Program Project Manager Jobs in Ogden, UT (NOW HIRING)

IntroductionAt Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers’ expectations and to provide doors that offer safety and protection to our customers’ most important assets…people, products, capital investments and processes.

OverviewThe Project Manager is responsible for coordinating installation schedules on construction sites, working with general contractors and communicating with both internal and external stakeholders, including Operations, Engineering, Dealers/Installers, and Customers. This role will serve as a primary point of contact for customer support inquiries, including warranty claims, technical assistance, and service-related troubleshooting. The ideal candidate will thrive in a fast-paced environment and provide excellent service through proactive communication, timely follow-up, and resolution ownership.
This is not an IT project management role. The ideal candidate has hands-on experience in construction environments, data center builds, or equipment installation projects and is comfortable working onsite and traveling as needed.
Our company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance; company-paid life insurance; short-term and long-term disability; FSA and HSA options; three weeks of PTO; parental leave; 9 paid holidays; a 401(k) with company match; and tuition assistance. We’re committed to career growth and building a collaborative, inclusive workplace.

Responsibilities

• Manage and maintain customer installation schedules.
• Coordinate delivery logistics and timelines with customers and internal teams.
• Prepare and gather documentation for submittals and respond to related inquiries.
• Respond promptly and professionally to warranty and technical support requests.
• Investigate and resolve product or service issues by clarifying the concern, identifying root cause, and determining the most efficient solution.
• Take ownership of issues, including facilitating corrections or handoffs to the appropriate department, and ensuring timely follow-up through to resolution.
• Maintain high levels of customer satisfaction through clear communication and consistent service delivery.
• Accurately document all communication, resolutions, and follow-up actions.
• Collaborate cross-functionally with Engineering, Operations, Sales, and other departments as needed.
• Ability to communicate effectively with cross functional teams.
• Travel up to 50% of the time.
• All other duties as assigned.

RequirementsSAFETY REQUIREMENTS:

• Comply with all OSHA, and company safety policies, procedures and requirements.
• Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards.
• Attend scheduled safety training.
• Actively support the organization’s efforts to meet or exceed safety goals and plans.
• Recommend improved safety practices.
• Practices safe work habits and follows general safety procedures such as proper lifting and bending, ergonomics, proper use of equipment and use of personal protection equipment (PPE).
• Adheres to and ensures lockout procedures are followed any time the equipment is being cleaned or maintained.

• Responsible for supporting and complying with the company’s Integrated Management System, which aligns with ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Health and Safety) standards.
• Promotes a culture of safety, quality, and environmental responsibility by following established IMS procedures aligned with ISO 9001, 14001, and 45001 standards.

• Minimum of 3 years in Project Coordination, Customer Service, or a related client-facing role or 1 year experience with the Company as a Site Service Installer
• Associate or bachelor’s degree preferred in Business, Communications, or a related field.
• Equivalent combination of education and relevant experience will be considered.
• Experience in technical troubleshooting or working within a manufacturing/engineering environment is a plus.
• General contractors
• Subcontractors or trades
• Construction schedules and job site operations
• Experience in data centers, commercial construction, industrial projects, or equipment installation strongly preferred
• Ability to read and interpret construction drawings or technical documents (CAD familiarity preferred)
• Experience with ERP/CRM systems (Infor, NetSuite, or similar) is a plus
• Strong communication skills (both written and verbal).
• Ability to handle multiple projects and deadlines with attention to detail.
• Effective problem-solving and critical thinking skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable working with CAD viewing tools and ERP/CRM platforms.
• Able to adapt in a fast-paced environment and interact with diverse personalities.
• Organized, self-motivated, and solutions oriented.

• Prolonged periods sitting at a desk and working on a computer.
• Onsite support of installation projects may require standing for up to 8–10 hours and lifting up to 50 lbs.
• Frequent movement around active construction and installation sites, including walking, climbing ladders, and navigating uneven surfaces.
• Must be able to wear required personal protective equipment (PPE), including safety glasses, hard hats, gloves, and steel-toe boots.
• Ability to talk, hear, stand, walk, reach, climb, stoop, kneel, crouch, or crawl as required by the task.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus