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Program Services Manager Jobs in Chicago, IL (NOW HIRING)

CHOOSE CHICAGO

Client Services Manager

Chicago, IL · On-site

Client Services Manager Department: Client Services Reports To: Sr. Director Client Services ... Develop new programs as well as recommendations for improving existing services, based on client ...

City Of Gary

Health Services Manager

Gary, IN · On-site

Position: Health Services Manager Division: Gary Health Department NATURE OF WORK: Under the ... Supervises staff utilizing Children's Health Immunization Registry Program (CHIRP) for immunization ...

Compass Group

Environmental Services Manager

Chicago, IL · On-site

$55K - $65K/yr

As specialists, we perform services including healthcare housekeeping, management in laundry ... Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance

Compass Group

Environmental Services Manager

Chicago, IL · On-site

$55K - $65K/yr

As specialists, we perform services including healthcare housekeeping, management in laundry ... Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance

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Showing results 21-40

All JobsProgram Services JobsProgram Services Manager JobsProgram Services Manager Jobs in Chicago, IL

Program Services Manager information

See Chicago, IL salary details

$40.2K

$78.2K

$147.3K

How much do program services manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for program services manager in Chicago, IL is $78,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $91,700.00 per year, depending on experience, location, and employer.

What does a program services manager do?

A Program Services Manager oversees the planning, implementation, and evaluation of programs within an organization, ensuring they meet set objectives and serve the intended population effectively. They coordinate staff, manage budgets, monitor program outcomes, and liaise with stakeholders to deliver high-quality services. This role often involves developing policies, reporting on program performance, and making improvements based on feedback and data analysis. Program Services Managers are vital for ensuring that organizational programs run smoothly and achieve their desired impact.

What are the key skills and qualifications needed to thrive as a program services manager?

To thrive as a Program Services Manager, you need strong leadership, project management, and program development skills, typically backed by a bachelor’s or master’s degree in a related field. Familiarity with project management software, budgeting tools, and data tracking systems is usually required, along with certifications like PMP being advantageous. Superior communication, problem-solving, and team-building abilities help you motivate staff and effectively liaise with stakeholders. These skills are crucial for ensuring programs are executed efficiently, meet organizational goals, and deliver impactful services.

What are some common challenges faced by program services managers, and how can they be addressed?

Program Services Managers often encounter challenges such as balancing multiple projects simultaneously, ensuring consistent communication among team members, and adapting to changing client or organizational needs. Effective time management, regular team check-ins, and clear documentation can help address these issues. Additionally, building strong relationships with stakeholders and being proactive about potential obstacles are key strategies for success in this role.

What is the difference between Program Services Manager vs Program Coordinator?

AspectProgram Services ManagerProgram Coordinator
Required CredentialsBachelor's degree, experience in program management, certifications may be preferredAssociate's or Bachelor's degree, relevant experience often preferred
Work EnvironmentOversees multiple programs, manages staff, strategic planningSupports program activities, handles logistics, assists with implementation
Employer & Industry UsageNonprofits, government agencies, educational institutionsNonprofits, community organizations, healthcare providers
Common Search & Comparison IntentUnderstanding managerial roles in program deliveryLearning about support roles in program execution

The Program Services Manager typically holds more responsibilities, including strategic planning and staff management, requiring higher credentials. The Program Coordinator focuses on supporting program activities and logistics. Both roles are essential in program delivery but differ in scope and seniority.

What are the most commonly searched types of Program Services jobs in Chicago, IL?

The most popular types of Program Services jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Program Services Manager jobs?

Cities near Chicago, IL with the most Program Services Manager job openings:

Program Services Manager jobs near you

Resident Services Manager

Chicago, IL

Marquette Management
Real Estate • 201 - 500 employees
Learn more about Marquette Managementexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Hiring Immediately!!!

At Marquette Management, we believe the resident experience is everything. We are seeking a Resident Services Manager to join our team at Pavilion Apartments in Chicago, IL, a thriving 1,115-unit community where the city and suburbs meet. This individual will serve as the front-line owner of the resident experience, providing responsive service, proactive communication, and thoughtful follow-through that builds trust, drives retention, and protects occupancy.

The Resident Services Manager partners closely with the Property Manager, Leasing Team, Maintenance Team, and Resident Services Team to drive renewal performance, reduce resident turnover, enhance resident engagement, and support the community’s financial goals. This role combines leadership, customer service, relationship management, revenue awareness, and operational execution to create a resident experience that encourages lease renewals and strengthens community culture.

Job Accountabilities

Lease Renewals & Retention

Own the renewal process and achieve community retention goals.

Resident Services Leadership

Lead the Resident Services function to deliver an exceptional resident experience, strengthen resident relationships, increase resident satisfaction, and support occupancy and retention goals.

Resident Experience & Community Engagement

Create an environment where residents feel valued, connected, and supported.

Occupancy & Revenue Performance

Support property performance through increased resident retention and reduced turnover.

Leadership & Team Development

Serve as a member of the community leadership team and contribute to the overall success of the property.

Qualifications

Education & Experience

  • High school diploma or equivalent required.
  • Associate or bachelor’s degree preferred.
  • Minimum of two to three years of property management, leasing, resident services, hospitality, customer service, or related experience.
  • Previous supervisory experience preferred.
  • Experience using Yardi or similar property management software preferred.

Skills & Abilities

  • Strong leadership and coaching abilities.
  • Exceptional customer service skills.
  • Excellent communication and relationship-building capabilities.
  • Strong organizational and time-management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong problem-solving and conflict-resolution skills.
  • Working knowledge of Microsoft Office applications.

Key Success Measures

  • Renewal conversion rate
  • Resident retention rate
  • Online reputation score
  • Resident event participation
  • Escalated issue resolution rate
  • Team engagement and development
  • Turnover reduction
  • Revenue retained through renewals

What's in it for you?

  • Exciting and challenging career for talented people seeking growth and commitment
  • Exceptional training programs
  • 401K + Matching
  • Medical, Dental and Vision insurance, STD, Life Insurance
  • 13 Paid Time Off Holidays/Community Service Day/Cultural Diversity Day
  • Starting salary range $59,000-$62,000 based on experience
  • 10% Bonus based on base salary, subject to performance, paid quarterly

We believe in equity. We celebrate the unique backgrounds and lived experiences of our employees. We value the differences that continue to make us the most authentic versions of ourselves in our professional and personal lives. We strive to provide a safe and supportive environment where people from all walks of life can thrive, making us the best place to work, live, and invest.

Text resmanager at 847-750-5666 to start a career with Marquette. Come join Marquette's environment of excitement, personal fulfillment, and unique culture!

We want employees that will work WITH US, NOT FOR US.