of contact ... Benefits401(k)Paid Time Off (PTO)Health insurance benefitsPaid holidaysAnd moreFOR MORE INFORMATION ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Health insurance benefits * Paid holidays * And more FOR MORE INFORMATION, PLEASE REFER TO UPC ...

Universal Presentation Concepts

Customer Service

Monona, WI · On-site

$15 - $20.75/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Health insurance benefits * Paid holidays * And more FOR MORE INFORMATION, PLEASE REFER TO UPC ...

Wago

Customer Service

Germantown, WI · On-site

$16.25 - $22.25/hr

Customer Service Representative WAGO Corporation is seeking an enthusiastic and customer-focused ... insurance plans-life, AD&D, short-term disability and long-term disability, and a retirement 401k ...

Hy-Vee Food Stores

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... insured mail * Process Western Union orders and send faxes for customers * Sell money orders and ...

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Progressive Insurance Customer Service information

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Wisconsin?

For Progressive Insurance Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Wisconsin look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Wisconsin are:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative - State Farm Agent Team Member

State Farm

Franklin, WI • On-site

$18 - $23/hr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,553 frontline employees who took The Breakroom Quiz

237th of 309 rated insurance

Job description

Responsive recruiter
Benefits:
  • Health Benefit
  • 401(k)
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k) matching
  • Bonus based on performance

Let's be honest...
If you love helping customers and spotting opportunities to grow accounts, this role was built for you.
We're looking for someone who can deliver great service, build real relationships, and confidently recommend the right coverage when clients need more protection. This is not a cold-calling grind - most opportunities come from our existing clients and inbound activity.
What You'll Do
Take care of our clients
  • Answer client questions by phone, email, or in person
  • Process policy changes, renewals, and endorsements
  • Explain coverage in plain English (no insurance jargon overload)
  • Help with billing questions and basic claims guidance

Grow the book (without being pushy)
  • Spot cross-sell and upsell opportunities during service conversations
  • Conduct friendly coverage reviews with current clients
  • Quote and bind new personal/commercial policies (based on your license)
  • Follow up on warm leads and referrals
  • Partner with producers to support new business

What Makes Someone Successful Here
  • You genuinely like helping people
  • You're comfortable recommending solutions when clients have gaps
  • You're organized and don't let details slip
  • You can juggle multiple conversations/tasks without getting flustered
  • You take ownership instead of waiting to be told what to do

Requirements
  • Property & Casualty license (or willingness to obtain)
  • Insurance, customer service, or sales experience preferred
  • Strong communication skills (written and verbal)
  • Comfortable learning agency systems and quoting tools

What You'll Get
  • Competitive base pay + bonus/commission opportunities
  • Supportive team that actually helps each other
  • Established client base (not starting from zero)
  • Training and licensing support if needed
  • PTO and benefits:
  • Growth path into senior service, account manager, or producer roles

Why People Stay Here
We don't believe in throwing new hires to the wolves. You'll get real support, clear expectations, and the chance to build your career.
Apply now if you want a role where service skills and sales instincts both matter.
Compensation: $18.00 - $23.00 per hour
Do you want a career and not just a job?
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Mike Bafus - State Farm Agent!
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
  • Our office is located in Greenfield, WI .
  • We currently have 3 team members at our agency.

If you want a career, not a job, then we encourage you to apply
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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