Program Operations Director Jobs in Massachusetts

Location: Danvers, MA area
Schedule: Monday - Friday 8 am to 4 pm

Target Pay: $70,720 per year

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.

Job Summary

Through our innovative, community-based social enterprises, Northeast Arc creates meaningful employment opportunities for the individuals we serve while delivering valuable services to the public.

As the Program Director of Business Operations, you will lead and provide operational oversight across Northeast Arc's businesses: Heritage Shredding, the Caning Company, and our Community Based Day Supports Steps to Create, all operating within the Community Employment Services (CES) division

This role provides leadership and oversight for these social enterprises and business ventures, ensuring compliance with industry standards, operational excellence, sustainable growth, quality service delivery, regulatory compliance, fiscal responsibility, and staff development. It supports program success by supervising staff, managing resources, and promoting positive outcomes for individuals served, while requiring strong business acumen to balance mission-driven service delivery with the operational, financial, customer, and growth needs of each social enterprise.

Responsibilities

• Provide operational oversight of Heritage Shredding to ensure growth within the customer base and that materials are secured and destroyed according to industry standards; maintain NAID certification and ensure adherence to all applicable security, confidentiality, quality, and regulatory requirements.
• Apply business acumen to assess the financial health, operational performance, market position, and growth potential of each assigned business, using data, customer trends, revenue performance, expenses, staffing levels, and production capacity to make informed business decisions.
• Develop and implement business plans, pricing strategies, productivity goals, and growth initiatives that support both mission impact and financial sustainability.
• Oversee marketing, sales, and business development activities to increase visibility, customer engagement, and revenue generation; develop new business opportunities and promote growth of current businesses.
• Serve as a primary liaison to customers, community partners, and stakeholders, promoting positive relationships and ensuring customer satisfaction.
• Assist with recruitment, onboarding, training, supervision, coaching, and performance management of employees in collaboration with program leadership; monitor program performance and outcomes, implementing improvements to support operational effectiveness and service quality.
• Ensure compliance with Department of Labor requirements, DDS regulations, quality standards set internally and by the Office of Quality Enhancement (DDS), accreditation requirements, and agency policies and procedures; ensure staff receive required training and maintain compliance with applicable industry standards.
• Promote cross-program collaboration and operational flexibility to support the needs of individuals served throughout the Day Services Division.

Education and Experience

• BA/BS preferred with a minimum of 2 years of supervisory experience.
• Experience managing business operations, social enterprise programs, revenue-generating services, or comparable operational/business functions strongly preferred.
• May substitute education with additional supervisory and/or relevant business operations experience.

Skills, Knowledge, and Abilities

• Strong business acumen with the ability to understand and manage revenue, expenses, profitability, customer needs, market opportunities, and operational performance.
• Ability to analyze financial and operational data and translate findings into practical business strategies.
• Knowledge of sales, customer service, pricing, budgeting, production planning, and business development practices.
• Ability to balance social service outcomes with sound business decision-making and sustainable enterprise operations.
• Excellent organizational, administrative, and interpersonal skills; strong problem-solving skills and excellent time management skills with the ability to multitask.
• Understanding of general finance and budgeting, including profit and loss, balance sheets, and cash flow; ability to interpret financial data and allocate budgets
• Understanding of DDS billing and reporting systems
• Experience using Microsoft Office, including Excel, Word, Outlook, ACT!, and QuickBooks.

Driving Requirements

• Valid driver's license and reliable transportation required.

Physical Demands

• Must be able to meet the physical needs required to support people served.
• Must successfully complete and pass all required background checks as a condition of employment.

Benefits & Perks

At Northeast Arc, we offer a competitive and comprehensive benefits package that supports your well-being and growth. It's our goal as an employer to provide an enriching and supportive environment for our employees and their families.

With that goal in mind, we are proud to offer the following:

• Medical, dental, and vision coverage (for employees working an average 30 hours per week)
• Generous paid time off, including vacation, sick time, and 12 paid holidays
• Flexible Spending Accounts (health care and dependent care)
• Group Life Insurance
• Additional voluntary insurance options and discount programs
• 403(b) retirement plan with limited company match
• Employee Assistance Program and Mental Health Hub
• Ongoing professional development (trainings, conferences, CEUs, and more)
• eAcademy online learning platform
• Mileage reimbursement (where applicable)
• Additional perks including employee discounts and more

About Us

Northeast Arc is a non-profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life and play in the community. Employment at Northeast Arc is more than just a job. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make.

We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.

Keywords: Program Director, Business Operations, Heritage Shredding, Social Enterprise, Community Employment