Program Support Manager Jobs in Algonquin, IL (NOW HIRING)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.
Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Core Role Expectations

• Strategic Support & Organizational Effectiveness: Executes leader priorities with operational rigor, translating direction into actions and deliverables. Partners effectively across stakeholders, follows established processes, ensures operational accuracy, compliance, and timely escalation of risks or issues.
• Meeting & Event Coordination: Coordinates leadership routines, meetings, and events using established standards and templates. Ensures agendas, materials, logistics, action items, and follow-up communications are completed accurately and on time.
• Communications: Develops and delivers accurate, timely communications through appropriate channels. Coordinates stakeholder input and approvals, and produces clear, audience-appropriate summaries and materials.
• Employee Engagement: Leads development and execution of engagement plans, recognition programs, surveys, and related activities. Tracks participation, coordinates logistics, and provides basic reporting and summaries.
• Execution, Problem Solving & Adaptability: Takes ownership of assigned responsibilities, delivering high-quality work accurately, timely, and in alignment with established priorities, processes, and standards. Demonstrates strong problem-solving skills by identifying issues, risks, and process gaps; analyzing relevant information; applying sound judgment; and implementing practical solutions within established guidelines. Proactively addresses obstacles, anticipates potential challenges, and escalates complex issues appropriately while partnering with stakeholders to drive timely resolution and improve business outcomes. Adapts effectively to changing priorities and business needs, adjusting plans as needed while maintaining quality, responsiveness, and focus on organizational objectives.

Required Skills:

Business operations and administrative management experience
Budgeting, financial analysis, and expense management
Strong analytical and problem-solving skills
Process improvement and workflow optimization experience
Project coordination and organizational skills
Executive communication and stakeholder management
Ability to manage multiple priorities and deliver results
Knowledge of banking policies, programs, and procedures
Data-driven decision-making capabilities
Desired Skills:

Experience supporting senior executives or large organizations
Continuous improvement mindset
Strong relationship-building and influencing skills
Cross-functional collaboration experience
Ability to lead in a complex, fast-paced environment
Commitment to fostering an inclusive workplace
Experience supporting geographically dispersed teams

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