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Program Manager Trust Safety Jobs in Delaware (NOW HIRING)

Joyson Safety Systems

$115K - $116K/yr

The Senior Program Manager SW leads the development and execution of program plans for specific ... Become familiar with Joyson Safety Systems ' Ethics and Compliance Policies. * Report to your ...

M&T Bank

Program Manager I

Wilmington, DE · On-site

Job Summary: The Wilmington Trust Institutional Services (IS) division is experiencing rapid ... Support portfolio, program, and project management activities, ensuring alignment with tech ...

New

The Chemours Company

IT Program Manager

Wilmington, DE · On-site

$112K - $113K/yr

... Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we ... sustainability, and safety in the industry. Powered by chemistry, our products are used in ...

The Chemours Company

IT Program Manager

Wilmington, DE · On-site

$112K - $113K/yr

... Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we ... sustainability, and safety in the industry. Powered by chemistry, our products are used in ...

Fifth Third

Trust Administrator

Wilmington, DE

Effective time management skills and ability to multi-task. * Excellent interpersonal and ... Our extensive benefits programs are designed to support the individual needs of our employees and ...

Element Solutions Inc

R&D Program Manager

Wilmington, DE · Hybrid

$125K/yr

... the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and ... Align programs and portfolios with BTSO and ASO business strategy and enterprise goals. Ensures all ...

Element Solutions

R&D Program Manager

Wilmington, DE · On-site

$125K/yr

... the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and ... Align programs and portfolios with BTSO and ASO business strategy and enterprise goals. Ensures all ...

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Program Manager Trust Safety information

What are the key skills and qualifications needed to thrive as a program manager in Trust & Safety, and why are they important?

To thrive as a Program Manager, Trust & Safety, you need expertise in risk management, policy development, and project coordination, often supported by a degree in business, law, or a related field. Familiarity with content moderation systems, safety analytics tools, and regulatory compliance frameworks is typically required. Exceptional communication, problem-solving, and stakeholder management skills help you lead cross-functional initiatives and handle sensitive issues effectively. These abilities are crucial for ensuring user safety, maintaining platform integrity, and meeting legal and ethical standards.

What does a program manager in Trust & Safety do?

A Program Manager in Trust & Safety is responsible for developing and overseeing initiatives that keep online platforms safe and secure for users. They design and implement policies to prevent abuse, harmful content, and other risks, while coordinating with cross-functional teams such as legal, engineering, and policy. Their work involves analyzing risks, managing projects related to user safety, and ensuring compliance with relevant laws and regulations. They also monitor the effectiveness of safety programs and make adjustments as needed to address emerging threats.

How does a program manager in Trust & Safety typically collaborate with cross-functional teams to address emerging online risks?

As a Program Manager in Trust & Safety, you will regularly coordinate with product, legal, engineering, and policy teams to identify and mitigate new threats to user safety. This collaboration often involves leading meetings to align on risk priorities, developing frameworks for rapid response, and ensuring clear communication across departments. Building and maintaining these relationships is crucial for staying ahead of evolving risks and implementing effective safety measures across the organization.
What are popular job titles related to Program Manager Trust Safety jobs in Delaware? For Program Manager Trust Safety jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Program Manager Trust Safety jobs in Delaware look for? The top searched job categories for Program Manager Trust Safety jobs in Delaware are:
What cities in Delaware are hiring for Program Manager Trust Safety jobs? Cities in Delaware with the most Program Manager Trust Safety job openings:
Program Manager Trust Safety jobs near you
Infographic showing various Program Manager Trust Safety job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Program Manager

Children and Families First Delaware, Inc.

Seaford, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Job Type
Full-time
Description
Seaford House Therapeutic Residence is seeking a Program Manager
SUMMARY
Under the direction of the Chief Program Officer, the Program Manager is responsible for the overall leadership, administration, supervision, quality, safety, and operation of Seaford House. The Program Manager provides oversight of residential, behavioral, recreational, and administrative functions; supervises program leadership staff, including the Clinical Team Leader and Youth Advocate Supervisors; and ensures the delivery of safe, structured, trauma-informed services consistent with agency, licensing, accreditation, and contractual requirements.
The Program Manager serves as the primary operational leader of the program and is responsible for staffing, program performance, quality improvement, incident oversight, stakeholder collaboration, and the implementation of program goals and objectives. Due to the nature of residential services, the work schedule for this position may vary based on program needs and is not limited to traditional business hours. Evening, weekend, holiday, on-call, and crisis response responsibilities may be required to support youth, staff, and program operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervision & Leadership
  • Provides supervision and leadership to assigned supervisory and leadership staff, including Youth Advocate Supervisors, the Clinical Team Leader, and other assigned program staff.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Recruits, supervises, evaluates, coaches, and develops staff.
  • Promotes effective communication, teamwork, professionalism, accountability, and positive staff culture throughout the program.
  • Identifies staff development needs and ensures appropriate training and professional growth opportunities.
  • Provides consultation and support to staff during crises and other significant program events.
  • Participates in on-call leadership coverage as assigned.
  • Provides administrative supervision to the Clinical Team Leader and ensures effective coordination between clinical, residential, educational, medical, and case management services.

