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Program Services Assistant Jobs in Massachusetts

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Program Services Assistant information

What is a program services assistant?

Program Services Assistants are administrative professionals who support the delivery and coordination of programs within organizations such as schools, government agencies, or nonprofits. Their responsibilities typically include managing program documentation, scheduling events, assisting with communications, and providing customer service to clients or participants. They play a key role in ensuring that program operations run smoothly and efficiently by handling logistical and clerical tasks. Program Services Assistants often work closely with program managers and other staff to support the achievement of program goals.

How does a program services assistant typically collaborate with program managers and other team members?

Program Services Assistants play a crucial support role by coordinating closely with program managers and various staff members to ensure smooth program operations. They often handle scheduling, document preparation, and communication between departments or with clients. Regular team meetings and shared project management tools are common, allowing assistants to stay updated on program developments and quickly address any administrative needs. This collaborative environment not only improves efficiency but also provides valuable exposure to the broader scope of program management.

What are the key skills and qualifications needed to thrive as a program services assistant, and why are they important?

To thrive as a Program Services Assistant, you need strong organizational skills, attention to detail, and experience with administrative or program support, often backed by an associate degree or relevant experience. Familiarity with office productivity software (such as Microsoft Office Suite), data entry systems, and sometimes client management databases is typically required. Excellent communication, teamwork, and problem-solving abilities help you manage tasks, interact with clients, and support program goals effectively. These skills ensure smooth program operations, efficient support to staff and participants, and the successful delivery of services.

What are the most commonly searched types of Program Services jobs in Massachusetts?

The most popular types of Program Services jobs in Massachusetts are:

What cities in Massachusetts are hiring for Program Services Assistant jobs?

Cities in Massachusetts with the most Program Services Assistant job openings:

Program Services Assistant jobs near you
Infographic showing various Program Services Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Emergency Services Assistant BWH

Boston, MA • On-site

Brigham and Women's Hospital
Non-Profits • 11 - 50 employees
Learn more about Brigham and Women's Hospitalexternal

$20.58 - $26.58/hr

Other

Posted 26 days ago

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Emergency Services Assistant - 36hr Day - BWH Emergency Department
A $750.00 sign on bonus is being offered to eligible new employees hired in our ESA positions.
Working under the direction of licensed personnel, assists patients with activities of daily living tasks such as bathing, dressing, and eating. Also assists with taking patients' temperature, blood pressure, pulse, and respiration.
Does this position require Patient Care? Yes
Essential Functions
- Performs patient care-related duties and clinical functions as assigned, including, but not limited to, performing and documenting point of care, vital signs, EKGs, bathing and other sanitary needs of patients, transferring and assisting with ambulation of patients, 1:1 patient observation for safety purposes, and phlebotomy. Assist RNs and physicians with other exams and treatments as required.
- Completes all documentation such as height, weight, intake of fluids and food, output of urine/stool/vomit/other drainage, and blood glucose results in the Electronic Health Record (EHR).
- Assists patients with food tray setup, eating, and feeding, as needed.
- Ensures that patient rooms are stocked, equipped, and cleaned appropriately, as needs indicate and as patient volumes change.
- Retrieves equipment from other areas, sets up equipment, cleans equipment between patient use, and reports malfunctioning equipment per organizational policy.
- Assists with admitting and discharging patients.
- Facilitates orientation of new PCA team members as directed.
- Interacts with patients, visitors, and other care team members effectively
- Communicates with nursing staff effectively and in a timely manner regarding issues related to patient care and condition.
- Fosters a positive, collaborative team environment that promotes teamwork and professional growth.

Qualifications

Education
High School Diploma or Equivalent preferred
Can this role accept experience in lieu of a degree?
No

Licenses and Experience

- Certification as a CNA, PCT, MA, EMT or commensurate experience required. If the state of MA is not offering CNA exams at the time of hire, documentation of successful completion of full CNA course work will suffice.

- Nursing student who has completed her/his fundamentals of nursing with a clinical component (clinical rotation or simulation lab). For nursing students hired as PCAs, strongly prefer nursing students enrolled in BSN programs or direct-entry Masters' programs.

- Previous ESA/PCA experience preferred.

- Bi-lingual skills preferred.

- Knowledge of medical terminology.

- May not currently hold a valid nursing license.
Knowledge, Skills and Abilities
- Ability to understand and follow written and oral instructions.
- Knowledge of medical terminology.
- Strong patient/customer service skills.
- Ability to lift up to 35 pounds.
- Proficient in computer skills to work efficiently with electronic medical records.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

45 Francis Street

Scheduled Weekly Hours

36

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$20.58 - $26.58/Hourly

Grade

3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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