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Program Services Manager Jobs in Massachusetts (NOW HIRING)

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Program Services Manager information

What does a program services manager do?

A Program Services Manager oversees the planning, implementation, and evaluation of programs within an organization, ensuring they meet set objectives and serve the intended population effectively. They coordinate staff, manage budgets, monitor program outcomes, and liaise with stakeholders to deliver high-quality services. This role often involves developing policies, reporting on program performance, and making improvements based on feedback and data analysis. Program Services Managers are vital for ensuring that organizational programs run smoothly and achieve their desired impact.

What are the key skills and qualifications needed to thrive as a program services manager?

To thrive as a Program Services Manager, you need strong leadership, project management, and program development skills, typically backed by a bachelor’s or master’s degree in a related field. Familiarity with project management software, budgeting tools, and data tracking systems is usually required, along with certifications like PMP being advantageous. Superior communication, problem-solving, and team-building abilities help you motivate staff and effectively liaise with stakeholders. These skills are crucial for ensuring programs are executed efficiently, meet organizational goals, and deliver impactful services.

What are some common challenges faced by program services managers, and how can they be addressed?

Program Services Managers often encounter challenges such as balancing multiple projects simultaneously, ensuring consistent communication among team members, and adapting to changing client or organizational needs. Effective time management, regular team check-ins, and clear documentation can help address these issues. Additionally, building strong relationships with stakeholders and being proactive about potential obstacles are key strategies for success in this role.

What is the difference between Program Services Manager vs Program Coordinator?

AspectProgram Services ManagerProgram Coordinator
Required CredentialsBachelor's degree, experience in program management, certifications may be preferredAssociate's or Bachelor's degree, relevant experience often preferred
Work EnvironmentOversees multiple programs, manages staff, strategic planningSupports program activities, handles logistics, assists with implementation
Employer & Industry UsageNonprofits, government agencies, educational institutionsNonprofits, community organizations, healthcare providers
Common Search & Comparison IntentUnderstanding managerial roles in program deliveryLearning about support roles in program execution

The Program Services Manager typically holds more responsibilities, including strategic planning and staff management, requiring higher credentials. The Program Coordinator focuses on supporting program activities and logistics. Both roles are essential in program delivery but differ in scope and seniority.

What are the most commonly searched types of Program Services jobs in Massachusetts?

The most popular types of Program Services jobs in Massachusetts are:

What cities in Massachusetts are hiring for Program Services Manager jobs?

Cities in Massachusetts with the most Program Services Manager job openings:

Program Services Manager jobs near you

Program Manager, Resident Services

Cambridge, MA • On-site

Just A Start
11 - 50 employees
Learn more about Just A Startexternal

$85K - $90K/yr

Full-time, Part-time

Medical, Dental, Retirement, PTO

Re-posted 19 days ago

Job description

Type: Exempt
Supervisor: Director of Housing
Salary Range: $85,000-90,000
Location: Located on-site at Just A Start properties
POSITION PURPOSE:
The Program Manager, Resident Services is a key member of Just A Start's Housing Services team, and is responsible for the oversight of resident services programming at Just A Start affordable housing properties, serving residents within our portfolio. As a key liaison between residents and property managers, this role will advocate effectively for resident needs, with a customer-service orientation, while building strong and productive relationships with our property management partners. The Program Manager reports to Just A Start's Director of Housing, and supervises two Resident Services Coordinators as well as occasional part time support staff. This role is also responsible for some direct resident service delivery.
RESPONSIBILITIES:
  • Oversee the implementation of programming in core resident service areas, such as housing stabilization, community events, and economic empowerment.
  • Collaborate effectively with property management staff on a wide variety of issues related to resident services, supporting effective service delivery to residents.
  • Support property management staff in new resident orientation, and ensure a smooth move-in and initial occupancy.
  • Meet individually with residents as part of direct service delivery to make assessments and appropriate referrals, including accessing state and federal benefits, financial coaching, and other issues that impact the resident's quality of life.
  • Assist in the development of community programs to expand program offerings that meet identified resident needs.
  • Use program data and regular reporting in Salesforce as a tool for service delivery, program supervision and quality improvement.
  • Supervise and support 2 Resident Services Coordinators, ensuring high quality and resident-centered activities.
  • Develop and maintain networks and partnerships with service providers, community organizations, businesses and educational institutions.
  • Contribute to a positive and effective teamwork environment with resident service coordinators.
  • Work with the Director of Learning and Evaluation to assess quality of services and resident satisfaction with programming.
  • Attend Resident Advisory Board meetings, staff meetings, training events and other meetings and conferences as required.

Time Allocation:
  • 65% - Oversee and manage resident services delivery across two Just A Start affordable housing portfolios, including program planning, coordination, supervision, and partnership with Property Management.
  • 35% - Provide direct resident services and relationship-building support, including resident engagement, needs assessment, referrals, and follow-up.

SKILLS AND QUALIFICATIONS:
Required Qualifications
  • Bachelor's Degree in Social Work, human services, or related field (Masters Degree preferred).
  • 5-7 years professional experience in human services, social work, or a related field.
  • 3 years experience in program management and staff supervision.
  • Demonstrated experience working collaboratively with low-income families.
  • 3-5 years relevant work experience with affordable housing populations.
  • Proficient in Google Workspace and Microsoft Office Suite.
  • Ability to learn and use Salesforce.

Core Abilities And Competencies
  • Cultural competency; adept at working with diverse participants.
  • Effective communicator who is able to engage a wide range of stakeholders effectively.
  • Proven ability to manage a team and supervise staff effectively.
  • Excellent problem-solving, organizational, and interpersonal abilities.
  • Ability to maintain accurate client files and impeccable documentation.
  • Excellent written and oral communication skills.
  • Strong organizational, detail oriented, and time management skills.
  • Bi-lingual in Spanish, Bengali, Amharic, Cantonese/Mandarin or Hindi, preferred.

SALARY AND BENEFITS:
Starting annual salary $85,000 - $90,000. In addition to a competitive salary, Just A Start offers excellent benefits, including medical, dental, Paid Time Off, Volunteer Time Off, 13 paid holidays and a 401(k) retirement plan with a 3% employer contribution. In addition, Just A Start has implemented a "Find Your Joy Fridays" benefit that allows full-time employees to leave work at 2:00 pm on Fridays.
Just A Start is an Equal Opportunity Employer. Our staff represents a wide range of ages, races, interests, and backgrounds coming together in pursuit of common goals. We value diversity and work together to create an inclusive culture where people from all backgrounds can thrive and belong. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, genetics or any other characteristic protected by law.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is quiet to moderate.

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