Program Implementation Manager Jobs in Charlottesville, VA

Supports community operations by maintaining office systems and administrative staff. Responsible
for associate recognition and engagement, performance management and evaluations. Responsible
for financial management and systems related business processes such as: Payroll & Human Resources
Administration and information Monitoring /Process and Systems Financial Systems Close and
Management Business Processes -Key Controls Technical / Professional Knowledge of Quality
Assurance.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Maintains office services by organizing office operations and procedures; preparing payroll;
controlling correspondence; Implementation of filing systems; reviewing and approving supply
requisitions; assigning and monitoring clerical functions.
Provides historical reference by defining procedures for retention, protection, retrieval,
transfer, and disposal of records.
Maintains office efficiency by planning and implementing office systems, layouts, and
equipment procurement.
Implements office policies by establishing standards and procedures; measuring results
against standards; making necessary adjustments.
Completes operational requirements by scheduling and assigning employees; following up on
work results.
Maintains office staff by managing the recruitment, selection, orientation, and training of
associates.
Maintains administrative staff job results by coaching, counseling, and disciplining associates;
planning, monitoring, and appraising job results.
Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks.
Achieves financial objectives by implementing set budget; analyzing variances and initiating
corrective actions

Contributes to team effort by accomplishing related results as needed.
Training
Partners in the delivery and participation in Phoenix Academy training and self-study
programs during the required time-frame.
Completes All Core Phoenix Academy, job specific and management training in the timeframe
designated
Completes all training required by the state or other regulating authorities including ongoing
training per regulation
Communication
Communicates regularly with families, in regards to billing and Accounts Receivable
Ensures residents and families are educated about residents' rights
Consults Human Resources before terminating an associate
Creates and maintains a warm professional environment
Participates in regularly scheduled meetings with, Executive Director, department directors
and associates
Maintains appropriate communication with the Executive Director
Possesses excellent communication skills, both verbal and written, and the ability to relate in a
positive and professional way to a diverse resident and associate population
Proactively communicates trends, best practices and current assisted living events to all
associates
Compliance/Safety
Ensures compliance with state assisted living regulations
Participates in the creation and monitors community correction plans
Monitors the quality of care within the community
Remains updated and communicates state regulation changes to all associates
Ensures compliance with all state and federal regulations (i.e. OSHA)
Participates in the risk management programs
Human Resources
Assist ED and Department Directors with Interviews for administrative community positions
Assists with active recruitment of open positions
Takes corrective action and disciplines associates verbally and in writing if necessary
Provides input regarding Resident Care staff reassignments or terminations in coordination with
Human Resources and Executive Director
Report out on the appropriate level of part-time staff and staff peak activity periods
Creates and maintains team member personnel information in appropriate systems
Ensure associates follow Federal, State, Local and Phoenix timekeeping policies in
recording/punching hours worked
Processes payroll and follows established business processes and daily processing activities;
submit accurate bi-weekly payroll by established schedule
Coordinates, maintains and updates associate benefit administration and is a resource to direct
associates for answers and resolutions
Completes payroll reconciliation
Processes and manages unemployment and worker's compensation claims and updates claim
activity as needed
Maintains training compliance records, performance appraisal records and ongoing data entry in
the training tracking system
Problem Solving/ Decision Making/ Financial
Demonstrates the ability to be innovative and creative and have patience, high energy and
resourcefulness in problem solving.
Assist the Executive Director in completing the annual budget
Understands and manages the department budget to include labor and other expenses and
its impact on the community's bottom line
Reviews monthly financial statements and implements plans of actions around deficiencies
Process and submit monthly expenses and budget data timely per Phoenix policies and
internal business controls
Understands the internal cost associated with all resident care programs