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Program Operations Director Jobs in Owings Mills, MD

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Program Operations Director information

See Owings Mills, MD salary details

$32.7K

$103.4K

$172.4K

How much do program operations director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for program operations director in Owings Mills, MD is $103,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $130,200.00 per year, depending on experience, location, and employer.

What does a Program Operations Director do?

A Program Operations Director oversees the daily operations and strategic management of programs within an organization. They ensure that programs are executed efficiently, meet organizational goals, and comply with relevant regulations and standards. Their responsibilities often include coordinating between departments, managing budgets, supervising staff, and evaluating program effectiveness. This role requires strong leadership, problem-solving, and communication skills to keep programs running smoothly and achieving desired outcomes.

What are the key skills and qualifications needed to thrive as a Program Operations Director, and why are they important?

To thrive as a Program Operations Director, you need strong leadership abilities, program management experience, and a background in business administration or a related field. Proficiency with project management software, data analysis tools, and relevant certifications like PMP are often important. Excellent communication, problem-solving, and organizational skills help you motivate teams and navigate complex operational challenges. These skills and qualities are critical for ensuring that programs run efficiently, achieve goals, and align with organizational strategy.

What are some common challenges a Program Operations Director faces in managing cross-functional teams?

A Program Operations Director often encounters challenges related to aligning priorities and communication across diverse departments such as finance, HR, and project management. Coordinating these groups requires strong organizational and interpersonal skills to ensure everyone is working towards shared objectives and deadlines. Additionally, adapting to shifting project scopes and managing resource constraints are frequent hurdles, making flexibility and problem-solving essential traits for success in this role.

What is the difference between Program Operations Director vs Program Manager?

AspectProgram Operations DirectorProgram Manager
ResponsibilitiesOversees multiple programs, strategic planning, and high-level operationsManages individual programs, project execution, and team coordination
Required CredentialsTypically requires a bachelor’s degree, often a master’s, with experience in operations or managementUsually requires a bachelor’s degree, with project management experience
Work EnvironmentExecutive-level setting, strategic planning, cross-department collaborationProject teams, day-to-day program execution, stakeholder communication
Industry UsageCommon in nonprofit, government, and corporate sectors for overseeing multiple initiativesUsed across industries for managing specific projects within programs

The Program Operations Director focuses on strategic oversight and managing multiple programs at a high level, while the Program Manager handles the execution of individual programs. Both roles require relevant experience and credentials, but the Director operates at a broader, more strategic level.

What job categories do people searching Program Operations Director jobs in Owings Mills, MD look for? The top searched job categories for Program Operations Director jobs in Owings Mills, MD are:
What cities near Owings Mills, MD are hiring for Program Operations Director jobs? Cities near Owings Mills, MD with the most Program Operations Director job openings:
Program Operations Director jobs near you
Infographic showing various Program Operations Director job openings in Owings Mills, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $103,431 per year, or $49.7 per hour.

Assistant Program Director - Royal Family

Life Gate Health Care Services Inc

Owings Mills, MD • On-site

Full-time

Posted 26 days ago

Job description

Reports To: Program Director

Position Summary:

The Assistant Program Director supports the Program Director in overseeing the daily operations of residential and/or community-based and support services for individuals with intellectual and developmental disabilities. This position assists with ensuring quality services, regulatory compliance, staff supervision, health and safety oversight, and person-centered supports in accordance with DDA regulations, COMAR requirements, agency policies, and best practices.

The Assistant Program Director serves as a leader and resource to program coordinators, individuals receiving services, families, and external stakeholders while promoting dignity, independence, and community inclusion.

Essential Duties and Responsibilities:

Program Operations

· Assist with the daily management of residential, community-based programs, and support services.

· Ensure services are delivered in accordance with Individuals Person-Centered Plans and Behavior Plans, and other plans.

· Monitor program quality and ensure individuals receive services consistent with their goals and preferences.

· Participate in admissions, transitions, and discharges as assigned.

· Conduct routine site visits and audits to ensure program standards are maintained.

Staff Supervision and Development

· Provide supervision, coaching, and support to Program coordinator, Direct Support Professionals (DSPs) and Lead Staff.

· Conduct staff trainings when needed

· Assist with performance evaluations, corrective actions, and staff development plans.

· Participate in staff meetings and promote a positive team environment.

Compliance and Quality Assurance

· Ensure compliance with DDA regulations, COMAR standards, Medicaid requirements, and agency policies.

· Assist with preparation for licensing, certification, and quality assurance reviews.

· Review documentation for accuracy, completeness, and timeliness.

· Monitor incident reporting, investigations, and follow-up actions.

· Assist in developing and implementing Plans of Correction (POCs) and Corrective Action Plans (CAPs).

Individual Support and Advocacy

· Promote person-centered practices and individual rights.

· Participate in interdisciplinary team meetings and service planning.

· Maintain effective communication with individuals, families, guardians, support coordinators, healthcare providers, and DDA representatives.

· Ensure individuals' health, safety, and welfare needs are met.

Documentation and Reporting

· Review service documentation, medication records, and program records.

· Prepare reports as requested by leadership.

· Maintain confidential records in accordance with HIPAA and agency requirements.

· Ensure accurate completion of incident reports and follow-up documentation.

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Qualifications:

Education:

· Bachelor's degree in Human Services, Psychology, Social Work, Special Education, Healthcare Administration, or a related field preferred.

· Equivalent combination of education and experience may be considered.

Experience:

· Minimum of two (2) years of experience working with individuals with intellectual and developmental disabilities.

· Minimum of one (1) year of supervisory or leadership experience preferred.

· Knowledge of DDA regulations, COMAR requirements, Medicaid Waiver services, and person-centered practices preferred.

Skills and Abilities:

· Strong leadership and organizational skills.

· Excellent verbal and written communication abilities.

· Ability to manage multiple priorities and deadlines.

· Strong problem-solving and decision-making skills.

· Proficiency in Microsoft Office and electronic documentation systems.

· Ability to maintain confidentiality and professionalism.

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Physical Requirements:

· Ability to lift up to 50 pounds as needed.

· Ability to stand, walk, bend, and assist individuals with activities of daily living when required.

· Ability to travel between program locations and attend community meetings.

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Licenses and Certifications:

· Valid driver's license with an acceptable driving record.