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Program Services Manager Jobs in Texas (NOW HIRING)

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Program Services Manager information

What does a program services manager do?

A Program Services Manager oversees the planning, implementation, and evaluation of programs within an organization, ensuring they meet set objectives and serve the intended population effectively. They coordinate staff, manage budgets, monitor program outcomes, and liaise with stakeholders to deliver high-quality services. This role often involves developing policies, reporting on program performance, and making improvements based on feedback and data analysis. Program Services Managers are vital for ensuring that organizational programs run smoothly and achieve their desired impact.

What are the key skills and qualifications needed to thrive as a program services manager?

To thrive as a Program Services Manager, you need strong leadership, project management, and program development skills, typically backed by a bachelor’s or master’s degree in a related field. Familiarity with project management software, budgeting tools, and data tracking systems is usually required, along with certifications like PMP being advantageous. Superior communication, problem-solving, and team-building abilities help you motivate staff and effectively liaise with stakeholders. These skills are crucial for ensuring programs are executed efficiently, meet organizational goals, and deliver impactful services.

What are some common challenges faced by program services managers, and how can they be addressed?

Program Services Managers often encounter challenges such as balancing multiple projects simultaneously, ensuring consistent communication among team members, and adapting to changing client or organizational needs. Effective time management, regular team check-ins, and clear documentation can help address these issues. Additionally, building strong relationships with stakeholders and being proactive about potential obstacles are key strategies for success in this role.

What is the difference between Program Services Manager vs Program Coordinator?

AspectProgram Services ManagerProgram Coordinator
Required CredentialsBachelor's degree, experience in program management, certifications may be preferredAssociate's or Bachelor's degree, relevant experience often preferred
Work EnvironmentOversees multiple programs, manages staff, strategic planningSupports program activities, handles logistics, assists with implementation
Employer & Industry UsageNonprofits, government agencies, educational institutionsNonprofits, community organizations, healthcare providers
Common Search & Comparison IntentUnderstanding managerial roles in program deliveryLearning about support roles in program execution

The Program Services Manager typically holds more responsibilities, including strategic planning and staff management, requiring higher credentials. The Program Coordinator focuses on supporting program activities and logistics. Both roles are essential in program delivery but differ in scope and seniority.

What are the most commonly searched types of Program Services jobs in Texas?

The most popular types of Program Services jobs in Texas are:

What cities in Texas are hiring for Program Services Manager jobs?

Cities in Texas with the most Program Services Manager job openings:

Program Services Manager jobs near you

Ancillary Services Manager

Richardson, TX • On-site

Harbor Group Management
Real Estate • 1 - 5K employees
Learn more about Harbor Group Managementexternal

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems.

  • Build and maintain relationships with third-party vendors, negotiate contracts, and evaluate vendor performance to ensure high-quality service delivery.

  • Prepare reports on the performance and financial impact of ancillary services, analyze data to identify trends, and recommend improvements.

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
ANCILLARY SERVICES MANAGER
Location: Onsite-Richardson, TX or Norfolk, VA Corporate Office
Job Overview:
We are seeking a highly motivated and experienced Ancillary Services Manager to join our growing team. The ideal candidate will be responsible for overseeing and optimizing the ancillary services offered across our multifamily properties, ensuring high-quality service delivery, increasing resident satisfaction, driving additional revenue streams, and improving overall property performance. This role requires a blend of strategic thinking, data analysis, operational expertise, and excellent customer service skills.
Key Responsibilities:
Ancillary Service Program Management:
  • Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems.
  • Collaborate with property management teams to ensure seamless integration of ancillary services with core property management functions.
  • Identify and pursue opportunities to introduce new services that align with resident needs, improve satisfaction, and enhance property value.
  • Develop and enforce protocols for system changes, program updates, and software modifications to ensure compliance with internal policies, audit controls, and regulatory requirements.
  • Stay up to date with industry trends, regulatory changes, and management best practices to ensure programs remain relevant and compliant.
  • Lead process improvement projects by conducting thorough analysis, making actionable recommendations, and overseeing the implementation of changes.

Vendor Relations & Management:
  • Build and maintain strong relationships with third-party vendors and service providers to ensure the timely and efficient delivery of services.
  • Negotiate vendor contracts to ensure cost-effectiveness, compliance with service level agreements (SLAs), and alignment with company policies.
  • Conduct regular vendor performance evaluations to ensure high-quality service standards are met.

Revenue & Cost Optimization:
  • Drive revenue growth through the optimization of ancillary services while maintaining profitability.
  • Monitor budgets to ensure that ancillary services contribute positively to the financial performance of each property.
  • Analyze revenue and expense reports to identify trends, establish benchmarks, and recommend adjustments to service pricing and offerings.

Resident Engagement & Satisfaction:
  • Ensure ancillary services enhance the resident experience and contribute to high retention rates.
  • Develop communication strategies to keep residents informed about available services and any changes or updates.
  • Address and resolve resident inquiries and helpdesk requests related to ancillary services in a timely and professional manner.

Team Collaboration & Training:
  • Collaborate with internal teams and external partners to execute process improvement projects effectively.
  • Provide training and support to property staff on ancillary service offerings and best practices to enhance customer experience.

Reporting & Analysis:
  • Prepare regular reports on the performance and financial impact of ancillary services for senior management.
  • Use data to track key performance indicators (KPIs), identify trends, and propose improvements to service offerings.

Qualifications:
Education:
  • Bachelor's degree in Business Administration, Hospitality Management, Real Estate, or related field.

Experience:
  • 3+ years of experience in property management, multifamily services, or a related industry.
  • Proven track record of managing ancillary services, vendor relationships, and service-oriented programs.
  • Strong background in budgeting, financial analysis, and revenue generation.

Skills & Competencies:
  • Excellent communication and interpersonal skills, with the ability to effectively engage residents, vendors, and internal teams.
  • Strong project management skills, capable of handling multiple tasks and priorities simultaneously.
  • Detail-oriented with a focus on quality service and operational efficiency.
  • Customer-focused problem-solving approach.
  • Expertise in contract negotiation and risk management.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and property management software (e.g., Yardi, RealPage).

Certifications (Preferred):
  • CAM (Certified Apartment Manager), CPM (Certified Property Manager), or other relevant industry certifications.

Key Attributes for Success:
  • Strategic Vision: Ability to identify opportunities for new services and revenue streams that align with business goals.
  • Collaborative Leadership: Strong team player who works effectively with internal teams and external vendors.
  • Analytical Mindset: Capable of using data and insights to drive decision-making and continuous improvement.

#LI-TB1
WHAT WE OFFER:
  • Competitive Salaries & Bonuses
  • Medical, Dental & Vision Plans
  • 401(k) Plan with Employer Matching Contributions
  • Paid Time Off (PTO) & 10+ Paid Holidays
  • Paid Parental Leave
  • Paid Birthday Off (Multifamily)
  • Flexible Spending Accounts
  • Company-Paid Long-Term Disability
  • Company-Paid Life Insurance
  • Short-Term Disability
  • Health Savings Account with Employer Contributions
  • Pre-Tax Commuter Benefit (Corporate)
  • Wellness Perks
  • FinFit Financial Wellness Program
  • Legal Resources
  • Employee Apartment Discount
  • Employee Referral Program
  • Employee Assistance Program
  • Tuition Reimbursement
  • Insta Pay Eligible
  • Volunteer & Community Service Opportunities
  • Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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