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Trading Desk Production Support
Category: Software Development/ Engineering
Main location: United States, New York, New York
Position ID:J0626-1732
Employment Type: Full Time
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Position Description:
CGI is seeking a highly skilled production engineer to provide critical support for the trading desk for the Fixed Income product set. In this role, you will ensure the reliability, performance and scalability of real time trading systems. You will engage directly with Traders and Development teams to optimize trading workflows, troubleshoot complex issues and help drive continuous improvement in both the processes and the environment while sitting at trading desk floor.
The role is ideal for a problem solver who can thrive under pressure, able to balance technical ability with business acumen and communicate well to the trading desks. The team follow technology policies for change, incident and problem management with roles and responsibilities clearly defined. Ensure that support procedures and activities are followed diligently and suitably documented.
You will be part of an existing team and will ensure applications are maintained and monitored to provide a stable environment for all users. You will help the engineering culture that seeks to automate and reduce manual effort in order to reduce risk and costs.
Onsite at least 4 days week. Need to be in office trading desk in the morning by 7:00 AM before market opens. This position is located in New York, NY
Your future duties and responsibilities:
. Incident Management & Postmortem Excellence: Respond rapidly to production incidents with data driven decision making, minimizing downtime and financial impact. Lead root cause analysis and conduct blameless postmortems
. Monitoring & Automation: Enhance application health monitoring and implement automation to reduce manual intervention and improve system resilience
. Communication: Provide clear, timely updates to business stakeholders and senior technologists during incidents and follow ups.
. Collaboration: Partner with development teams to design and deploy fault tolerant, scalable solutions aligned with business goals
. Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks
. Mentorship: Support the growth of junior team members and promote a culture of engineering excellence and continuous improvement
. Trading desk knowledge - Fixed Income Rates or Credit. Need to work directly with traders in a live trading environment. 4 days/week client site is must. Need to be in office trading desk in the morning at 7:00 AM before market opens.
. Proven experience in a production support, SRE, or DevOps role within a trading or financial services environment.
. Knowledge of the Fixed Income product set, related market events, market data feeds and an understanding of the trading lifecycle (order routing, execution and settlement).
Required qualifications to be successful in this role:
Proven expertise in production support, incident management, root cause analysis, and service reliability, ensuring high system availability and SLA compliance.
Bachelor's degree in computer science, Engineering, or a related field, or equivalent professional experience.
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $95,500.00 $167,200.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Wellbeing programs
#LI-MP2
Skills:

• Splunk
• Linux
• Production Support
• Adv Adm - SysAdm & Scripting
• Adv Fin - Fixed Assets
• Docker
• Java
• Kubernetes
• Monitoring
• Oracle
• Python
• SQL
• Unix

What you can expect from us:
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
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CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations. Click here to access an overview of our U.S. Equal Employment Opportunity and Anti-Harassment Policy.
Applicants have rights under Federal Employment Laws:

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2. FMLA
3. Know Your Rights: Workplace Discrimination is Illegal
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CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.