ZipRecruiter

Log In

1

Programs Manager Jobs in Mount Juliet, TN (NOW HIRING)

Koniag, Inc.

Deputy Program Manager

Nashville, TN · On-site

$112K/yr

Experience supporting or managing programs with budgets of $3M or greater. * Project Management Professional (PMP) certification or demonstrated progress toward obtaining certification within 12 ...

Meharry Medical College

Program Manager

Nashville, TN · On-site

... extramural programs, including grant-funded initiatives. This role is pivotal in ensuring ... The Program Manager acts as a liaison between Principal Investigators (PIs), Grants Management, and ...

Accura Engineering

Program Manager

Nashville, TN · On-site

Program Manager Work Location: Marshall Space Flight Center (MSFC), Huntsville, AL Salary: Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US Citizen and ...

Community Options

Program Manager

Nashville, TN · On-site

Develop and implement activity programs including the Meaningful Day curriculum * Communicate with ... Manage relationships with the families and guardians of the individuals in our care * Ensure work ...

Oracle

Program Manager 4

Nashville, TN · On-site

Own the end-to-end execution of complex AI infrastructure and GPU delivery programs, from strategic ... Manage deployment governance, operational readiness reviews, stakeholder transitions, and change ...

Community options

Program Manager

Nashville, TN · On-site

Develop and implement activity programs including the Meaningful Day curriculum * Communicate with ... Manage relationships with the families and guardians of the individuals in our care * Ensure work ...

Laborup

Technical Program Manager

Nashville, TN · On-site

$90K - $110K/yr

Run major programs end to end, RFQ through delivery. * Dual skillset development : Utilize and ... Develop two junior program managers into independent program owners. * Contracts: Assist with ...

Laborup

Technical Program Manager

Nashville, TN · On-site

$90K - $110K/yr

Run major programs end to end, RFQ through delivery. * Dual skillset development : Utilize and ... Develop two junior program managers into independent program owners. * Contracts: Assist with ...

Laborup

Technical Program Manager

Nashville, TN · On-site

$90K - $110K/yr

Run major programs end to end, RFQ through delivery. * Dual skillset development : Utilize and ... Develop two junior program managers into independent program owners. * Contracts: Assist with ...

previous pagenext page

Showing results 21-40

All JobsPrograms JobsPrograms Manager JobsPrograms Manager Jobs in Mount Juliet, TN

Programs Manager information

How does a programs manager typically collaborate with cross-functional teams to ensure project success?

Programs Managers frequently serve as the main point of coordination between various departments such as product development, marketing, finance, and operations. They facilitate regular meetings, set clear milestones, and ensure alignment on project goals and timelines. Effective Programs Managers are proactive in identifying potential bottlenecks and work closely with stakeholders to resolve issues quickly. This collaborative approach not only helps in delivering successful outcomes but also fosters a culture of open communication and teamwork across the organization.

What does a programs manager do?

A Programs Manager is responsible for overseeing and coordinating multiple projects or initiatives within an organization. They ensure that these programs align with the company’s strategic goals, manage resources, set timelines, and track progress. Programs Managers work closely with project managers and team members, addressing any issues that arise and ensuring that deliverables are met on time and within budget. Their role often involves communicating with stakeholders, developing program strategies, and measuring the overall success of the programs.

What are the key skills and qualifications needed to thrive as a programs manager?

To thrive as a Programs Manager, you need strong project management skills, strategic planning abilities, and often a bachelor’s degree in business, management, or a related field. Familiarity with project management tools like Asana, Trello, or Microsoft Project, as well as certifications such as PMP or PRINCE2, is highly valuable. Excellent communication, leadership, and problem-solving skills help Programs Managers motivate teams and coordinate across departments. These skills ensure effective execution of programs, alignment with organizational goals, and the successful delivery of projects on time and within budget.

What is the difference between Programs Manager vs Project Coordinator?

AspectPrograms ManagerProject Coordinator
CredentialsBachelor's degree; often PMP or related certificationsBachelor's degree; certifications like CAPM are common
Work EnvironmentOversees multiple projects and teams, strategic focusSupports project teams, handles administrative tasks
Employer & Industry UsageUsed in various industries including tech, healthcare, and non-profitsCommon in corporate, government, and non-profit sectors
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathClarifying support functions and entry-level roles

The Programs Manager typically oversees multiple projects, focusing on strategic alignment and long-term goals, requiring advanced certifications and experience. In contrast, the Project Coordinator supports project teams with administrative tasks, often serving as an entry point into project management. Both roles are vital in organizations but differ in scope, responsibilities, and seniority.

What are the most commonly searched types of Programs jobs in Mount Juliet, TN?

The most popular types of Programs jobs in Mount Juliet, TN are:

What cities near Mount Juliet, TN are hiring for Programs Manager jobs?

Cities near Mount Juliet, TN with the most Programs Manager job openings:

Programs Manager jobs near you
Infographic showing various Programs Manager job openings in Mount Juliet, TN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Deputy Program Manager

Koniag, Inc.

