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Professional Services Operations Manager Jobs in Michigan

Infinity Staffing Professionals

Operations Manager

Whitehall, MI · On-site

$110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager Responsibilities This position is responsible for providing leadership in ... Professional development and leadership training * Collaborative environment focused on innovation ...

EoS Fitness

Operations Manager

Baldwin, MI · On-site

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

The Grounds Guys

Operations Manager

Rockford, MI · On-site

$22 - $35/hr

... service. But that only happens because we have amazing people like you on our team. If you're ready ... From the professional appearance of our crews to the attention to detail we give every job, we ...

Auria Solutions

Operations Manager

Saint Clair, MI · On-site

Achieve and maintain product quality and delivery service levels equal to or exceeding customer expectations. * Create and manage operational plans that deliver productivity gains through process ...

DK Security, Inc

Operations Manager

Wayland, MI · On-site

$47K/yr

Operations Manager SCOPE: Operations Managers are responsible for providing leadership and ... service skills. * Must present a friendly, positive, professional image to clients, employees ...

Compass Group

Operations Manager

Detroit, MI · On-site

$50K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As specialists, we perform services including healthcare housekeeping, management in laundry ... As an Operations Manager, you are responsible for assisting in directing and overseeing the support ...

Compass Group

Operations Manager

Detroit, MI · On-site

$50K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As specialists, we perform services including healthcare housekeeping, management in laundry ... As an Operations Manager, you are responsible for assisting in directing and overseeing the support ...

CVS Health

Operations Manager

Chelsea, MI · On-site

$19 - $29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Auria Solutions

Operations Manager

Saint Clair, MI · On-site

Achieve and maintain product quality and delivery service levels equal to or exceeding customer expectations. Create and manage operational plans that deliver productivity gains through process ...

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Showing results 21-40

All JobsProfessional Services Operations JobsProfessional Services Operations Manager JobsProfessional Services Operations Manager Jobs in Michigan

Professional Services Operations Manager information

See Michigan salary details

$26.3K

$57.2K

$105.4K

How much do professional services operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for professional services operations manager in Michigan is $57,163.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,800.00 and $70,400.00 per year, depending on experience, location, and employer.

What is a professional services operations manager?

A Professional Services Operations Manager oversees the day-to-day activities and processes of a professional services organization, ensuring that projects are delivered efficiently and client expectations are met. They coordinate between teams, manage resources, optimize workflows, and implement best practices to improve service delivery. Additionally, they often handle budgeting, reporting, and the development of operational strategies to support business growth and customer satisfaction.

What are the key skills and qualifications needed to thrive as a professional services operations manager?

To excel as a Professional Services Operations Manager, you need expertise in project management, resource allocation, process improvement, and a relevant degree in business or a related field. Familiarity with PSA (Professional Services Automation) tools, CRM platforms, and certifications such as PMP or ITIL are commonly required. Strong leadership, analytical thinking, and effective communication are essential soft skills for driving team performance and managing client expectations. These skills ensure optimal service delivery, operational efficiency, and successful client outcomes in a fast-paced professional services environment.

What are common challenges faced by a professional services operations manager, and how can they be addressed?

Professional Services Operations Managers often navigate challenges such as balancing resource allocation with project timelines, maintaining consistent service quality across multiple teams, and adapting to shifting client needs. Successfully addressing these challenges typically involves implementing robust project management tools, fostering clear communication between departments, and regularly reviewing operational processes to identify areas for improvement. Building strong relationships with both internal teams and clients also helps anticipate issues early and ensure smooth project delivery.

What is the difference between Professional Services Operations Manager vs Project Manager?

AspectProfessional Services Operations ManagerProject Manager
Primary FocusOversees service delivery processes, resource management, and operational efficiency within professional servicesPlans, executes, and closes specific projects within scope, time, and budget
CredentialsOften requires a bachelor's degree, PMP or similar certifications beneficialTypically requires a bachelor's degree, PMP or similar certifications
Work EnvironmentWorks within professional services teams, client-facing, strategic operations

The Professional Services Operations Manager focuses on optimizing overall service delivery and operational efficiency, while the Project Manager manages individual projects from initiation to completion. Both roles require similar credentials and often work in client-facing environments, but their scope and responsibilities differ significantly.

What are popular job titles related to Professional Services Operations Manager jobs in Michigan?

For Professional Services Operations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Professional Services Operations Manager jobs in Michigan look for?

The top searched job categories for Professional Services Operations Manager jobs in Michigan are:

What cities in Michigan are hiring for Professional Services Operations Manager jobs?

Cities in Michigan with the most Professional Services Operations Manager job openings:

Professional Services Operations Manager jobs near you
Infographic showing various Professional Services Operations Manager job openings in Michigan as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,163 per year, or $27.5 per hour.

Operations Manager

SBM Management Services LP

Detroit, MI • On-site

Full-time

Re-posted 28 days ago

SBM Management Services rating

5.7

Company rating: 5.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

202nd of 254 rated facilities management

Job description

Title:
Operations Manager
Job Description:
Job Overview
The Operations Manager - Terminal will be responsible for directing company programs and implementing company policy within assigned terminal(s) to ensure total compliance with contract duties between company and customer.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
  • Plans and develops work schedules to ensure adequate service.
  • Prepares schedules for service personnel, assigns personnel to routes.
  • Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service.
  • Conducts quality audits to ensure all work has been completed and quality standards are met.
  • Audits and maintains inventories supplies and equipment.
  • Investigates new and promotes improved equipment and methods.
  • Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
  • Implements organization policies and goals.
  • Analyzes & facilitates budget requests to identify areas in which reductions can be made.
  • Assist in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry.
  • Inspects plant and evaluates use of space and facilities.
  • Assists with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts.
  • Ensures that site meets budget goals on a sustaining basis.
  • Assist in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
  • Coordinates program specifications, requirements for proposals and contracts, and associated documents.
  • Compiles data for preparing estimates.
  • Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas.
  • Maintain a safe work environment for self and employees.
  • Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
  • Directs supervisory management engaged in support of facilities programs.
  • Acts as liaison between company, customers, clients, employees, and subcontractors.
  • Maintains contract and contractor status databases.
  • Reviews all correspondence concerning contractors and responds as appropriate.
  • Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
  • Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
  • Assist with human resource concerns and issues.
  • Some travel is required for this position.

Key Performance Indicators (KPIs)
Safety
Consistently Exceeds Expectations (5) - 0 Claims YTD
Meets Expectations (3) - 1 per every 95 Headcount
Does Not Meet Expectations (1) - over 1 per every 95 Headcount
Budget
Meets Expectations (5) - Green
Does Not Meet Expectations (1) - Red
Scorecard
Meets Expectations (5) - Greater or equal to 4.0
Does Not Meet Expectations (1) - Less than or equal to 3.346
Turnover
Meets Expectations (5) - Less than or equal to 3.0%
Does Not Meet Expectations (1) - Greater than or equal to 3.01%
Additional performance requirements may be added based on business needs and site requirements.
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/ or Experience
Bachelor's degree in business, communications, or a related field from a four-year college or university with 2 - 5 years of experience; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
May be required to have a valid driver's license.
Knowledge, Skills, and Abilities
Bilingual a plus
Strong verbal and written communication skills.
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
Knowledge of Microsoft Office and Computer Skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public.
Supervisory Responsibilities
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; approving and managing time for direct reports; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers - SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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