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Programme Director Jobs in Pickering, ON (NOW HIRING)

Financeit

Senior Director, Strategic Programs

Toronto, ON · On-site +1

CA$150K - CA$175K/yr

As a Senior Director, Strategic Programs, you will serve as the strategic architect of our Direct ... Continuously monitor and evaluate program performance, leveraging data-driven insights to recommend ...

Financeit

Senior Director, Strategic Programs

Toronto, ON · On-site

CA$150K - CA$175K/yr

As a Senior Director, Strategic Programs, you will serve as the strategic architect of our Direct ... Continuously monitor and evaluate program performance, leveraging data-driven insights to recommend ...

WCYR

Program Manager

Newmarket, ON · On-site

Provide direct supervision to assigned frontline program staff. * Assume overall responsibility for the effective operation of all programs and services, including quality assurance, process ...

Mitacs

Program Manager

Toronto, ON

Reporting to the Director, Enterprise Transformation, this role is accountable for ensuring alignment, integration, and delivery across multiple corporate initiatives. The Program Manager serves as ...

Mitacs

Program Manager

Toronto, ON · Remote

Reporting to the Director, Enterprise Transformation, this role is accountable for ensuring alignment, integration, and delivery across multiple corporate initiatives. The Program Manager serves as ...

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Programme Director information

What is a programme director?

Programme Directors are senior professionals responsible for overseeing and managing multiple related projects within an organization, ensuring they align with the company's strategic goals. They coordinate project managers, allocate resources, set priorities, and monitor progress to deliver successful outcomes. Programme Directors often communicate with stakeholders, manage risks, and adjust plans as necessary to achieve the desired benefits and objectives. Their role is crucial in ensuring complex programmes are completed on time, within scope, and on budget.

How does a programme director typically collaborate with cross-functional teams to ensure project alignment and success?

A Programme Director frequently works with cross-functional teams by facilitating clear communication between departments such as finance, operations, and technical staff to align goals and expectations. They lead regular progress meetings, resolve interdepartmental conflicts, and strategically allocate resources across multiple projects. This collaboration ensures that all projects within the programme support overall business objectives and are delivered on time and within budget. Effective stakeholder management and fostering a culture of transparency are key to overcoming challenges that arise from coordinating diverse teams.

What are the key skills and qualifications needed to thrive as a programme director, and why are they important?

To thrive as a Programme Director, you need strong leadership, strategic planning, and project management skills, supported by significant experience and often an advanced degree in management or a related field. Familiarity with program management tools like MS Project, PRINCE2, or PMP certification is typically expected. Outstanding communication, stakeholder management, and decision-making abilities set exceptional Programme Directors apart. These skills ensure successful delivery of complex programs, alignment with organizational goals, and effective navigation of challenges.

What is the difference between Programme Director vs Project Manager?

AspectProgramme DirectorProject Manager
ResponsibilitiesOversees multiple projects, aligns programs with strategic goals, manages senior stakeholdersManages individual projects, ensures project deliverables, manages project teams
CredentialsTypically requires a degree in business, management, or related field; PMP or PgMP certifications are commonUsually holds a project management certification like PMP; relevant experience in project execution
Work EnvironmentStrategic, senior leadership level, often in corporate or government sectorsOperational, team-focused, often in various industries including IT, construction, or services

The main difference between a Programme Director and a Project Manager lies in scope and focus. The Programme Director oversees multiple projects and aligns them with strategic objectives, while the Project Manager handles the day-to-day management of individual projects. Both roles require project management credentials, but the Programme Director's role is more strategic and senior.

Is a programme director a high position?

A programme director is typically a senior leadership role responsible for overseeing multiple projects or programs within an organization. It is generally considered a high-level position that requires extensive experience, strategic planning skills, and often involves managing teams and budgets.

What degree do I need to be a programme director?

A programme director typically needs a bachelor's degree in a relevant field such as business, management, or a specific industry area. Many roles also prefer or require a master's degree or professional certifications in project or program management, along with significant experience in leadership and strategic planning.

What are the most commonly searched types of Programme jobs in Pickering, ON?

The most popular types of Programme jobs in Pickering, ON are:

What are popular job titles related to Programme Director jobs in Pickering, ON?

For Programme Director jobs in Pickering, ON, the most frequently searched job titles are:

What job categories do people searching Programme Director jobs in Pickering, ON look for?

