Program Manager I Jobs in Randolph, MA (NOW HIRING)

Your Impact
Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.

This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows. Success requires the ability to teach not only platform functionality, but also the technical concepts that underpin effective deployments, while translating real-world operational use cases into scalable enablement experiences.

The ideal candidate is a strong cross-functional partner with an operational understanding of Axon Fusus, excellent facilitation skills, and the ability to independently deliver training and enablement. This role is critical in helping customers transition smoothly from deployment to sustainment while maximizing product utilization, operational readiness, and long-term outcomes.

What You'll Do
Location: Hybrid. US-based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, or Seattle metro areas)
Travel: Approximately 50%
Reports to: Sr. Director, RTO SaaS Delivery

Key Responsibilities

Adoption & Enablement Program Ownership

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.

• Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.

• Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.

• Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.

• Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.

• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.

Curriculum and Internal Enablement

• Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.

• Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences.

• Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.

• Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.

Instructor-Led Training Delivery

• Deliver high-quality instructor-led training to internal teams and external law enforcement customers.

• Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.

• Lead scenario-based sessions built around real-world operational use cases.

• Independently deliver routine training without reliance on senior program managers.

• Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.

Sustainment, Escalations & Quality Validation

• Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.

• Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams.

• Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.

• Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.

Qualifications

Required

• Proven experience delivering instructor-led training to professional audiences of more than 50 participants.

• Experience developing and executing structured training or enablement programs.

• Strong facilitation skills with the ability to engage both technical and operational audiences.

• Demonstrated ability to teach functional workflows and applied technical concepts with credibility.

• Ability to operate independently in front of customers and internal stakeholders.

• Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.

Strongly Preferred

• Background in law enforcement, public safety, emergency management, or similar operational environments.

• Experience training or supporting public-sector customers.

• Experience working with video management systems, real-time operations centers, or situational awareness platforms.

• Hands-on experience supporting technical deployments or integrations in enterprise environments.

High-level working knowledge of:

• IP networking fundamentals

• RTSP and video streaming concepts

• DVR/NVR systems and camera infrastructure

• Network connectivity, ports, firewalls, and bandwidth considerations

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.