Program Operations, Quality & Compliance
  • Oversees daily program operations and ensures compliance with agency standards, licensing requirements, accreditation standards, contractual obligations, and program policies.
  • Implements program goals, objectives, policies, and procedures.
  • Oversees referrals, admissions, census management, utilization, staffing patterns, and overall program performance.
  • Maintains responsibility for final review and submission of reportable events, incident documentation, corrective action plans, and required regulatory reporting.
  • Monitors program quality, operational data, incident trends, and outcomes to identify improvement opportunities and implement corrective actions.
  • Oversees licensing readiness, accreditation compliance, quality improvement activities, and ongoing program monitoring.
  • Coordinates staff training and professional development activities and ensures completion of required trainings and certifications.
  • Prepares and maintains reports, records, and documentation required by agency, regulatory, contractual, accreditation, and funding requirements.
  • Participates in budget development, budget monitoring, resource management, and contract performance activities.
  • Ensures direct service and program compliance with agency standards, contract funding requirements, and organizational expectations.
  • Participates in stakeholder meetings and maintains collaborative relationships with licensing, funders, schools, courts, providers, law enforcement, community partners, and other stakeholders.

Behavioral, Residential & Youth Programming
  • Provides leadership and oversight for residential operations and implementation of the program's behavior management philosophy.
  • Ensures behavioral interventions, crisis response practices, incentives, consequences, supervision expectations, and youth engagement strategies are implemented consistently across all shifts.
  • Reviews serious incidents, restraints, AWOLs, police involvement, contraband concerns, and other significant events to ensure appropriate response, documentation, communication, and follow-up.
  • Provides coaching and support to supervisory staff regarding behavior management, crisis intervention, de-escalation, staff accountability, and youth engagement strategies.
  • Oversees development and implementation of structured recreational, life skills, community engagement, volunteer, and enrichment programming.
  • Ensures youth programming supports positive youth development, therapeutic goals, relationship building, skill development, and meaningful engagement.
  • Reviews youth feedback, program participation, and engagement opportunities to support continuous program improvement.
  • Works collaboratively with the Clinical Team Leader to ensure residential and therapeutic programming are aligned and responsive to youth needs.
  • Leads efforts to reduce serious incidents and strengthen the overall safety, stability, and quality of the program.

Miscellaneous
  • May provide direct services in accordance with agency standards and procedures as needed.
  • Participates in agency meetings, committees, professional meetings, court proceedings, stakeholder meetings, and community activities as assigned or approved.
  • Maintains agency standards regarding confidentiality, quality, productivity, and professionalism.
  • Performs other duties as assigned and/or required.

EDUCATION AND/OR EXPERIENCE
  • Master's degree in Social Work, Counseling, Psychology, Human Services Administration, Public Administration, or a related field required.
  • Five (5) or more years of experience working with adolescents, child welfare-involved youth, youth with behavioral or emotional challenges, or youth in residential treatment settings preferred.
  • Previous supervisory or management experience required. Experience managing residential, behavioral health, child welfare, juvenile justice, or youth-serving programs strongly preferred.
  • Clinical licensure preferred but not required.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to respond appropriately to the cultural differences present among the agency's service population.
  • Ability to lead and develop staff through a variety of coaching, supervision, and training methods.
  • Strong knowledge of trauma-informed care, positive youth development, behavior management, crisis intervention, and residential services.
  • Demonstrated leadership, decision-making, and problem-solving skills.
  • Strong oral and written communication skills.
  • Strong organizational, time management, and project management skills.
  • Ability to analyze program performance, incident data, and operational outcomes to inform decision-making and continuous improvement.
  • Ability to establish and maintain effective working relationships with youth, families, staff, community partners, funders, regulators, and other stakeholders.
  • Ability to work independently and accurately while managing multiple priorities.
  • Ability to review, interpret, and apply agency policies, licensing regulations, accreditation standards, contractual requirements, and best practices.
  • Ability to work a flexible schedule based on program needs, including evenings, weekends, holidays, participation in an on-call rotation, and other hours necessary to support program operations and crisis response.
  • OCCL Regulations require all staff to complete required annual training and maintain applicable certifications.
  • Must have reliable transportation and a valid driver's license that meets the requirements of the agency's insurance carrier.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds.
EOE
Full-time with benefits
Benefits include:
  • Health, Dental and Vision Insurance
  • 401 (k) Plan with matching
  • Vacation, Sick, Personal and Holiday Pay
  • Tuition Assistance
  • Life Insurance
  • Short and Long Term Disability Insurance
  • Perks Plus Wellness benefits

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