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Program Analyst Jobs in Duluth, MN (NOW HIRING)

Amsoil, Inc.

Help Desk Analyst IV

Superior, WI · On-site

$75K - $88K/yr

AMSOIL INC. has an exciting opportunity as a Help Desk Analyst IV. In this Senior Level role, you ... Employee bonus program * 401(k) with company match * Paid life, short-term disability, and ...

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Showing results 41-60

All JobsProgram Analyst JobsProgram Analyst Jobs in Duluth, MN

Program Analyst information

See Duluth, MN salary details

$36.7K

$88.5K

$130.6K

How much do program analyst jobs pay per year?

As of Aug 10, 2026, the average yearly pay for program analyst in Duluth, MN is $88,548.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $115,200.00 per year, depending on experience, location, and employer.

How does a program analyst typically collaborate with cross-functional teams to achieve project objectives?

Program Analysts frequently work alongside project managers, subject matter experts, and stakeholders from various departments to gather and analyze data, track progress, and recommend process improvements. They serve as a bridge between technical teams and business units, ensuring that program goals are clearly communicated and aligned with organizational priorities. Effective collaboration often involves attending regular meetings, preparing reports, and facilitating discussions to resolve issues and keep projects on track. This teamwork-oriented environment helps Program Analysts develop strong communication and problem-solving skills, which are vital for career advancement.

What is the difference between Program Analyst vs Budget Analyst?

AspectProgram AnalystBudget Analyst
Required CredentialsBachelor's degree in public administration, business, or related field; often certifications like CAP or PMPBachelor's degree in finance, accounting, or related; certifications like CGFM or CPA are common
Work EnvironmentGovernment agencies, nonprofits, or large corporations; focus on program evaluation and improvementGovernment agencies, corporate finance departments; focus on budget planning and monitoring
Employer & Industry UsageUsed in federal, state, and local government, as well as private sectorPrimarily in government and large organizations managing budgets

Program Analysts and Budget Analysts often work in government or large organizations, but their focus differs. Program Analysts evaluate and improve programs, while Budget Analysts manage financial plans. Both roles require similar educational backgrounds and certifications, making them closely related career paths.

What are the key skills and qualifications needed to thrive as a program analyst, and why are they important?

To thrive as a Program Analyst, you need strong analytical skills, project management knowledge, and typically a bachelor's degree in business, public administration, or a related field. Familiarity with data analysis tools such as Microsoft Excel, SQL, and project management software like MS Project or Jira is commonly required. Excellent communication, problem-solving abilities, and attention to detail help Program Analysts collaborate effectively and deliver actionable insights. These skills and qualities are vital for evaluating programs, optimizing processes, and supporting organizational decision-making.

What is a program analyst?

A program analyst is capable of both programming computer languages and analyzing how computer systems work. In this career, you combine these two skills to design and program computer systems that meet the needs of the customers. Your job duties include gathering system requirements, analyzing system functionality, writing programs, and testing the functionality of the software modules. Numerous private sectors and government agencies have program analysts on staff.

More about Program Analyst jobs
What job categories do people searching Program Analyst jobs in Duluth, MN look for? The top searched job categories for Program Analyst jobs in Duluth, MN are:
What cities near Duluth, MN are hiring for Program Analyst jobs? Cities near Duluth, MN with the most Program Analyst job openings:
Program Analyst jobs near you
Infographic showing various Program Analyst job openings in Duluth, MN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $88,548 per year, or $42.6 per hour.

Contact Center Reporting Analyst - Nice CXone

Essentia Health

Duluth, MN • On-site, Remote

$70K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Essentia Health rating

7.0

Company rating: 7.0 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

417th of 887 rated healthcare providers

Job description

Building Location:
Business Service Center
Department:
1006860 SCHEDULING - EH SS
Job Description:
The Contact Center Reporting Analyst provides reporting, analysis, and actionable insights to support contact center operations, service quality, staffing, and business performance. This role uses NICE CXone tools, including Performance Management, Interaction Analytics (AI), Quality Management, and ACD reporting, to develop dashboards, reports, scorecards, and trend analysis for leadership and operational teams.
The analyst partners closely with contact center support analysts and contact center leadership to identify reporting needs, monitor key performance indicators, evaluate call quality, and support operational improvement. Responsibilities include data extraction, validation, analysis, report development, call quality review, and presentation of findings in clear and meaningful formats.
This role requires strong knowledge of contact center reporting, quality assurance, and performance metrics, along with an understanding of ambulatory healthcare processes and clinic office workflows. The ideal candidate can translate complex data into practical recommendations that support customer service standards and informed decision-making.
Education Qualifications:
Key Responsibilities:
  • Uses existing reporting expertise to address advanced reporting needs for Nice CXone platform applications
  • Administers and configures the Patient Notify Portal to meeting clinical operational needs to inform patients of their appointments or inclement weather or clinical closures or partial closures events
  • Provides information, reports and dashboards that meet business requirements within given timeframe
  • Collaborates with Contact Center leadership on reporting and dashboards to drive meaningful performance data insights
  • Uses analytical tools and statistical techniques to analyze and formulate insights to drive improvements for contact center leadership
  • Uses KPI data to compile and track performance at both the team and individual levels
  • Makes appropriate recommendations and updates to reports in the Nice CXone platform applications
  • Supports contact center analyst peers as back up coverage

Education Requirements:
  • Bachelor's degree in business, computer science, information systems, or equivalent field of study

Required Qualifications:
  • 3 years' experience in a contact center environment
  • 1 year reporting experience with Nice CXone or top tier contact center cloud solution
  • Advanced Excel skills such as PivotTables, Conditional formatting, VLOOKUP, Data sorting and Data visualization

Preferred Qualifications:
  • Cloud Contact Center Reporting certification

Licensure/Certification Qualifications:
FTE:
1
Possible Remote/Hybrid Option:
Remote
Shift Rotation:
Day Rotation (United States of America)
Shift Start Time:
8am
Shift End Time:
5pm
Weekends:
NO
Holidays:
No
Call Obligation:
No
Union:
Union Posting Deadline:
Compensation Range:
$70,595.20 - $105,892.80
Employee Benefits at Essentia Health:At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

What Essentia Health employees say

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Benefits

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About Essentia Health

Sourced by ZipRecruiter

Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of 13,500 employees, including 3,500 registered nurses & licensed practical nurses, who serve our patients and communities through the mission of being called to make a healthy difference in people's lives. Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 70 clinics, six long-term care facilities, three assisted living facilities, three independent living facilities, five ambulance services and one research institute.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Duluth, MN, US

Year founded

2004

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