The top searched job categories for Programme Director jobs in Pickering, ON are:

What cities near Pickering, ON are hiring for Programme Director jobs?

Cities near Pickering, ON with the most Programme Director job openings:

Programme Director jobs near you
Infographic showing various Programme Director job openings in Pickering, ON as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution.

Director, Sales & Service Programs

Holt Renfrew

Toronto, ON • On-site

Full-time

Medical, Dental, Retirement

Re-posted 15 days ago

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

At Holt Renfrew our mission is to present exceptional experiences together with the finest luxury products for life's every day and extraordinary moments. Every Holt Renfrew employee enables this mission and defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners.

The Director, Sales & Service is responsible for leading the execution, optimization, and continuous improvement of enterprise sales and service programs that drive profitable growth and elevate the omnichannel customer experience. This role translates strategy into action by operationalizing sales and service standards, enabling store teams, and ensuring consistent execution across stores, hospitality environments, and digital touchpoints. Grounded in luxury service principles and dataled insight, the Director plays a critical role in shaping how teams sell, serve, and build lasting client relationships, while acting as a connector between corporate strategy and field execution. The role supports across three integrated portfolios - Sales & Service Programming, Clienteling, and Service Experiences.

Key Responsibilities

Sales & Service Program Execution

  • Operationalize enterprise sales and service strategies in partnership with the DVP, Sales & Service
  • Own daytoday execution and continuous improvement of sales and service programs across the store network
  • Translate strategic priorities into practical tools, routines, and standards that support consistent field execution
  • Reinforce selling culture and service behaviours through clear expectations, rituals, and performance metrics

Store Communications & Enablement

  • Support centralized Store Communications to ensure clarity, consistency, and relevance of messaging for store teams
  • Partner with Store Operations and Learning teams to embed programs into daily routines
  • Drive adoption of programs through strong change management and leader enablement

Clienteling & OmniSeller Enablement

  • Lead execution and ongoing enhancement of clienteling programs and omniselling tools
  • Ensure sellers are equipped with actionable customer insights, CRM tools, and best practices to support personalized selling
  • Partner with Digital, Data, and Technology teams to align platform capabilities with field needs and adoption
  • Monitor usage, effectiveness, and impact of clienteling tools and recommend enhancements

Service Experience Support

  • Support the oversight and consistency of instore service experiences
  • Ensure experiences align with brand standards and the endtoend client journey
  • Partner with operators and crossfunctional teams to integrate experiential moments into selling and client engagement strategies

Training & Capability Building

  • Partner with Learning & Development to design and sustain sales and service training programs
  • Ensure training content is practical, scalable, and embedded into daily selling and service routines
  • Support rollout and adoption of new tools, technologies, and service standards

Insights & Performance

  • Analyze customer feedback, Customer Voice Survey (CVS) results, and performance data to identify opportunities
  • Translate insights into actionable program enhancements and field guidance
  • Support testandlearn initiatives to continuously evolve sales and service effectiveness

Planning & Financial Support

  • Support business planning, forecasting, and budget management for sales and service programs
  • Track program performance against objectives and financial targets

People Leadership

  • Lead, coach, and develop a highperforming team
  • Establish clear accountability, priorities, and performance expectations
  • Foster a collaborative, agile, and servicefocused team culture aligned with brand values

Ideal Candidate Profile

  • Postsecondary degree in a related field or equivalent experience
  • 7-10+ years of progressive experience in retail sales, service, or hospitality environments, with people leadership experience
  • Experience executing enterprise programs in a multistore or omnichannel environment
  • Strong operational and strategic mindset with the ability to translate strategy into action
  • Excellent communication and influencing skills, with the ability to partner crossfunctionally
  • Passion for luxury service, customer experience, and continuous improvement

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Echelle salariale a l'embauche :$130,000.00 - $140,000.00 / 130.000,00$ - 140.000,00$ (per year / par an)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La remuneration finale pour ce poste sera determinee sur la base des competences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'evaluation de sa contribution au poste a l'issue de la procedure d'entrevue. La fourchette indiquee est la fourchette de depart pour ce poste. Les offres peuvent varier en fonction de l'experience, des qualifications, du rendement et des conditions du marche local. Nous nous efforcons d'offrir une remuneration competitive qui corresponde a la contribution du candidat a notre equipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre tres convoitee remise d'employe.

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