Program Services Assistant Jobs in Utah (NOW HIRING)

Details

Open Date 08/12/2026

Requisition Number PRN17342N

Job Title UU Student - Admin/Clerical

Working Title Program Assistant, TRIO Programs

Career Progression Track SJ

Track Level

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Type Non Benefited Staff / Student

Temporary? Yes

Standard Hours per Week 20

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Standard operating hours of the TRIO Office – Monday through Friday, 8 a.m. – 5 p.m. with occassional weekend and night events.

Is this a work study job? Yes

VP Area Academic Affairs

Department 00785 - First Generation Programs

Location Campus

City Salt Lake City, UT

Type of Recruitment Internal to the University

Pay Rate Range $14

Close Date 09/09/2026

Priority Review Date (Note - Posting may close at any time) 08/26/2026

Job Summary

Role Overview:

The Program Assistant will work with the Administrative Manager and Director of the TRIO Programs to help ensure that day-to-day office operations are organized, responsive, accurate, and student-centered.

The Program Assistant’s primary responsibilities include program record keeping, reception and customer service, data entry, filing and document management, preparation of materials, student communications, and general office support. As a front-line representative of TRIO , the Program Assistant greets students and visitors, responds to routine questions, appropriately routes inquiries, and helps maintain a welcoming and professional environment. Because the position may work with student records and other program information, the Program Assistant is expected to exercise discretion, accuracy, and appropriate confidentiality always.

The Program Assistant also supports outreach, recruitment, communications, and special events by assisting with tabling, orientations, resource fairs, event logistics, attendance tracking, promotional materials, newsletters, social media content, and other student-facing communications. The position provides broad operational support across TRIO Programs and contributes to the systems and services that help staff effectively serve program participants.

Program Overview:

The University of Utah’s TRIO Programs provide a comprehensive continuum of college access, preparation, transition, and academic success services designed to increase educational opportunity and postsecondary degree attainment for students who have historically faced barriers to higher education. Through TRIO Upward Bound (UB) and TRIO Student Support Services ( SSS ), the University supports students from high school through completion of their first bachelor’s degree by providing individualized advising, academic support, tutoring, college and career exploration, financial aid and financial literacy guidance, educational enrichment, and opportunities that strengthen students’ academic skills, confidence, self-advocacy, and sense of belonging. Together, the programs foster supportive and student-centered communities that empower participants to navigate educational systems, persist toward their goals, and successfully complete postsecondary education.

Funded by the U.S. Department of Education, the TRIO Student Support Services ( SSS ) program receives $409,067 annually to serve 225 eligible University of Utah students who are low-income, first-generation college students, and/or students with disabilities, while the TRIO Upward Bound (UB) program receives $502,258 annually to serve 95 low-income and first-generation students across four target high schools in the Salt Lake City metropolitan area.

Responsibilities

• Provide front-desk reception and general customer service by greeting students and visitors, notifying staff of arrivals, answering incoming phone calls, taking and routing messages, and directing inquiries to the appropriate TRIO staff member or University office.

• Respond to routine questions regarding TRIO programs, services, eligibility, events, and participation requirements using approved program information; refer questions requiring professional judgment or interpretation to appropriate staff.

• Assist with program record keeping by entering, updating, organizing, and verifying student and service information in spreadsheets, databases, electronic files, and other approved systems under staff direction.

• Maintain accurate, organized, and retrievable electronic and paper filing systems for student records, program documents, attendance records, forms, correspondence, and other materials in accordance with established office procedures.

• Maintain confidentiality and appropriately safeguard student records, personally identifiable information, and other sensitive program or University information encountered through assigned duties.

• Represent TRIO at outreach events, orientations, resource fairs, and tabling opportunities to promote program services and recruit prospective participants.

• Create and distribute student-facing communications, as well as assist with marketing and promotion of TRIO events and services, including social media content, newsletters, promotional materials, flyers, graphics, and event announcements, using established program branding and staff-approved messaging.

• Assist with program operations and event logistics, including tabling, registration, attendance tracking, check-in, preparation and transport of materials, room setup, supply organization, participant communication, and event setup and takedown.

• Support a clean, organized, and professional shared office environment by helping maintain reception, work, storage, and common areas and by returning program materials and supplies to designated locations.

• Serve as a positive role model and ambassador for TRIO by fostering an inclusive, welcoming, respectful, and student-centered environment for participants, prospective students, families, campus partners, and visitors.

Minimum Qualifications

This job posting is only available to University of Utah students who have been awarded a Federal Work-Study Award for the current year. Please login to CIS and go to the Finance/Financial Aid section to view your Financial Aid Status. If you have not received a Federal Work-Study Award, then do not complete and submit this application. Before hire, this employer will confirm that you have received a Federal Work-Study Award for the current year.

Preferences

• Must have completed at least one academic year at the University of Utah before the position begins.

• Must be in good academic and disciplinary standing with the University of Utah.

• Must maintain a minimum cumulative GPA of 3.0 throughout employment.

• Strong interpersonal, communication, and organizational skills.

• Ability to maintain student confidentiality, exercise appropriate professional judgment, and maintain professional boundaries.

• Ability to maintain accurate records and complete required program documentation in a timely manner.

• Experience with or interest in event planning, student engagement, outreach, social media, graphic design, or marketing is preferred.

• Prior customer service experience is preferred.

This position is available only to University of Utah students who have been awarded a Federal Work-Study Award for the current academic year. Applicants must verify their Federal Work-Study eligibility through the Financial Aid section of CIS prior to applying. Employment is contingent upon confirmation of a current Federal Work-Study Award.

Special Instructions Summary

This position is available only to University of Utah students who have been awarded a Federal Work-Study Award for the current academic year. Applicants must verify their Federal Work-Study eligibility through the Financial Aid section of CIS prior to applying. Employment is contingent upon confirmation of a current Federal Work-Study Award.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:University of Utah Non‑Discrimination page.

Online reports may be submitted athttps://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.