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Progressive Claims Adjuster Jobs in Rochester, NY

Progressive

Auto Damage Claims Adjuster

Rochester, NY · On-site

$67K - $81K/yr

Progress. As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end.

Progressive

Auto Damage Claims Adjuster

Canandaigua, NY · On-site

$67K - $81K/yr

Progress. As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end.

Progressive

Claims Adjuster Trainee

Rochester, NY · Hybrid

$60K - $63K/yr

Progress. As a claims adjuster trainee , you'll learn how to help customers get back on the road after an accident. This is not a field position, which means you'll be building relationships with ...

All JobsProgressive Claims Adjuster JobsProgressive Claims Adjuster Jobs in Rochester, NY

Progressive Claims Adjuster information

See Rochester, NY salary details

$30.1K

$63.7K

$88.8K

How much do progressive claims adjuster jobs pay per year?

As of Aug 26, 2026, the average yearly pay for progressive claims adjuster in Rochester, NY is $63,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $74,500.00 per year, depending on experience, location, and employer.

What does a Progressive Claims Adjuster do?

A Progressive Claims Adjuster is responsible for investigating insurance claims, evaluating the extent of insurance company liability, and negotiating settlements for customers. They review claim details, inspect damage (often to vehicles), gather statements, and work directly with policyholders, witnesses, and repair shops to resolve claims efficiently. Claims adjusters at Progressive often use technology to manage cases, document findings, and provide customer service throughout the claims process. Their role is key in ensuring fair and prompt resolution for both the company and its customers.

What are some common challenges faced by a Progressive Claims Adjuster, and how can they be effectively managed?

Progressive Claims Adjusters often encounter challenges such as handling a high volume of claims, dealing with distressed customers, and navigating complex policy details. Effective time management and strong communication skills are essential to manage workloads and provide empathetic service. Leveraging the company's training resources and collaborating with experienced team members can also help adjusters resolve complex claims efficiently. Staying organized and adaptable is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Progressive Claims Adjuster, and why are they important?

To thrive as a Progressive Claims Adjuster, you need strong analytical abilities, attention to detail, and a solid understanding of insurance policies, typically supported by a bachelor's degree or relevant experience. Familiarity with claims management software, estimating tools, and digital documentation systems is essential. Excellent communication, negotiation skills, and empathy help build rapport with clients and resolve disputes effectively. These skills ensure accurate, efficient claims processing and high customer satisfaction in a fast-paced, client-focused environment.

What is the difference between Progressive Claims Adjuster vs Property Claims Adjuster?

AspectProgressive Claims AdjusterProperty Claims Adjuster
CredentialsLicenses, certifications (e.g., state adjuster license)Licenses, certifications (e.g., state adjuster license)
Work EnvironmentInsurance company, remote or field workInsurance company, field or office work
Industry UsageAuto, property, and casualty insurancePrimarily property insurance claims
Common Search IntentClaims handling, auto insurance claimsProperty damage claims, home insurance

The main difference between a Progressive Claims Adjuster and a Property Claims Adjuster lies in their specific focus areas. Progressive Claims Adjusters often handle auto and casualty claims for the insurance company, while Property Claims Adjusters focus on property damage claims, such as homes and commercial buildings. Both roles require similar credentials and work environments, but their industry focus and types of claims differ.

Do progressive claims adjusters work from home?

Progressive claims adjusters often have the option to work remotely, especially for desk-based tasks such as reviewing claims and communicating with clients. However, some roles may require in-person visits or office presence depending on the company's policies and the nature of the claims handled.

What are popular job titles related to Progressive Claims Adjuster jobs in Rochester, NY?

For Progressive Claims Adjuster jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Progressive Claims Adjuster jobs in Rochester, NY look for?

The top searched job categories for Progressive Claims Adjuster jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Progressive Claims Adjuster jobs?

Cities near Rochester, NY with the most Progressive Claims Adjuster job openings:

Progressive Claims Adjuster jobs near you
Infographic showing various Progressive Claims Adjuster job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,748 per year, or $30.6 per hour.

Auto Damage Claims Adjuster

Progressive

Rochester, NY • On-site

$67K - $81K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Progressive Insurance rating

8.7

Company rating: 8.7 out of 10

Based on 597 frontline employees who took The Breakroom Quiz

72nd of 312 rated insurance

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Duties and responsibilities

  • Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
  • Negotiate repair process with body shops
  • Document information related to the claim and make decisions consistent with claims standards and local laws
  • Evaluate and handle claim payments and resolution of claims without payments
  • Review and determine validity of any supplement requests

Must-have qualifications

  • A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
  • {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
  • {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
  • Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Compensation:

  • $67,000 - $81,200/year, depending on experience
  • Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Location:

  • Rochester, NY
  • We assess our workload collectively, which means you may cover assignments outside your geographical area as well

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Physical requirements and working conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

  • Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.
  • Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.
  • Must be able to move and/or lift 20 lbs.
  • Involves standing and walking around the room to monitor work (e.g., training).
  • Requires long periods of standing (e.g., mailroom).
  • Involves frequent driving.
  • Required to climb, balance, stoop, crouch and crawl.

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://careers.progressive.com/pages/how-we-hire-faq-job-scams/

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