Nashville, TN • On-site

$112K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Koniag Services Inc., a Koniag Government Services company, is seeking an experienced Deputy Program Manager to support the leadership and oversight of IT Call Center operations in support of our government clients in the Nashville, Tennessee area. The ideal candidate is a highly organized and collaborative leader with a strong background in IT service desk and call center operations within a federal government environment. They bring a hands-on management style, exceptional communication skills, and a commitment to delivering outstanding service to government end users. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is located in Nashville, Tennessee.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Deputy Program Manager will work closely with and directly support the Program Manager in overseeing the day-to-day operations of the IT Call Center program. This individual will serve as the acting Program Manager in their absence and will play a critical role in ensuring program performance, staff management, and customer satisfaction goals are consistently achieved. Principal responsibilities will include but are not limited to:
  • Assist the Program Manager in the strategic planning, execution, and oversight of all IT Call Center operations, ensuring alignment with customer expectations and contractual requirements.
  • Serve as the acting Program Manager in the absence of the Program Manager, maintaining continuity of operations and customer relationships.
  • Directly oversee day-to-day call center operations, including ticket queue management, escalation handling, and shift coordination to ensure seamless service delivery across all operational hours.
  • Support the development and monitoring of program performance metrics and SLAs, analyzing trends and working with team leads to implement corrective actions when performance thresholds are not met.
  • Assist in the management and mentorship of call center supervisors, team leads, and IT support staff, promoting a culture of accountability, professionalism, and continuous improvement.
  • Coordinate workforce planning activities including staffing, scheduling, and resource allocation to ensure adequate coverage across all operational shifts.
  • Support the development and maintenance of key program documentation including standard operating procedures (SOPs), transition plans, risk registers, and program status reports.
  • Assist in managing program financials, including budget tracking, expenditure monitoring, and financial reporting in coordination with the Program Manager.
  • Facilitate communication between the customer, program leadership, and delivery teams, ensuring stakeholders are consistently informed of program status, risks, and issues.
  • Lead incident escalation processes in coordination with team leads, ensuring timely resolution and appropriate communication to stakeholders throughout the resolution lifecycle.
  • Support continuous process improvement efforts by identifying operational inefficiencies and recommending solutions aligned with ITIL best practices.
  • Coordinate with subcontractors and vendors as directed by the Program Manager to ensure performance standards and contractual obligations are met.
  • Assist in the preparation of customer-facing deliverables including monthly status reports, performance dashboards, and executive briefing materials.
  • Support business development activities as needed, including contributions to proposal writing, past performance documentation, and staffing plans.

Education and Experience:
Required:
  • Bachelor's degree in Business Administration, Information Technology, Management, or a related field from an accredited college or university.
  • 7+ years of progressive program or project management experience, with at least 3 years in a supervisory or management role within an IT call center, service desk, or IT support operations environment.
  • Demonstrated experience working within a federal government contracting environment.
  • Experience supporting or managing programs with budgets of $3M or greater.
  • Project Management Professional (PMP) certification or demonstrated progress toward obtaining certification within 12 months of hire.

Preferred:
  • Master's degree in Business Administration (MBA), Information Technology, Public Administration, or a related field.
  • Prior experience serving in a Deputy Program Manager or equivalent leadership role on a federal IT services contract.

Required Skills and Competencies:
  • Exceptional communication skills in English - both written and oral - with the ability to engage effectively with government stakeholders, technical teams, and frontline call center staff.
  • Strong leadership and team management skills with demonstrated ability to supervise and motivate multi-shift call center teams in a high-tempo service environment.
  • Working knowledge of IT service management principles and frameworks, including ITIL, with hands-on experience managing SLAs, KPIs, and operational performance reporting.
  • Experience utilizing IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent ticketing and workflow management systems.
  • Solid understanding of federal government contracting processes, including contract deliverable management and COR/CO relationships.
  • Proficiency in program planning, scheduling, and risk management within a government contracting context.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools such as Microsoft Teams and SharePoint.
  • Strong analytical and problem-solving skills with the ability to make sound operational decisions in a fast-paced environment.
  • Demonstrated ability to manage competing priorities and deliver results under tight deadlines.
  • Ability to obtain and maintain a government security clearance as required.

Desired Skills and Competencies:
  • Active government security clearance (Secret or higher).
  • ITIL Foundation certification or higher (ITIL Intermediate or ITIL 4 Managing Professional).
  • Experience with Agile or hybrid program management methodologies as applied to IT service delivery programs.
  • Program Management Professional (PgMP) certification.
  • Familiarity with federal IT governance frameworks such as FITARA, FedRAMP, or NIST cybersecurity standards.
  • Experience with workforce management tools and call center performance analytics platforms.
  • Knowledge of Earned Value Management (EVM) principles and reporting within a federal contract environment.
  • HDI Support Center Manager (HDI-SCM) or equivalent IT support center leadership certification.
  • Experience supporting business development efforts including proposal contributions and past performance write-ups.

Our Equal Employment Opportunity Policy:
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

Facebook

View All Koniag Jobs

Apply